Sophos Email Reviews

The product provides valuable performance.

Sophos Email could improve DLP features.

The platform is stable. However, they could provide more updates to streamline the product. I rate the stability as seven out of ten.

We have 50 Sophos Email users in our organization. It has good scalability.

The technical support team could be faster, more knowledgeable, and more customer-friendly.

We are using multiple products as system integrators.

The deployment steps involve simply downloading and executing the links, as it's a cloud-based solution. It requires one engineer to handle the maintenance.

The platform is inexpensive. It offers a cost-effective licensing model. We purchase its yearly license.

We utilize Sophos Email Gateway to protect against phishing in our company. Following the standard recommendation provided by Sophos, we established connectivity between Sophos Email Gateway and Microsoft 365.

It has enhanced our approach to tackling malware and spam. It is a reliable product with a good user interface.

The integration capabilities still need improvement, as some functionalities are not operating properly. Specifically, attention needs to be given to AD integration capabilities, which are crucial for various operations.

I rate it a seven out of ten.

The tool's most valuable feature is the anti-spam detection filter. Its threat email intelligence features help to identify email data. 

Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. 

The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.

I have been using the product for one to two years. 

The product is stable. 

Sophos Email is scalable, but it depends on the licensing. 

The tool takes a lot of time to implement the requested new features. 

Neutral

The tool's deployment and integration into existing infrastructure is easy and can be completed in a few hours. 

I rate the product's pricing a seven out of ten. 

Sometimes, email protection products can't guarantee 100% security, whether from Microsoft, Sophos, Barracuda, or others. They typically claim up to 95% or 92% effectiveness. However, spam emails can get through, mainly if attackers use new IP addresses. It takes time for spam filters to recognize and block these new threats. The product is recommended primarily for small and medium businesses. 

Previously, the domain anomaly detection feature was limited to detecting anomalies within our domain, such as xoz.com. However, it couldn't detect anomalies in external domains. This limitation resulted in emails from third-party domains potentially slipping through without detection. Other vendors offer better domain anomaly detection, including for third-party domains. Microsoft, for instance, allows users to customize their domain anomaly detection lists.

Day-to-day email management is easy thanks to the tool's user self-management portal. If an email gets blocked for a user, they can release it themselves without contacting IT every time. The tool automatically detects flagged emails, such as those with large attachments, and quarantines them for review. Users can then manage their quarantined emails with minimal training, reducing the burden on IT staff.

I rate the overall product a six out of ten. 

We use the product as an antivirus to block phishing emails by implementing mail routing policies.

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

We have been using Sophos Email for more than ten years.

The platform is scalable when installed on server-based systems like Linux. However, it offers limited scalability for email-based applications. It is suitable for small and medium businesses.

I rate the scalability a five out of ten.

The technical support team is capable of resolving issues.

Positive

We are using FortiMail as well. It is more capable of supporting enterprise deployment than Sophos Email.

The initial setup process is complicated compared to PureMessage.

I rate Sophos Email a seven out of ten.

I use Sophos Email as part of our corporate cybersecurity solution to protect our servers, both on-premises and in the cloud, including Microsoft 365 servers. 

I find the comprehensive features of Sophos Email most valuable. The system easily integrates into our cloud platform and simplifies backend management.

I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures. Additionally, in the next release, it would be valuable to have enhanced features for seamless interaction with customer infrastructure, making the setup more user-friendly and efficient.

I have been working with Sophos Email for two years.

The stability of the solution is good. I would rate it as a ten out of ten.

I would rate the scalability as a nine out of ten. We have around five customers currently using Sophos Email, with a total user count exceeding 100.

Sophos offers technical support, and while it is generally responsive, the speed can vary as it involves opening a ticket and waiting for assistance. Sophos provides a dedicated response team for faster support, but this service may come with an additional cost depending on the customer's plan. Overall, I would rate the support as a nine out of ten.

Positive

Although the setup can be a bit challenging, it is crucial to conduct thorough testing due to the complex environment. I recommend thorough training before use to maximize its effectiveness. The deployment of Sophos Gmail typically takes around a couple of hours, depending on the complexity of the customer's infrastructure. The process involves investigating the customer environment, testing for interoperability, and setting up on the Cloud Platform or on-premises. It is relatively straightforward for a single server, but for cloud environments, careful evaluation of the products involved is necessary. After setup, additional time is spent testing and verifying the system to ensure a smooth operation. 

Clients can opt for yearly or monthly payment plans. Recently, Sophos introduced some interesting solutions, especially for those acting as MSPs or resellers with a flexible model. While Sophos provides options through its cloud marketplace, it is often better to rely on another reseller for technical support.

I would recommend Sophos Email. My advice for those starting to use it is to prepare for training and not hesitate to engage with it. The initial phase might seem challenging, but training is key for a smooth transition. Don't be afraid of the learning process; embrace it for better consolidation with the platform. Overall, I would rate Sophos Email as a ten out of ten.

It is an anti-spam solution. It filters out spam emails. It performs inbound and outbound filtering.

The price is okay. The on-premise email security solution of Cisco can perform only outbound filtering. Sophos Email provides both inbound and outbound filtering. I also like that the solution is deployed on the cloud.

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

I have been using the solution for a couple of months.

I rate the tool’s stability a seven out of ten. The tool quarantines legit emails.

The tool supports a lot of endpoints. It's more on a network level. I rate the scalability a ten out of ten. Two of our customers are using the product.

Compared to McAfee, Sophos' technical support is quite slow. The technical support could be faster.

Neutral

The setup is not that complex. We can fine-tune policies and filtering features. If the product is stable, we need one or two infrastructure engineers to deploy and maintain it. If there’s a software bug, we need a developer.

We see an ROI when the solution works perfectly.

We have to pay licensing fees yearly or once every two or three years. The product is cheaper compared to other solutions.

If someone's solution is straightforward and they don't have too many proxies, I will advise them to choose Sophos Email. However, I would not advise choosing Sophos if their network or infrastructure is quite complex. They will need some fine-tuning. We will need a principal developer if there is a bug in the software. Overall, I rate the tool seven out of ten.

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

Feature-wise, everything is fine with the solution.

Servicing and support are areas with shortcomings where the solution needs to improve.

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

It is a stable solution.

It is a scalable solution.

For support, on a scale of one to ten, where one is a low scale, and ten is the highest scale, I rate the support a six.

Neutral

I rate the setup a nine out of ten. So, it is very easy. The deployment can take up to a month.

It is an expensive solution. On a scale of one to ten, where one is low price, and ten is high price, I rate the pricing a seven.

I may suggest those planning to use the solution to give it a try. Since the technical support is not comfortable enough, I rate the overall solution a seven out of ten.

We have been receiving a lot of spam emails and we are using Sophos Email to help prevent the spam.

Sophos Email can improve mail security.

I have been using Sophos Email for approximately six years.

Sophos Email is a stable solution.

The scalability of Sophos Email is good.

We have approximately 450 people using this solution in my company.

We have contacted the support from Sophos Email.

I rate the support from Sophos Email a four out of ten.

Positive

The initial setup of Sophos Email was easy.

I rate the initial setup of Sophos Email a  four out of five.

I rate the price of Sophos Email a four out of five.

I would encourage others to use this solution.

I rate Sophos Email a nine out of ten.

I am using Sophos Email to protect us from malware. The emails go through the solutions before they come to the email server which protects us.

The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective.

I have been using Sophos Email one approximately one year.

Sophos Email is a stable solution. There is a lot of email activity and it has been working well.

We have approximately 150 people in my organization using this solution and they are from the IT department. We do not plan to increase usage.

The support from Sophos Email is good.

The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge.

I would recommend this solution to others.

I rate Sophos Email an eight out of ten.