We are using SolarWinds for NPM and NCM, and we use IP address management for IP address monitoring. It helps us track which IP address is live and which is not. It also provides DHCP reservation and allows us to declare IP addresses for our integration. We have been using it for IP address reservation and IP address tracking.
What is our primary use case?
How has it helped my organization?
It helps us track which IP address is live and which is not. It also provides DHCP reservation and allows us to declare IP addresses for our integration. We have been using it for IP address reservation and IP address tracking.
What is most valuable?
IPAM is used for IP address reservation and tracking, helping us easily identify live IP addresses. It lets us reserve IPs using DSTP and automatically displays currently used IPs. This feature improves our network management efficiency.
What needs improvement?
The licensing cost is high compared to open source tools. The state monitoring tools could be improved with AI integration to track IP usage history. There is no local support; we must contact their customer portal, which takes time.
For how long have I used the solution?
We have been using it for five years.
What do I think about the stability of the solution?
It is working fine without major issues.
How are customer service and support?
They have no local representative; we rely on the customer portal, which is not proactive and takes time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup is straightforward and can be completed in a couple of hours.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is high compared to other open-source tools. Being a corporate client, we require corporate licensing, which adds to the cost.
What other advice do I have?
Overall, I recommend SolarWinds because it's helpful. If they distributed regional or local support through an SI service integrator, it would enhance their business.
I rate the overall solution seven out of ten.


