SAP S/4HANA Cloud Reviews

Our company deploys the solution for our customers as a business ERP for daily operations. We work primarily in the construction, service, and manufacturing industries. 

Our company has 120 users, administrators, and developers who use the solution. 

The solution is versatile with various integrated tools such as connecting with finance modules, controlling parameters, and creating universal journals.

The solution's speed and dashboard could be improved. 

The setup offers many integration options but could be less complex. 

I have been using the solution for one year. 

The solution is stable. 

The solution is scalable. 

Technical support is very helpful and I rate it an eight out of ten. 

Our company has never used another solution. 

The setup takes a couple of hours and can be complex because the solution offers various integration options. 

One engineer handles maintenance of the solution. 

Our company implements the solution for customers.

I recommend the solution and rate it a nine out of ten. 

The solution is to enhance the customer experience. If a company wants a more seamless experience for the customers and they were expanding their omnichannel experience, they implement this product. 

The product improves the customer experience.

It makes it seamless for customers.

It was easy to implement. 

The solution is stable. 

It is pretty scalable as it is cloud-based.

The customization is excellent.

We'd like to have more of a low-code platform. 

I'm not missing any features at this time. 

I have about five years of experience with the solution. 

The solution has been stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

The product is scalable. It's not a problem to expand the product. Being on the cloud makes it easy.

I'm not sure how big our current environment is. I don't deal with that aspect of the solution. 

Technical support is very professional. They are on time and are always assisting us.

Positive

I recently changed companies, and this solution was being implemented at the time. 

The setup is straightforward. Initially, we were learning how to implement it by ourselves. When we were into the process, it was easier and simpler than we thought to implement and get it up and running pretty fast.

The deployment itself took three months. 

We have five to six people that can deploy and maintain the solution. 

We set up the solution ourselves. It's not hard. We didn't need any integrators or consultants. 

While I don't have an exact number, we have witnessed an ROI in terms of the client being happy with us. 

I'm not aware of the exact pricing of the product.

We are customers and end-users.

Since implementing this product, the customer is very happy, and therefore, we are very happy. 

They are easy to use, and we are witnessing an ROI. 

I'd rate the solution ten out of ten. We are very satisfied with the solution. 

It's an information management system and can have all your company's information.

I like that it saves every transaction, so anything is traceable.

It's a huge software, and they need to make it look less complex and more user friendly. They need to work on user stories and user experiences.

Better documentation would be great to have too.

I've been using it for one year.

I would give the stability of the solution a rating of ten out of ten.

I think it is scalable and can manage millions of data.

The initial setup is complex. If I were to rate the initial setup on a scale from one to five with one being the most complex and five being the easiest, I would rate it at one.

The deployment takes about a year. A team of about five to a team of 20 maybe needed to deploy and maintain the solution.

Pricing wise, SAP S4HANA Cloud is very expensive. The licensing cost can be 100,000 euros per year, depending on the number of users in your company.

If possible, use simpler solutions, particularly if your business is not complex.

Overall, I would give SAP S4HANA Cloud a five out of ten.

The solution is used to solve many activities. We use it, for example, for backoffice, to solve the problem in control and governance. It gives us more "information control". That's the main mission of ERP software.

In this case, my organization is a consultancy. But I can speak for my customers, SAP is not only to basic business processes, it also paves the way for leveraging the company's digital transformation.

The accounting on SAP is great. Accounting is the main point for me. It's very strong and offers the most security. The technology is scalable and security is too. 

The solution is stable.

The features and capabilities in general are great.

It scales very well.

The BTP, business transaction platform, could be better. There need to be improvements and more services like to AWS, GCP and Azure services.  

The solution is expensive. That can be an issue for clients. 

I've been using the solution for almost fifteen years at this point. 

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. We have found it to be reliable. 

Being a cloud solution, it can scale very well and quite easily.

I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have any experience with them, I can't rate their services. 

We are also using AWS and are AWS partners. We also use Oracle NetSuite.

There's another solution similar to SAP called Odoo, which is an ERP cloud. They promote themselves to the middle market. For me, S4HANA, the capabilities are the best, however, the price is so difficult for clients in the middle market. There's also Business One and that is better than S4HANA if you are looking at just the price.

It's moderately difficult to install the product. It's not simple or easy. It can be a bit complex. However, we use the best practices, and therefore it isn't too bad. 

The solution is quite expensive, and, for middle-market clients, it may be too expensive. There are other options that are a bit cheaper. 

My company is an SAP partner. We are also resellers. 

I would recommend SAP S4HANA to a middle-market or big company. It's the best option for organizations of that size.

I'd rate the solution an eight out of ten, however, I am aware that it is a bit expensive for many clients.

My primary use case is for organizational design, especially for payroll.

This product makes it easier for us to reach and read data. It has also reduced the number of roles in our organization, making it leaner and more linear, and making it easier to manage our organizational chart.

The most valuable feature of this product is its clear process lines.

An area for improvement is the UX design, which is not flexible and lacks compatibility with mobile devices. In the next release, I would like to see an improvement in the talent management feature.

The stability of this solution is good, with no room for improvement.

This solution has good scalability.

The initial setup is straightforward if you have technical knowledge but difficult if not.

I implemented through a vendor team - the first team we worked with was not so good, but we've now switched to a new, more helpful team.

I evaluated both Oracle and Nickel Software. We chose SAP because the competency support was the best.

Sometimes we choose to use other solutions because of the problems with the UX design. I wouldn't recommend this solution for smaller companies, but it's good for bigger ones as it makes it easier to design your processes. I would rate this solution as eight out of ten.

We primarily use the solution for data governance. It is a lot of mastering data and depends on the organization and how the organization is structured. There can be more centralized data or data structured for the organization. You can work on the localization where it's an expanded version of oversight for data governance. It varies, however, it's really driven by master data maintenance and product compliance behind that maintenance, managing, and governing of master data.

The flexibility is a very valuable aspect of the solution for us. That said, it depends on the client. Clients who would like quality with that core control over security will like this product. Clients who prefer more process-driven governance rather than more agile setups can also easily work with it. 

The tool selection is really robust and scalable for multiple scenarios.

Technical support is very good.

The initial setup can be complex, depending on the environment. 

I've been dealing with the solution for a long time. It's likely been about 20 years. I started using it when I first started out.

The scalability is great. Companies can use it in various ways and there's a large too selection that makes it very scalable. 

Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very satisfied with the level of support we receive.

The complexity or straightforwardness of the setup depends on the implementation scenarios. It's all driven by how complex the current environment is and what they want to do - including which components they want to use. The product offers deluxe flexibility for multiple complicated or simplified scenarios.

How many people a company will need for deployment and maintenance all goes back to the scope of the work and the types of organizations and then what the rollout looks like. From my previous experience, an organization might need anywhere from one to 100  people. It depends on if it's a global company versus a local regional company.

The cost of the solution depends on the licensing agreement between SAP and the company and that changes all the time. It can vary.

We are just a customer and an end-user.

We are likely using the latest solution. The product goes back to an earlier SAP version before they had the data governance. They had this thing called MDM. Now, it's a more recent version. It's called data intelligence, which is an all-data product package. It's the same product, just a different release with a few different options.

I would advise those considering implementing the solution to make sure the solution's setup
is driven from the business approach and is process-driven before looking into the data governance. They need to start from the source profiling data for source mapping.

I'd rate the solution at a nine out of ten.

We use it for our manufacturing and sales.

It is stable and scalable. In the S4HANA plain version, they have new dashboards and things like that.

They can improve the interface. It has a client-server kind of interface, which is kind of old.

I have been using this solution for one year.

Its stability is really good.

It is pretty good. It is scalable in the cloud and on-premise deployments. If I need more resources, I can add to it. We have around 2,000 users.

Their technical support is very good. I would give them an eight out of ten. The response time is long. If I make a request, I have to wait for seven days before they start working on it. They can improve the response time.

It is really hard. You need a team of specialists to implement this solution. I was told that deployment was going to take six months, but it took one year.

Make sure that you realize the impact that it is going to have on the business. It is a really good product. When you have a private deployment and you want to make a change, it will take you one hour. When it is in the cloud and you want to make a change, it will take 15 days. If you are going for cloud deployment, make sure you take into account these timeframes.

I would rate SAP S4HANA Cloud an eight out of ten.

The primary use cases of SAP S/4HANA Cloud include working with a mining company, an automotive company, and a project-based company.

As an implementation partner, we work with customers who are already using SAP and are moving them to Quick Cloud. This makes the system less customized and easier to use.

For supply chain management, we are using WMS. When you go to public cloud, you get a full-fledged EWM. In terms of analytics, the real-time analytics capabilities are also valuable.

Variant configuration is needed. It is currently not available. More continuous updates based on customer feedback are required to make it a full-fledged system.

We have been working with SAP S/4HANA Cloud for almost two years.

The support team is good and offers significant help, but there is room for improvement. There are gaps that require escalation to the next team level, and sometimes R&D is needed from their side.

Neutral

We were previously working with SuccessFactors.

For larger companies, the cost is manageable. However, for smaller companies, the cost is quite high because it is a subscription model. The cost is almost twice to three times higher due to high yearly investments.

For smaller companies, we suggest going for SAP with a lesser license.

Generally, new businesses can move in for one thing. They should consider the costs due to the SaaS model. The cost can be reduced if SAP allows smaller FEU packages, which would also benefit smaller companies.

I'd rate the solution seven out of ten.