We use Red Hat for everything or we have a Red Hat derivative.
Technical Staff Solutions Architecture, Modern Cloud Application Services at a tech vendor with 10,001+ employees
At the forefront of built-in security features
Pros and Cons
- "The number one thing we like is that it is a very reliable platform. It is a very consistent platform. There is very little that we cannot do with Red Hat Enterprise Linux, and there is very little that we worry about when we are running a Red Hat distribution."
- "They are continuing to push the ecosystem forward, but as a consumer, what was most important for me was the reputation of openness that Red Hat has fostered. I would like that back."
What is our primary use case?
How has it helped my organization?
We use it on-prem and on the cloud. We use it in a hybrid cloud environment. We see it everywhere. We have a more consistent view. We do not have the same churn that we have with other operating systems. The longevity of Red Hat Enterprise Linux is pretty cool.
We see it being used a lot for containerization projects. A lot of the things that I am involved in involve Red Hat Enterprise Linux. It is a great experience. It is something that we know we can come into and have a good outcome. It is very reliable.
They are at the forefront in terms of built-in security features. I have seen a lot of things that they are doing. We would like to see more of that because security is something that is impacting everyone.
The portability of applications and containers built on Red Hat Enterprise Linux is great for keeping our organization agile. It is consistent. When I build an image with Red Hat Enterprise Linux, I know what is in it. I know it is trusted. I do not have the same churn that I would have with others. The way they support it and the way they communicate are well-known.
What is most valuable?
It is the number one Linux operating system that we've run in to, and the way it does things is the way I prefer. I do not know if it is because they did it first, or they just read my mind.
The number one feature we like is that it is a very reliable platform. It is a very consistent platform. There is very little that we cannot do with Red Hat Enterprise Linux, and there is very little that we worry about when we are running a Red Hat distribution.
What needs improvement?
Red Hat started as a very open and outwardly focused release, but recently, some of the changes that were made have affected that reputation. From the standpoint of what they can add to the product, the product is pretty stable.
They continue to push the ecosystem forward, but as a consumer, what was most important for me was the reputation of openness that Red Hat has fostered. I would like that back. I wish they did not care about CentOS and things like that. I have seen my customers push away from Red Hat as a result of that perception, which is weird because it does not change anything. I wish they would value that. Because of new owners too, the perception has changed suddenly.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
January 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
For how long have I used the solution?
I started with Red Hat before Enterprise Linux. I started in the nineties when Red Hat first went on floppy disks. They had a bunch of floppy disks. That was my first release, and then they started doing it via CD-ROMs. The first Red Hat Enterprise Linux release that I used was 2 or 2.1 in early 2000. I remember the Red Hat person coming to where I was working at the time and saying that they are going to start this enterprise distribution. We were really skeptical. We were like, "We have Red Hat. We love Red Hat. Why are you messing with a good thing?" It is kind of funny.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
It has always been solid. It is getting a little worse than it was before. When you get to the right people, you always get amazing support. It is just a bit harder to get to the right people. I would rate their support a ten out of ten. I love it when we get there.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It has been very long since I started working with these types of solutions. I have used them all.
How was the initial setup?
We use it in the cloud. We use it on-prem. We use it in a hybrid situation. We use all cloud providers.
Its deployment has always been simple.
What about the implementation team?
I am a consultant and integrator.
What was our ROI?
For us, our ROI is the predictability of Red Hat. We know what is coming. It is well-communicated. We could see the upstreams. We know how it is supported. We know how they communicate about CVEs and things like that. We know how to iterate the ecosystems. We know how to deal with RPMs. Very rarely, you are like, "This is brand new." It always usually works into a construct. There is always a utility that you can use to wrap complex things, such as SELinux or containers. There is always something.
Which other solutions did I evaluate?
We have done bake-offs before with the big three that everybody talks about. There is Red Hat. There is SUSE, and there is Ubuntu. Personally, I am not a fan of Ubuntu. I do not run a desktop, which is probably why. The ones that I run into all the time are SUSE or Red Hat Enterprise Linux.
What other advice do I have?
If I were not going with Red Hat Enterprise Linux, I would go with a Red Hat Enterprise Linux clone. In business, I would always use Red Hat. Personally, I would use CentOS just because I prefer the way Red Hat organizes everything, so it has always been Red Hat or a Red Hat clone.
I would rate Red Hat Enterprise Linux a ten out of ten. I love it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network and Linux System Administrator at a financial services firm with 51-200 employees
Customizable, stable, and easy to upgrade
Pros and Cons
- "It is open source. We can customize it as per our requirements."
- "Their support needs improvement. It should be faster for priority tickets."
What is our primary use case?
We are a brokerage firm. We use Red Hat Enterprise Linux for trading purposes. We develop our applications on it.
By implementing Red Hat Enterprise Linux, we wanted a stable server and OS.
How has it helped my organization?
There is an in-built feature for shell scripting, so we can automate things that have to run on time in production. We created a script for the setup and configuration of certain things, such as disabling the firewall, network manager, and other things.
I am able to handle some of the daily issues automatically by using batch scripting and cron scheduler. I have also been able to debug some of the issues with the help of logs.
What is most valuable?
It is open source. We can customize it as per our requirements. We can change or optimize it as per our requirements.
What needs improvement?
Their support needs improvement. It should be faster for priority tickets.
Some of the tools can be improved and made user-friendly. The OpenStack and OpenShift tools can be better.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for almost three years.
What do I think about the stability of the solution?
It is stable. I would rate it a 9 out of 10 for stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it a 9 out of 10 for scalability.
We have about 100 servers, and we have about four people working in the IT department.
How are customer service and support?
Their support needs to improve. If we create a priority ticket for Red Hat, they revert within four hours. They should respond within half an hour so that the issue can be resolved as soon as possible in the real or live environment, and the company has less downtime.
Which solution did I use previously and why did I switch?
We are using Red Hat Enterprise Linux and Windows operating systems.
How was the initial setup?
Upgrades and migrations are easy with Red Hat Enterprise Linux. We are currently working on upgrades from RHEL 7 to RHEL 9.
What's my experience with pricing, setup cost, and licensing?
We use open source. We only have a subscription for support.
What other advice do I have?
For security purposes, we use the SSH key algorithm, MD5, and SHA256. We have set up a firewall in our network, and all servers are password-based. We also block some common ports that are open when we install the OS. We also have monitoring tools to ensure uptime.
Overall, I would rate Red Hat Enterprise Linux a 9 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
January 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Global Black Belt Specialist at a tech vendor with 10,001+ employees
Provides robust security, comprehensive support, and an extended lifecycle
Pros and Cons
- "The maturity of the OS helps with the stability."
- "One area for improvement in RHEL is compatibility with some third-party tools, like those offered by Intel."
What is our primary use case?
We have RHEL deployed on the Cloud and also on-premises. We purchased it from a Red Hat representative.
We have several use cases, one of which is in the manufacturing field. In this case, we leverage manufacturing data for R&D engineering workflow purposes. Specifically, we use the HPC workload to visualize the utilization of all compute nodes as a percentage. RHEL also finds application in the automotive industry for specific engineering workloads, including drivetrain simulations, design processes, crash simulations, and driving simulations. Additionally, RHEL is used in the healthcare industry, particularly by highly regulated pharmaceutical organizations, to manage healthcare licenses.
How has it helped my organization?
Red Hat Enterprise Linux has provided significant value to our organization through its robust support, extended lifecycle, and valuable insights through the analytics tool that helps to identify and remediate potential issues before they impact the organization. We haven't encountered any Windows operating system that offers a comparable lifecycle length. By analyzing incidents in our management tracker, we were able to realize the benefits of implementing RHEL. For example, we conduct monthly reviews where we examine reports to identify any incidents that have occurred. Following the implementation, we utilized the ticketing tool to analyze incident data and observed a 15 percent reduction in incidents.
What is most valuable?
Red Hat Enterprise Linux offers several valuable features, including robust security, a subscription-based model that offers comprehensive support for development and distribution, and an extended lifecycle for stable operation.
What needs improvement?
One area for improvement in RHEL is compatibility with some third-party tools, like those offered by Intel.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over 15 years.
What do I think about the stability of the solution?
RHEL is a stable solution. The maturity of the OS helps with the stability.
What do I think about the scalability of the solution?
RHEL is a scalable solution.
How are customer service and support?
The technical support team is knowledgeable and meets their SLAs. If the first level cannot resolve our issue, they will escalate the ticket to the next level until it is resolved. They take ownership of the ticket until it is resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In addition to Windows and Linux, we also utilize Ubuntu depending on the specific product and industry. While any operating system may be suitable for the manufacturing and automotive sectors, regulatory environments like banking, finance, and healthcare require heightened security, encompassing the operating system itself.
How was the initial setup?
Deploying RHEL directly is straightforward, but integrating it with third-party tools requires expertise in both the OS and the specific tools being integrated.
Red Hat Enterprise Linux can be deployed quickly on individual machines.
Red Hat Enterprise Linux provides a golden image builder. This tool allows us to deploy the same image across all compute nodes in the cluster, ensuring uniformity. While we may encounter occasional compatibility issues with specific hardware, we have workarounds in place to address them.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
The operating system serves as the foundation for our hardware interaction, contributing to a strong return on investment.
What's my experience with pricing, setup cost, and licensing?
While purchasing a small number of Red Hat Enterprise Linux licenses can be expensive, acquiring licenses for our entire ecosystem or environment often leads to better pricing.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Organizations seeking to reduce costs associated with RHEL support or those with internal teams capable of managing and supporting the operating system can leverage the open-source version.
Our system administrators handle maintenance, and we additionally cover annual maintenance costs.
I recommend adhering to best practices and maintaining the system regularly for optimal stability.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Admistrator at a computer software company with 10,001+ employees
Has a top-notch knowledge base, significantly simplifies risk management and compliance maintenance
Pros and Cons
- "The most valuable feature is the OpenShift platform."
- "The high cost of Red Hat Enterprise Linux has room for improvement."
What is our primary use case?
I use Red Hat Enterprise Linux for my infrastructure and OpenShift primarily for its Kubernetes capabilities.
I wanted to build infrastructure based on Red Hat for commercial distribution for data centers.
How has it helped my organization?
The built-in security features significantly simplify risk management and compliance maintenance for on-premises deployments. The well-documented and regularly updated features make it easy to find solutions to any issues we might encounter.
Red Hat Enterprise Linux boasts a top-notch knowledge base. Compared to other distributions, it offers comprehensive information for each iteration of the operating system. This information is categorized by Red Hat Enterprise versions – seven, eight, nine, and so on. Likewise, the documentation and knowledge base are further organized by platform versions, like 13 and 14. This clear organization makes it easy to navigate and find the information needed for troubleshooting or understanding specific features. Given the ease of use and depth of content, Red Hat's documentation gets an A+.
The uptime has been reliable, minimizing infrastructure impact.
Red Hat Enterprise Linux's security advisories typically notify system administrators of potential vulnerabilities, allowing them to prepare for patching easily.
What is most valuable?
The most valuable feature is the OpenShift platform.
What needs improvement?
The high cost of Red Hat Enterprise Linux has room for improvement. The high cost in terms of a platform is problematic.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for six years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
The scalability of Red Hat Enterprise Linux depends on its deployment environment. In a bare-metal setup, scalability is directly limited by the hardware server's capabilities. Similarly, virtualized deployments are still constrained by the underlying hardware resources. However, when RHEL is used within OpenStack, the Red Hat OpenStack platform can manage both virtual machines and workflows, enabling horizontal scaling by adding more nodes to the OpenStack cluster. In this scenario, the number of chassis in the infrastructure becomes the primary determinant of RHEL scalability.
How are customer service and support?
The technical support is responsive and efficient, with a streamlined ticketing process. When troubleshooting hardware issues, their technicians typically check relevant files to diagnose potential problems with the chassis or related components.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Canonical in other open-source projects and pushed for a switch to Red Hat because of my familiarity with it in past projects. My current employer does not utilize Red Hat Enterprise Linux because of the high cost.
How was the initial setup?
The deployment complexity is based on the project and the architect of the particular solutions. There are scripts that we can use to perform the upgrades or migration. The number of people required for upgrades or migration depends on the size of the solution. For a small solution, we can automate and don't require any people. If we are using a third-party solution already in place we can achieve the same goal without a large team.
What's my experience with pricing, setup cost, and licensing?
The combined cost of implementing in hybrid and cloud environments to fulfill all our client's needs can be considerable.
Which other solutions did I evaluate?
There are only three distributions that offer commercial support. Red Hat Enterprise Linux, Canonical, and SUSE. It all comes down to the cost for each organization.
What other advice do I have?
I would rate Red Hat Enterprise Linux a nine out of ten.
The amount of people required for Red Hat Enterprise Linux maintenance depends on the type and size of each project.
Red Hat already provides tools to maintain up-to-date migration plans. These tools can not only identify which components require upgrade but also preserve any already installed elements. Additionally, Red Hat offers a web-based solution for managing upgrade processes if required. However, we can choose alternative options: implementing the solution ourselves or employing open-source software for upgrades. I see no significant challenges with utilizing Red Hat tools for the upgrade process.
I recommend evaluating all the available solutions that offer the tools that Red Hat Enterprise Linux offers and comparing their functionality and cost to avoid issues after purchase.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior SIE at a financial services firm with 10,001+ employees
Stands out for its stability and support, which are critical for enterprise applications in the finance sector
Pros and Cons
- "Red Hat Enterprise Linux stands out for its stability and support, which are critical for enterprise applications in the finance sector. We don't want any downtime, so we need fast support support and quick issue resolution."
- "Red Hat Enterprise Linux should be available in a free version that developers could try on their own machines before deciding to implement the enterprise edition. It would be nice to have a community version available with all the features so developers can become more familiar with RHEL."
What is our primary use case?
We are moving toward a microservice architecture and using OCP4 as a platform. We run most of our APIs in OCP ports, so the base image is always Linux. It's a Linux image, and we add our own dependencies. We have a private and public cloud, so it's a hybrid cloud system, and we rely on on-premise data centers as well as the cloud.
How has it helped my organization?
Red Hat Enterprise Linux supports our hybrid cloud strategy because we can have Red Hat Enterprise Linux on the public and private cloud, improving compatibility.
If the compatibility is high, it's easier to move and migrate. If I have some components on the private cloud on Red Hat Enterprise Linux and components on the public cloud.
What is most valuable?
Red Hat Enterprise Linux stands out for its stability and support, which are critical for enterprise applications in the finance sector. We don't want any downtime, so we need fast support and quick issue resolution.
The main security feature is the regular patches and updates. When we do a security scan, there should be patches readily available. Security is essential in finance, and Red Hat Enterprise Linux helps us build a solid IT infrastructure foundation.
I've used the Red Hat Enterprise Linux Web Console to configure the products. It's a nice tool with an intuitive interface that gives you a better picture of what you're configuring. It's helpful.
What needs improvement?
Red Hat Enterprise Linux should be available in a free version that developers could try on their own machines before deciding to implement the enterprise edition. It would be nice to have a community version available with all the features so developers can become more familiar with Red Hat Enterprise Linux.
For how long have I used the solution?
I have used Red Hat Enterprise Linux for more than nine years.
What do I think about the stability of the solution?
We haven't experienced any major outages or downtime. Most of our issues are quickly resolved. We don't typically upgrade to the latest and greatest because we want to ensure stability, and we have a lot of the components on the old system. We wait for a while to upgrade so we can see the most widely used and most stable version.
How are customer service and support?
I rate Red Hat support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had Satellite and Red Hat Enterprise Linux from the beginning, but we also use other flavors like Amazon Linux.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Test Automation Infrastructure Architect at a government with 10,001+ employees
Reliable, consistent, and well-documented
Pros and Cons
- "Red Hat Enterprise Linux 9 updates the Cipher Suites and the security proceeds it. I wasn't pleasantly surprised because a bunch of our server communication didn't work. Having the Cipher Suites updated is a good thing but was not convenient."
- "Some of the repositories and some of the DNS versions are very old. I just deployed something using Ruby and the DNS stable repository was sufficiently old that the Ruby project I was using didn't work."
What is our primary use case?
My primary use case for it is to run Jenkins servers.
How has it helped my organization?
Red Hat Enterprise Linux is critical for our operations. We use it for all of our Linux servers.
What is most valuable?
It works. It's consistent. It's well-documented. These are valuable aspects to me.
Red Hat Enterprise Linux 9 updates the Cipher Suites and the security proceeds it. I wasn't pleasantly surprised because a bunch of our server communication didn't work. Having the Cipher Suites updated is a good thing but was not convenient.
I feel positive about the built-in security features when it comes to simplifying the risk and reduction and maintaining compliance. I'm also a Windows Server administrator so, compared to my Windows Server experience, I have very positive feelings about Red Hat Enterprise Linux security based on how easy it is to keep things patched, up-to-date, and compliant.
What needs improvement?
Some of the repositories and some of the DNS versions are very old. I just deployed something using Ruby and the DNS stable repository was sufficiently old that the Ruby project I was using didn't work.
I would like more transparency and better options other than using something like Ruby Version Manager. I'd rather be able to get modern, up-to-date versions from the base repositories.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux for ten years. We're on a bunch of different versions. We're anywhere between version six and nine. My personal project is on nine.
Which solution did I use previously and why did I switch?
We still have Windows servers.
Red Hat Enterprise Linux is very resource-intensive, and it's hard to secure because Windows, the base use case, is all things to all people.
I generally like Linux server products. I like the way they specialize, and I like the default security posture.
How was the initial setup?
We have a hybrid environment. We do have some things in the cloud. We're using both Azure and AWS as our cloud providers.
I was involved in the process of migrating our Jenkins servers to Red Hat Enterprise Linux 9. It was not straightforward or complex because we changed a lot of things about our deployment. We tried to improve and streamline, and in the process, we broke some of our pipelines.
It was not smooth, but that was not necessarily because of Red Hat Enterprise Linux, except for some of the security upgrades. We could not use the old RSA keys that we were using with RHEL 6 with RHEL 9. This meant that we either had to loosen our security by allowing legacy keys or tighten things down. We chose to tighten things down.
Another challenge is that we have some old Red Hat Enterprise Linux applications that are running on very old versions. We are trying to get everything off of RHEL 6 and 7 and onto RHEL 9, but there are a few applications that are stuck on RHEL 6 for various reasons.
We are getting rid of all of our Linux servers, so the biggest challenge right now is migrating our applications to RHEL 9.
What about the implementation team?
When it comes to provisioning and patching, it is pretty manual. The company uses VMware, and the process is pretty manual and involves a certain number of shell scripts. I know we're trying to adopt Ansible, but we're not very far along.
What other advice do I have?
I've had a very positive experience with Red Hat Enterprise Linux. My only point of comparison is Ubuntu, which I use for personal projects.
Red Hat Enterprise Linux is a solid enterprise product with a greater emphasis on security. However, Ubuntu Server is easier to use in many ways compared to Red Hat Enterprise Linux. This may just be a matter of familiarity, but I find it easier to get current versions of Ruby with Ubuntu than with Red Hat Enterprise Linux.
This is based on my somewhat limited use, but it's my impression nonetheless. That's what keeps it from being a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Engineer at a pharma/biotech company with 10,001+ employees
Efficiently separates databases from applications and 90% of operations are successfully running on Red Hat
Pros and Cons
- "It's been great since we have it. It's been reliable and fast."
What is our primary use case?
We use it for databases and applications. In the new model, we keep databases separate from applications. Currently, about 90% of our operations are running in Red Hat 8. Some systems are still on Red Hat 7, but those will be migrated off by the beginning of next year.
How has it helped my organization?
It's been great since we have it. It's been reliable and fast. We keep all the security agents, and we've been taken care of right away, and that's the improvement in our company. It's with the new RHEL. There's always something new, something good that works for us.
Moreover, we might need to move workloads from the cloud in the US to China in the future.
What is most valuable?
As we're migrating and doing the Elite upgrade, which is an in-place upgrade, we find it great. We use it for databases, and we're testing it for applications. Some applications don't work, but some are functioning well. So far, it's been a positive experience.
Since I'm more focused on migrating, Leapp is awesome. We are able to do something that will work the way it's working. There are no issues or breaks.
RHEL's knowledge base is great. It's very good. Especially when you try to open a case, it gives you all the options you need, so you don't have to wait for the case to be opened. You can get all the information you need right there.
Moreover, I am in the process of testing Leapp and Red Hat Insights. And then create our images from there rather than create MIs.
For how long have I used the solution?
At the new company, we've been using it for three years. At my previous company, we used it for over five years. Personally, I have been using it for almost eight to ten years.
How are customer service and support?
We often have to go through people who have the same labels as us and who have the same knowledge base articles as us, which takes time. But they do it first; it's searching the knowledge way that I search. That I can do. That takes the time before. They do the payment. They sent me exactly what I had already found. And then we can go to the next level. That is taking a little bit more time that we can be a little bit better. So, the initial step of the support process could be improved.
90% of people who open those bases are administrators who already look on the Internet for all these knowledge bases. So by the time we get there, we're gonna get the knowledge base back. And that's not helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used to use HPUX and Solaris. We switched to RHEL because HPUX started looking like it was going away, so we started moving to Red Hat. We thought it was our best option. We tested different flavors of RHEL.
When it comes to provisioning and patching, we have a satellite server. We use a lot of Ansible. We are getting used to Ansible and Satellite servers.
How was the initial setup?
The initial setup wasn't complex, but since we wanted to make it easier to use, it became harder to make it work the way we wanted. Not out of the box, so we can just build a server that is ready to be deployed right away without any more interventions.
We use RHEL with AWS because it's easier for us to maintain since we create our own AMIs and we update that as we need it. So we don't need to follow their schedule until we get it more secure and more reliable for us.
What other advice do I have?
Overall, I would rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Engineer at a energy/utilities company with 10,001+ employees
Secure, easy maintenance, and good support
Pros and Cons
- "We have access to the Red Hat knowledge base. We have frequent meetings with Red Hat. Red Hat partners provided us with all the information and any kind of training."
- "As such, there are no specific features that we are looking for. We have frequent meetings with them. We have had some issues on the application side and the OS side for which we opened cases and discussed those concerns and questions in the meetings offered by Red Hat."
What is our primary use case?
We had a lot of IBM AIX servers. We migrated a lot of them to Red Hat Enterprise Linux. We have a lot of VMs, and we have a few physical servers. Currently, we are moving all the Red Hat VMs to the cloud. There are 1,600 to 1,700 Red Hat VMs that we are currently running.
How has it helped my organization?
The main benefit is that it can be easily recovered and easily restored. It is on the VM. We can easily restore every image that we back up on the VM. If something happens, we can easily fix it. Support and maintenance are easy. The most common issues that happen with Red Hat Enterprise Linux are password restore issues. We can go and restore the passwords through the single-user mode. This feature is well-developed and good.
We are using Ansible for the most automations. We can push everything through Ansible. We are moving towards automation to make sure our system can be easily maintained, and we can recover, restore, and do the things that we want. We have 1,600 to 1,700 servers. We have Ansible Tower, and we have a few satellite servers and a lot of capsules to support Red Hat servers.
If anything is supported by Red Hat Enterprise Linux and the feature is available in Red Hat Satellite, we are able to install it on Red Hat Enterprise Linux. We are using Red Hat Satellite to install all the patches and all the packages, so if a feature is available, we can easily install it if it is supported.
Red Hat Enterprise Linux has built-in security features for simplifying risk reduction and maintaining compliance. We are working with most of the security environments. Security is our main concern. We have zero tolerance when it comes to security. We are able to apply security rules and regulations within the Red Hat environment.
What is most valuable?
We are using Red Hat Enterprise Linux 7, and we normally look at how it can easily support the system. With Red Hat Enterprise Linux 7, we have a high-security system. We have a lot of features there. That is the main thing, but currently, we are moving from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8.
Red Hat Enterprise Linux Leapp and Red Hat Insights have been useful. RHEL Web Console is also helpful.
We have access to the Red Hat knowledge base. We have frequent meetings with Red Hat. Red Hat partners provided us with all the information and any kind of training.
What needs improvement?
We are using the features that are available with Red Hat Enterprise Linux and Ansible. As such, there are no specific features that we are looking for.
We have frequent meetings with them. We have had some issues on the application side and the OS side for which we opened cases and discussed those concerns and questions in the meetings offered by Red Hat.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for almost 10 years.
What do I think about the scalability of the solution?
Upgrades and migrations are ongoing processes to stay current. We are a big company. We always have migration going on. We always have the build process. Red Hat's presence keeps increasing in our environment. We are going to have about 2,500 Red Hat Enterprise Linux VMs in the next year.
How are customer service and support?
If there are any concerns, we have a meeting with Red Hat, and they provide the required support. When we have any concerns or questions, they answer them. It is easy. I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
What was our ROI?
We have probably seen an ROI. Red Hat is getting better every day.
What other advice do I have?
Overall, I would rate Red Hat Enterprise Linux a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros
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Updated: January 2026
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