Siebel CRM Reviews and Pricing

it_user855795

Assistant Vice President at a financial services firm with 10,001+ employees

Apr 17, 2018

A strong database model which needs improvement in UX/UI

Pros and Cons

"Siebel CRM has a strong database model, workflow and integration tools."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

Siebel CRM has a strong database model, workflow and integration tools.

However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user128490

IT Leader at a tech services company with 1,001-5,000 employees

Jun 10, 2016

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Functionally is very rich with a lot of challenges related to user adoption and performance

What is most valuable?

Opportunity, Siebel Marketing, Accounts and Service Request.

How has it helped my organization?

We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM.

What needs improvement?

User Adoption, User interface, Performance.

For how long have I used the solution?

I have used Siebel for over 6 years before moving on to Salesforce.

What was my experience with deployment of the solution?

Lots of issues during deployment starting from installation of software to configuration to customization.

What do I think about the stability of the solution?

Yes, one of the feature PIM sync resulted in a memory leak after 200 concurrent users.

What do I think about the scalability of the solution?

Not really apart from the features mentioned above (PIM Sync).

How are customer service and technical support?

Customer Service:

6/10

Technical Support:

4/10

Which solution did I use previously and why did I switch?

We switched from Siebel to Salesforce.

How was the initial setup?

Very complex (User setup, Account imports, EIM on Opportunity, Marketing). In summary, we had to struggle a lot to get the software running with all relevant data.

What about the implementation team?

Mix of both. Our challenges were very unique to us however we were satisfied with the vendor's expertise.

What's my experience with pricing, setup cost, and licensing?

$5 million setup cost, our last day-day operation cost was approx $3 million for 3000 users.

Which other solutions did I evaluate?

Yes, SAP CRM, Peoplesoft CRM

Disclosure: My company does not have a business relationship with this vendor other than being a customer.