Sophos Email Reviews

We use the product as an antivirus to block phishing emails by implementing mail routing policies.

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

We have been using Sophos Email for more than ten years.

The platform is scalable when installed on server-based systems like Linux. However, it offers limited scalability for email-based applications. It is suitable for small and medium businesses.

I rate the scalability a five out of ten.

The technical support team is capable of resolving issues.

Positive

We are using FortiMail as well. It is more capable of supporting enterprise deployment than Sophos Email.

The initial setup process is complicated compared to PureMessage.

I rate Sophos Email a seven out of ten.

I use Sophos Email as part of our corporate cybersecurity solution to protect our servers, both on-premises and in the cloud, including Microsoft 365 servers. 

I find the comprehensive features of Sophos Email most valuable. The system easily integrates into our cloud platform and simplifies backend management.

I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures. Additionally, in the next release, it would be valuable to have enhanced features for seamless interaction with customer infrastructure, making the setup more user-friendly and efficient.

I have been working with Sophos Email for two years.

The stability of the solution is good. I would rate it as a ten out of ten.

I would rate the scalability as a nine out of ten. We have around five customers currently using Sophos Email, with a total user count exceeding 100.

Sophos offers technical support, and while it is generally responsive, the speed can vary as it involves opening a ticket and waiting for assistance. Sophos provides a dedicated response team for faster support, but this service may come with an additional cost depending on the customer's plan. Overall, I would rate the support as a nine out of ten.

Positive

Although the setup can be a bit challenging, it is crucial to conduct thorough testing due to the complex environment. I recommend thorough training before use to maximize its effectiveness. The deployment of Sophos Gmail typically takes around a couple of hours, depending on the complexity of the customer's infrastructure. The process involves investigating the customer environment, testing for interoperability, and setting up on the Cloud Platform or on-premises. It is relatively straightforward for a single server, but for cloud environments, careful evaluation of the products involved is necessary. After setup, additional time is spent testing and verifying the system to ensure a smooth operation. 

Clients can opt for yearly or monthly payment plans. Recently, Sophos introduced some interesting solutions, especially for those acting as MSPs or resellers with a flexible model. While Sophos provides options through its cloud marketplace, it is often better to rely on another reseller for technical support.

I would recommend Sophos Email. My advice for those starting to use it is to prepare for training and not hesitate to engage with it. The initial phase might seem challenging, but training is key for a smooth transition. Don't be afraid of the learning process; embrace it for better consolidation with the platform. Overall, I would rate Sophos Email as a ten out of ten.

It is an anti-spam solution. It filters out spam emails. It performs inbound and outbound filtering.

The price is okay. The on-premise email security solution of Cisco can perform only outbound filtering. Sophos Email provides both inbound and outbound filtering. I also like that the solution is deployed on the cloud.

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

I have been using the solution for a couple of months.

I rate the tool’s stability a seven out of ten. The tool quarantines legit emails.

The tool supports a lot of endpoints. It's more on a network level. I rate the scalability a ten out of ten. Two of our customers are using the product.

Compared to McAfee, Sophos' technical support is quite slow. The technical support could be faster.

Neutral

The setup is not that complex. We can fine-tune policies and filtering features. If the product is stable, we need one or two infrastructure engineers to deploy and maintain it. If there’s a software bug, we need a developer.

We see an ROI when the solution works perfectly.

We have to pay licensing fees yearly or once every two or three years. The product is cheaper compared to other solutions.

If someone's solution is straightforward and they don't have too many proxies, I will advise them to choose Sophos Email. However, I would not advise choosing Sophos if their network or infrastructure is quite complex. They will need some fine-tuning. We will need a principal developer if there is a bug in the software. Overall, I rate the tool seven out of ten.

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

Feature-wise, everything is fine with the solution.

Servicing and support are areas with shortcomings where the solution needs to improve.

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

It is a stable solution.

It is a scalable solution.

For support, on a scale of one to ten, where one is a low scale, and ten is the highest scale, I rate the support a six.

Neutral

I rate the setup a nine out of ten. So, it is very easy. The deployment can take up to a month.

It is an expensive solution. On a scale of one to ten, where one is low price, and ten is high price, I rate the pricing a seven.

I may suggest those planning to use the solution to give it a try. Since the technical support is not comfortable enough, I rate the overall solution a seven out of ten.

We have been receiving a lot of spam emails and we are using Sophos Email to help prevent the spam.

Sophos Email can improve mail security.

I have been using Sophos Email for approximately six years.

Sophos Email is a stable solution.

The scalability of Sophos Email is good.

We have approximately 450 people using this solution in my company.

We have contacted the support from Sophos Email.

I rate the support from Sophos Email a four out of ten.

Positive

The initial setup of Sophos Email was easy.

I rate the initial setup of Sophos Email a  four out of five.

I rate the price of Sophos Email a four out of five.

I would encourage others to use this solution.

I rate Sophos Email a nine out of ten.

We primarily used the solution as an email gateway, for filtering.

It was a really good appliance. It filtered most of the spam and junk emails and quarantined them. It was working fine for us.

The speed and stability were fine.

It had good features.

The initial setup was very simple.

We didn't have any issues with the solution. It was a good appliance. 

The solution should be able to support the cloud environment.

Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.

We used the solution for almost eight or nine years. It was a good appliance. The last time we used it was six to eight months back.

The solution was stable and reliable. There are no bugs or glitches, and we never had trouble with it after eight or nine years.

We are closely in touch with our local partners, and our local principals for Sophos. They are also very supportive.

Initially, we had an on-premise exchange server. That time, we were using Sophos. After migrating to Office 365, currently, we don't have anything. We are exploring, and we are doing a POC with Antigena, Mimecast, Defender, and then Sophos Email Labs.

The initial setup was very easy.

This is a licensed product.

I'm a customer. 

We have decommissioned the solution completely.

We did not change Sophos to a new product. We migrated on-premise email to Office 365.

I'd want people to know this is a good product. I'd recommend it.

I'd rate the solution an eight out of ten.

We can use Sophos Email for securing incoming and outgoing emails. Whether your email server is on-premise or on the cloud, you can use Sophos email security to protect your mailboxes from spam, phishing, zero-day attack, such as if somebody sends an email with an attachment that anti-virus cannot detect. For example, today, I can send you a PDF that has inside a virus, and you cannot detect it through the anti-virus. What Sophos Email security does is filters and classifies those emails by using AI in a sandbox. The email comes to Sophos Email security platform first, it opens the email, runs the attachment, and sees the behavior. If normal, the email is passed. If the email has a zero-day attack, and it senses that the PDF is doing something to Windows or Linux, it quarantines and notifies the administrator.

It's the optimal solution for people who needs to secure their email, whether they have on-premise or on the cloud email server, SophosEmail security can be used.

When you say email security, it's about everything, incoming email, outgoing email, spam, phishing emails, unwanted marketing emails. You can set rules, but the main feature of Sophos Email is to make sure you don't get hacked. 95% of people who are hacked do not get hacked by typing the router password. They are hacked from the inside out, which means they send you a document that is a zero-day attack, you open it, nothing happens, but technically the attack is running in the background of your computer. This is how they gain access to your PC.

This solution has artificial intelligence. It means it doesn't depend only on the normal definition. It reads the algorithm and analyzes it, so it's something very advanced than other vendors.

Sophos Email is accurate and fast. It does block stealth attacks ransomware if you receive a file, which is hidden. For us, we can see it's a very good solution compared with others.

Overall the solution is easy for management and easy to use in general. It has all the tools, such as active protection for your organization's needs.

The main requirement of this solution is for email security and protection. The settings are easy, very secure, and simple GUI to manage.

I have been using Sophos Email for approximately five years.

The solution is stable.

The solution is highly scalable. You can subscribe for 100, 500, 1000, as many as you want. We haven't tried more than 300 users, but it does support as much as you want. When you have thousands of users something else you would need to speak to the service about.

We have approximately 10 organizations using this solution as our customers.

I have not faced many problems. However, if there is a glitch, for example, from the portal, you can usually receive a reply from the Sophos team within four hours.

There is no installation since it is cloud-based. However, you have to open an account, activate it, forward the emails to it, and make sure the emails are coming. The emails then come back to you analyzed. The process is straightforward.

You need skills to operate this solution, if you are not an IT-oriented person, you cannot. You have to be trained on it, but it's easy if you are already a skilled person. For example, it's the concept, when you have a driving license, you have to buckle the seatbelt, check the mirrors, etc. If you are a skilled person, and you have dealt with other products, it's straightforward. There are no deep skills required.

Sophos Email is a subscription-based pricing model. Any vendor that gives you a service on the cloud is subscription-based, not perpetual, you have to pay annually to continue with the subscription.

The first step is to do sizing. For example, if you have 10 users and because of the second month, you might have two new employees. You always plan forward for how many licenses you want to buy.

The second point is don't look at the price. You have to understand that this is a very rich, secure protection solution. Don't look at the price, and if it's a bit more expensive than others, don't look at it. For example, if this solution is $12, and that other one is $10. You will find a lot of value in this solution and the small difference in price should not matter, it does protect well. Recently, you can have a monthly subscription, but it's more affordable if you have an annual subscription. It's not cheap or expensive, it is a good price for what you're buying.

The pricing could improve by having additional discounts. For example, when customers buy have more than 50 or more users, there should be additional discounts.

I highly recommend Sophos Email. People who are having their email accounts with Office 365 might not be motivated to buy Sophos because Office 365, is already a cloud subscription that includes mailboxes and protection. They might be very happy with that, or might not be. However, the people who are not hosting their email on the cloud should use Sophos Email.

I rate Sophos Email a ten out of ten.

The solution is very good at covering all of my organization's needs.

I've found the security to be quite good on the product.

The deployment is very easy. It's quite straightforward.

The pricing is great. It's quite fair and not too expensive.

Overall, the product has some great features.

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything.

It would be great if it was a bit better at protecting from the endpoints.

The solution's technical support is slow and unresponsive. You need to book time in order to get support.

I've been using the solution for about four years now.

The solution is quite stable. We've found it to be very reliable for our organization. There aren't issues with bugs or glitches. I've never experienced it crashing or freezing. It's been good.

The solution is scalable. Your organization can easily expand it if you need it to.

Currently, we have around 100 users on the solution. That would be the maximum number of users.

While Fortinet has great technical support and is quite responsive and fast, I've found that Sophos requires its users to book time for support.

Symantec was also quite helpful - more so than Sophos, which still seems to be iroing out details in terms of handling customer queries. They need to be much more responsive.

In the past, I've used Symantec products including Symantec Gateway and Symantec Endpoint Protection. When Symantec bought Barracuda, the pricing became much different. The solution seemed to offer the same features but with much higher pricing. Our company decided to go in a different direction and chose Sophos.

I still like Symantec. I used it for five years and I'm quite familiar with the product.

The initial setup is quite straightforward. It's not complex. 

The deployment is easy to handle. How long it takes depends on which product you want to use. It's different according to your endpoint, email service, mobile, etc. That said, it's still an easy deployment process.

Our users are able to easily maintain it themselves.

The pricing, in general, if very fair. It's definitely a positive aspect of the solution.

I've looked into Fortinet's server and some related products, however, I likely won't continue looking into them. I'd rather consider Symantec.

We're just customers. We don't have any business relationship with the company.

I'm still working with this solution and testing its capabilities. There's still so much to learn about its offerings.

On a scale from one to ten, I would rate it at an eight. If they had better deployments for email security, I might rate them higher.