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Constant Contact vs SendGrid comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Constant Contact
Ranking in Cloud Email
9th
Average Rating
8.0
Number of Reviews
8
Ranking in other categories
Customer Data Platforms (CDP) (15th)
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Cloud Email category, the mindshare of Constant Contact is 4.5%, up from 2.6% compared to the previous year. The mindshare of SendGrid is 8.2%, down from 19.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
SendGrid8.2%
Constant Contact4.5%
Other87.3%
Cloud Email
 

Featured Reviews

DC
Owner/Founder at a tech services company
It enables me to create and manage an auto-responder series along with list growth management tools.
The goal is to continue to engage with my list. Keeping in touch with new and potential customers helps stay "on top of mind" when needing services.  Just like the name states, it has allowed me to stay in "constant contact" with my subscribers. The most valuable features are creating and…
Amrit Dash - PeerSpot reviewer
Automation Engineer at a educational organization with 11-50 employees
Dynamic templates have streamlined student and parent email campaigns and build consistent engagement
The activity log is a little slower at times, but that is probably just nitpicking an issue. Overall, in general, there are not really very difficult pain points. There are certain issues sometimes when we are trying to handle a very big campaign; we might end up having a little bit less reputation in terms of bounces or spam reports that get detected when we send out the emails. Apart from that, there is not anything that would become a significant pain point. If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Outstanding, with email, chat and call capabilities even on weekends."
"Every email I send, gets people to click on something or contact me, and it works."
"The ability to email clients using templates setup in the system."
"Every time that we send one out, we will get some kind of response."
"The fact that we have been a customer for so long indicates how vital this solution is for our organisation."
"It is fun to design your newsletter based on the content you would like to deliver."
"Customer Service: Very good but I would have liked to have 24 hours accessibility."
"Email marketing is the most valuable aspect."
"Their REST API feature is the most amazing and easy API I have used."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
"SendGrid provides the best analytics a competent postmaster needs."
"SendGrid has positively impacted my organization by being a trusted partner for sending emails."
"SendGrid offers features that stand out for me, including that it is very easy to use, especially for a developer."
"With SendGrid, we have found a perfect solution to that scenario, and we don't have to involve infrastructure team anymore."
"White-listed mail which avoids spam on mail services like Gmail and Yahoo."
"SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services."
 

Cons

"Could use better search and certain editing traits."
"Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this happens and it is hard to predict."
"All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or you must cancel your subscription and then re-open an account every quarter."
"There are certain hiccups in the program that can be improved to make it more user friendly."
"When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still needs improvement and email creation still seems clunky and limited compared to other online solutions or website building tools."
"SendGrid could improve pricing flexibility and offer more detailed analytics without extra cost."
"I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it."
"They are backlogged on feature requests, which is a bit of a shame really."
"If you don't really have an advanced subscription for SendGrid, it might take a while for you to reach the customer support."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
"For my use case, SendGrid is very good. The cost could potentially be improved, though I am not very familiar with pricing details."
"Pricing can be improved for SendGrid, as this is the only area I have seen that needs enhancement."
"The contact limit alerts need to be improved."
 

Pricing and Cost Advice

"The cost is fair, and you end up making enough in sales to pay for it."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
"The solution is relatively inexpensive."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The basic plan starts at €90 per month."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
19%
Construction Company
12%
Outsourcing Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SendGrid?
My advice is not to buy SendGrid; instead, use alternatives.
What needs improvement with SendGrid?
They should take care of their customers more carefully.
What is your primary use case for SendGrid?
I use the solution to send transactional and promotional emails.
 

Comparisons

 

Also Known As

Retention Science
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Overview

 

Sample Customers

Pajama Program
ScoutMob
Find out what your peers are saying about Constant Contact vs. SendGrid and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.