Name: SendGrid
Brand: Twilio
Rating: 4.3 (19 reviews)

it_user468078

CEO / Volunteer at a tech services company with 51-200 employees

Jul 3, 2016

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In my opinion their REST API is the top feature.

What is most valuable?

Their REST API feature is the most amazing and easy API I have used. It's very secure and probably the best API.

What needs improvement?

I liked almost everything about Sendgrid, but I would prefer an easy plugin for Linux mail installation.

They has a service to use Sendgrid as linux/unix default email.
https://sendgrid.com/docs/Integrate/Mail_Servers/sendmail.html

It would nice if they had an installer.

For how long have I used the solution?

2 years

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

11820_DevOps Engineer

Dëvóps Engineer at a tech company with 51-200 employees

Sep 4, 2015

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It provides us with visibility into our email performance, but they are backlogged on feature requests the fixes to which could make workflows smoother.

Valuable Features:

SendGrid provides the best analytics a competent postmaster needs. This is not an easy challenge, but if you are really serious about a well-executed mail plan, then SendGrid should be your prime choice.

Other than that, its pricing is fair and you get quality support with the high volume plans.

Improvements to My Organization:

Sendgrid has enabled us deeper visibility to our email performance that simply wasn't there with our previous ESP. with it, we could avoid making pitfalls and tune our practices, so deliverability, open and click rates rose significantly.

Room for Improvement:

They are backlogged on feature requests, which is a bit of a shame really. There are easy fixes here and there that can make workflows smoother.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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it_user233328

Senior Engineer- Technology Services with 1,001-5,000 employees

Apr 26, 2015

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In the past we tried SMTP on AWS, which caused our mail to be blacklisted. SendGrid is simple and fits to our mass mailing needs.

What is most valuable?

White-listed mail which avoids spam on mail services like Gmail and Yahoo.

How has it helped my organization?

It gives detailed stats of each newsletter, which has helped to improve the mail content. Mass mailing is instantaneous, while keeps the from address white-listed on most public mail services.