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Buthainah Al-Balharith - PeerSpot reviewer
Information Technology Security Engineer at a financial services firm with 51-200 employees
Real User
Jan 16, 2024
Helps to double-check whether an email is spam or not
Pros and Cons
  • "I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts."

    What is our primary use case?

    We use the product to protect our emails, especially for sensitive information from customers. Some spam messages are clever, and we want to ensure we can identify spam.

    What is most valuable?

    I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts. 

    For how long have I used the solution?

    I have been using the product for over two years. 

    How are customer service and support?

    I haven't contacted the support team yet. 

    Buyer's Guide
    Sophos Email
    January 2026
    Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,082 professionals have used our research since 2012.

    Which solution did I use previously and why did I switch?

    We used McAfee before. It took long to connect with the Outlook application. 

    How was the initial setup?

    The tool's deployment was easy and took five hours to complete. You need to connect it from Azure. 

    What was our ROI?

    The tool is worth its money. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's pricing is medium. 

    What other advice do I have?

    I rate Sophos Email a ten out of ten. 

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Wisnu Nursahid - PeerSpot reviewer
    General Manager of Technical Division at a tech services company with 51-200 employees
    Real User
    Nov 22, 2023
    A stable solution that needs to work on integrations
    Pros and Cons
    • "Sophos Email is in the cloud and integrated with its firewall."
    • "The tool's integration becomes an issue when the internet connection is weak."

    What is our primary use case?

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    What is most valuable?

    Sophos Email is in the cloud and integrated with its firewall. 

    What needs improvement?

    The tool's integration becomes an issue when the internet connection is weak. 

    For how long have I used the solution?

    I have been using the product for ten years. 

    What do I think about the stability of the solution?

    Sophos Email is stable. 

    What's my experience with pricing, setup cost, and licensing?

    Sophos Email is priced lower than its competitors. 

    What other advice do I have?

    I rate the solution an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Sophos Email
    January 2026
    Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,082 professionals have used our research since 2012.
    Ishtiyak Surve - PeerSpot reviewer
    Cyber Security Engineer, Pre-sales Engineer at a tech services company with 51-200 employees
    Reseller
    Oct 17, 2023
    A scalable and innovative solution that protects users from phishing links and spam
    Pros and Cons
    • "The solution protects users from phishing links and spam."
    • "The tool’s stability should be improved."

    What is our primary use case?

    The solution provides security from pristine emails and phishing emails.

    What is most valuable?

    Our customers are happy with the product. The solution protects users from phishing links and spam. The tool is integrated with AI.

    What needs improvement?

    The tool’s stability should be improved.

    For how long have I used the solution?

    I have been using the solution for two to three years.

    What do I think about the stability of the solution?

    The tool is not very stable. I rate the stability a seven out of ten.

    What do I think about the scalability of the solution?

    I rate the tool’s scalability a nine out of ten.

    How was the initial setup?

    I rate the ease of setup an eight out of ten.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive. Our customers have an issue with the price. I rate the pricing a six or seven out of ten.

    Which other solutions did I evaluate?

    There are other products in the market, like Trend Micro and SpamTitan. If someone wants features similar to Sophos Email on a lower budget, they will choose the other products.

    What other advice do I have?

    My previous organization had medium and enterprise-level customers. Many people like Sophos products and their technology. I like Sophos’ innovation. It develops features that are relevant to the latest attacks. I recommend the solution to a lot of my clients. They completely love the solution. The only issue is price. The product is very innovative. Overall, I rate the product an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Mohammad Mojtaba Sohrabi - PeerSpot reviewer
    Manager at a tech services company with 1-10 employees
    Real User
    Oct 12, 2023
    Provides excellent email security and has strong online forums for information
    Pros and Cons
    • "The most valuable feature is its email security."
    • "It was sometimes hard to find the settings in the solution's interface."

    What is our primary use case?

    My customers use Sophos Email Security with the UTM features of Sophos, and they do not need to buy another product for email security. They have Sophos' full package and use one device for their needs.

    What is most valuable?

    The most valuable feature is its email security. Sophos has accounted for Internet access.

    What needs improvement?

    It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

    For how long have I used the solution?

    We have a customer using the solution for six to seven months.

    What do I think about the scalability of the solution?

    The solution is scalable. We have about 300 employees in the company, and the device can take a larger number than this.

    How was the initial setup?

    Sophos' initial setup was not easy and not hard. It took one or two days to deploy.

    What's my experience with pricing, setup cost, and licensing?

    Customers buy a license along with the hardware. The pricing is fair.

    Which other solutions did I evaluate?

    We considered using FortiGate.

    What other advice do I have?

    We haven't contacted support since we use forums to solve our problems.

    I rate Sophos Email an eight out of ten. Sophos is one of the main options we recommend to clients looking for a firewall or email security solution.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    System Administrator at a non-tech company with 10,001+ employees
    Real User
    May 9, 2022
    Highly effective sandbox feature, highly reliable, and
    Pros and Cons
    • "The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective."
    • "The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge."

    What is our primary use case?

    I am using Sophos Email to protect us from malware. The emails go through the solutions before they come to the email server which protects us.

    What is most valuable?

    The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective.

    For how long have I used the solution?

    I have been using Sophos Email one approximately one year.

    What do I think about the stability of the solution?

    Sophos Email is a stable solution. There is a lot of email activity and it has been working well.

    What do I think about the scalability of the solution?

    We have approximately 150 people in my organization using this solution and they are from the IT department. We do not plan to increase usage.

    How are customer service and support?

    The support from Sophos Email is good.

    How was the initial setup?

    The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Sophos Email an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Faisal Mian - PeerSpot reviewer
    CTO at a tech services company with 51-200 employees
    Real User
    Top 5Leaderboard
    Nov 21, 2021
    Stable, scalable, but the security could improve
    Pros and Cons
    • "I have found Sophos Email to be scalable."
    • "The security of the solution could improve."

    What is our primary use case?

    We primarily deploy Sophos Email to customers for email phishing prevention.

    One of our clients is using Microsoft Exchange and they have their email server on the cloud and they wanted an email phishing email solution to be provided into the cloud. Every email which comes to the endpoint and to the users would have to pass through this support email-based in the cloud.

    What needs improvement?

    The security of the solution could improve.

    For how long have I used the solution?

    I have been using Sophos Email for approximately 18 years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I have found Sophos Email to be scalable.

    We have two customers using this solution.

    How are customer service and support?

    I have not needed to contact technical support. Everything has been working smoothly.

    How was the initial setup?

    The installation is straightforward.

    What about the implementation team?

    We have two engineers for the support of Sophos Email; one for the prime contract and the other one as a backup in case the prime contract is unavailability.

    What's my experience with pricing, setup cost, and licensing?

    Most of our clients are on a perpetual license. If there is a budget issue, they can choose a subscription. However, most of the clients choose the perpetual license.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Sophos Email a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Technical manager at a tech services company with 51-200 employees
    Reseller
    Aug 14, 2021
    Good protection, easy to scale, stable, and has good support, but the security could be improved
    Pros and Cons
    • "It's easy to use and the configuration is straightforward."
    • "Sophos Email can improve security."

    What is our primary use case?

    We use this solution to secure Office 365, and cloud email servers. It scans different platforms from different vendors.

    What is most valuable?

    It is really good for anti-spam, anti-malware, and especially for ransomware. It's a very good product.

    It's easy to use and the configuration is straightforward.

    What needs improvement?

    Sophos Email can improve security. We would like more security for our customers.

    For how long have I used the solution?

    I have been using Sophos Email for five years.

    What do I think about the stability of the solution?

    The stability of Sophos Email is really, very good.

    What do I think about the scalability of the solution?

    Sophos Email is a very scalable product.

    How are customer service and technical support?

    The support is good, there is no need for improvement.

    How was the initial setup?

    It's a cloud-based solution. There is no installation.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is paid on a yearly basis.

    There are fees in addition to the licensing fee.

    What other advice do I have?

    It's a wonderful product, I would recommend it to others who are interested in using it.

    I would rate Sophos Email a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
    PeerSpot user
    reviewer1181697 - PeerSpot reviewer
    Technical Engineer at a tech services company with 11-50 employees
    Reseller
    Nov 15, 2020
    Good protection features and easily scalable; lacks visibility into spam emails
    Pros and Cons
    • "Good VIP protection, time of click protection and the Sandstorm feature."
    • "Lacks visibility into spam emails."

    What is our primary use case?

    Most of the time, Sophos is used as a mail room. It sits in front of an email server, either on cloud or on-premise. I'm a technical engineer and we are distributors of Sophos. 

    What is most valuable?

    There are quite a number of features in this solution. There's VIP protection, there's also time of click protection and the Sandstorm feature. I think these features are all very good. There's also the smart banners, that help us know whether the email has malicious content. Management of the solution is simple because it can be managed at one point. We can also integrate with all other Sophos solutions which gives us visibility in their network. 

    What needs improvement?

    They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard. 

    For how long have I used the solution?

    I've been using this solution for five years. 

    What do I think about the stability of the solution?

    This is a very stable solution. 

    What do I think about the scalability of the solution?

    This is a very scalable solution. Depending on the number and size of the environments, you can easily cover every size, almost every small SMB within the market.

    How are customer service and technical support?

    Sophos lacks real-time support, which would be a help to us. Getting them active and the ability to get a technical person on a chat room immediately, you need that support.

    How was the initial setup?

    The initial setup is very straightforward, it is one of the simplest setups you can get. Implementation takes a few minutes, especially on public cloud. It may take extra time if you are using another domain host that Sophos doesn't control. 

    What's my experience with pricing, setup cost, and licensing?

    I think the licensing is reasonable compared to its competitors. 

    What other advice do I have?

    I would recommending deciding on the specific features you need rather than just going for the standard product because you will be missing out on advanced features that take care of advanced threat protection. I recommend the advanced version which protects against threats from hackers and especially when it comes to phishing.

    I would rate this solution a seven out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor.
    PeerSpot user
    Buyer's Guide
    Download our free Sophos Email Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Sophos Email Report and get advice and tips from experienced pros sharing their opinions.