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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Rally Software excels at Agile alignment, offering inline editing, easy custom view setup, and intuitive visuals to enhance collaboration.
The configurable portfolio management and parent-child relationships ensure teams have complete control and visibility over work.
It facilitates comprehensive tracking of user stories across projects, eliminating the need for scattered Excel sheets and documenting tasks in a streamlined manner.
The platform is known for its scalability and consistent technological upgrades, along with excellent tech support to align strategy and execution efficiently.
Rally Software supports global teams by providing a single source of truth, assisting in meticulous planning, resource allocation, and meeting deadlines across locations worldwide.

CONS

Rally Software needs better customization options, as changing workflows for story cards and customizing dashboards require improvements.
The reporting feature can be enhanced, especially for executive summaries and dependency mapping, and is considered cumbersome for analyzing trends.
Dependency tracking is problematic, with issues in setting up features and tracking dependent user stories, impacting the success potential of projects.
Integration capabilities need to be expanded, as connectivity with tools like GitLab, GitHub, and Jira demands improvement.
Scalability for large-scale implementations needs enhancement, as visibility and management become challenging with an increasing project scope.
 

Rally Software Pros review quotes

it_user558372 - PeerSpot reviewer
Director, Curriculum Development at a tech vendor with 1,001-5,000 employees
Nov 6, 2017
It's designed around Agile, so it has all of the pieces that match up with the process.
it_user631632 - PeerSpot reviewer
Director of Digital Engagement Delivery at a healthcare company with 10,001+ employees
Mar 21, 2017
The most valuable features are in-line editing, easy custom view setup, intuitive and helpful visuals (e.g., contextual formatting) and the collaboration features.
it_user637812 - PeerSpot reviewer
Technology Business Mgmt. at a transportation company with 1,001-5,000 employees
Mar 30, 2017
The configurable Portfolio Management and parent-child relationships.
Learn what your peers think about Rally Software. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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it_user639675 - PeerSpot reviewer
Project Lead at a financial services firm with 501-1,000 employees
Apr 3, 2017
What I like the most about Agile Central is that it is the only system I need to have full control and visibility of our entire body of work plus the activities and processes required to deliver it.
it_user778581 - PeerSpot reviewer
Director Delivery at a hospitality company with 10,001+ employees
Nov 26, 2017
It's a good platform to keep track of all the user stories across all projects. So rather than having one off Excel spreadsheets with all of the requirements, it is a good place to have all of that.
it_user778650 - PeerSpot reviewer
Senior Consultant at a tech services company with 5,001-10,000 employees
Nov 26, 2017
Helps me determine how fast I can launch, go to production.
it_user778848 - PeerSpot reviewer
IT Manager at DISH Network Corporation
Nov 26, 2017
With this product, searching for historical information or the evolution of the requirement, detecting conflict between projects has helped a lot.
it_user778893 - PeerSpot reviewer
Senior IT Manager at a insurance company with 201-500 employees
Nov 26, 2017
It documents stories in a way where we do not have to be heavy on front-end requirements, front-end documentation, and front-end workflows.
it_user778923 - PeerSpot reviewer
Senior Analyst Developer at a manufacturing company with 1,001-5,000 employees
Nov 26, 2017
The most useful part is how it breaks down tasks into parents and children, manageable tasks. It has a whole project as an initiative, and then it breaks it down further and further. And then you get to actual user stories and tasks that you can sit and develop.
it_user778926 - PeerSpot reviewer
CEO at ZAPTEST
Nov 26, 2017
It scales very well. It improves in technology constantly and gets up to speed with the latest and greatest.
 

Rally Software Cons review quotes

it_user558372 - PeerSpot reviewer
Director, Curriculum Development at a tech vendor with 1,001-5,000 employees
Nov 6, 2017
I'd like to be able to color code timeboxes, so I have an easy visual way to track the success of sprints.
it_user631632 - PeerSpot reviewer
Director of Digital Engagement Delivery at a healthcare company with 10,001+ employees
Mar 21, 2017
More importantly, we are seeing internal challenges from Atlassian because of their highly integrated suite that enables further automation and centralization of activities that are also highly necessary – messaging notifications cued off builds, collaboration on Solution Architecture Documentation, etc.
it_user637812 - PeerSpot reviewer
Technology Business Mgmt. at a transportation company with 1,001-5,000 employees
Mar 30, 2017
The Reporting feature can improve, especially around executive summaries and dependency mapping.
Learn what your peers think about Rally Software. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user639675 - PeerSpot reviewer
Project Lead at a financial services firm with 501-1,000 employees
Apr 3, 2017
There are few customisation options. For instance, the workflow for story cards cannot be changed out of the box from the standard (Defined, In-Progress, Completed and Accepted).
it_user778581 - PeerSpot reviewer
Director Delivery at a hospitality company with 10,001+ employees
Nov 26, 2017
The stronger CA can get on dependency mapping the better. That's the biggest hiccup. As you're setting up your features, ​they should make it easier to flag the dependencies, either across features or across projects. Then you're more set up for success.
it_user778650 - PeerSpot reviewer
Senior Consultant at a tech services company with 5,001-10,000 employees
Nov 26, 2017
We would like more meaningful, customizable dashboards.
it_user778848 - PeerSpot reviewer
IT Manager at DISH Network Corporation
Nov 26, 2017
It requires better scalability for the implementation of the whole suite. We do not use it in that fashion, and visibility is sometimes a problem.
it_user778893 - PeerSpot reviewer
Senior IT Manager at a insurance company with 201-500 employees
Nov 26, 2017
We did submit an enhancement request. I think a lot of teams that do very large scale products have the same issue. They just do not realize it would help them.
it_user778923 - PeerSpot reviewer
Senior Analyst Developer at a manufacturing company with 1,001-5,000 employees
Nov 26, 2017
I think the interface could be a little bit more visual and less wordy. Right now, it seems like it's just a lot of text on the page. In other ticketing systems where it's more visual, you can see more of a flow. But in this one it's more just a list of tasks. I would like to see that a little bit better, especially considering it has so many great organizational features, like child tasks, different artifacts. It would be great to see it presented more appropriately.
it_user778926 - PeerSpot reviewer
CEO at ZAPTEST
Nov 26, 2017
As it is right now, it does not support automation of the quality assurance process. It just supports manual testing.