I have a couple of clients who are using this solution. We use this solution to scan email for viruses.
Owner at a tech services company with 51-200 employees
Spot-on anti-malware and risk scanning features
Pros and Cons
- "The anti-malware, risk scanning has been pretty spot on."
- "Their technical support is slow to respond."
What is our primary use case?
What is most valuable?
The anti-malware, risk scanning has been pretty spot on.
What needs improvement?
They should allow copier release without having to create email accounts.
I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.
For how long have I used the solution?
I have been using Sophos Email for two to three years.
Buyer's Guide
Sophos Email
January 2026
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What do I think about the stability of the solution?
Sophos Email is pretty stable.
What do I think about the scalability of the solution?
The scalability is not relevant because they're on cloud-based servers.
How are customer service and support?
Their technical support is slow to respond.
Which solution did I use previously and why did I switch?
Years ago, I used to use Symantec for email security. Sophos offers a giant suite through their central managed console, they became MSP friendly. That's why we made the switch. We had a central pane of glass that actually viewed every single Sophos product that we would deploy to our clients.
There is an additional fee for their central managed console.
I haven't looked at the costs of that because I'm in a tier program. The licenses I sell for any Sophos product go into a pool. As long as I'm using a thousand different Sophos products, or a combination of those products, my tier drops.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
If you're thinking about implementing this solution, keep in mind that the tech support Is usually very slow.
On a scale from one to ten, I would give Sophos Email a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Engineer at a tech services company with 11-50 employees
Protects our systems from malware and other attacks
Pros and Cons
- "The tool is a good solution for protecting against email attacks and monitoring networks. It supports our compliance efforts and is easy to use and stable."
- "The tool's pricing is expensive. In its future release, the tool should make reporting easier to view."
What is our primary use case?
The tool protects our systems from malware and other attacks. We use it to apply different policies and rules to our networks.
What is most valuable?
The tool is a good solution for protecting against email attacks and monitoring networks. It supports our compliance efforts and is easy to use and stable.
What needs improvement?
The tool's pricing is expensive. In its future release, the tool should make reporting easier to view.
For how long have I used the solution?
I have been using the product for four years.
What do I think about the scalability of the solution?
Sophos Email is scalable.
How are customer service and support?
We have no problems with customer support. If we have any issues, we contact our partner, and they address them quickly.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's deployment was completed in two days.
What about the implementation team?
Sophos Email's deployment was done by our partners. They helped us with the rules.
What's my experience with pricing, setup cost, and licensing?
Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years.
What other advice do I have?
Sophos Email is easy to integrate with other security systems. We use it alongside Microsoft Defender, and it works well for us. The tool is a popular choice for our country's government systems.
I rate the overall solution an eight out of ten. I would recommend it to others.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Sophos Email Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Sophos Email Report and get advice and tips from experienced pros
sharing their opinions.
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