Studio Creatio Reviews

Studio Creatio is a CRM product with offerings for service management, marketing, and sales management, along with some GenAI offerings.

It is a low-code/no-code platform that makes it very easy to customize and prepare workflows or dashboards in any way you see fit, allowing you to create anything you need.

Studio Creatio has a drag-and-drop interface that makes development very easy. It is a very easy tool to integrate and works on many databases, making integration straightforward as well.

My primary work involved developing workflows, developing customized dashboards, and integrating the platform with other platforms rather than working on process modeling.

Doing this work through Studio Creatio was relatively easy and fairly important.

The capabilities offered are as per industry standard and comparable to peers such as Zendesk.

Studio Creatio offers sufficient capabilities. We cannot expect Studio Creatio to scale up to the level of Salesforce because Salesforce is a much more premium product. However, Studio Creatio offers more customization.

Studio Creatio is somewhat better capable than Salesforce if you want to use CRM for service management, such as customer retaining. My understanding and feedback from customers also support this view regarding the service management aspect of Studio Creatio, which is at par or better than Salesforce.

If you actually want to spend on service management, you would rather choose a service management-focused CRM such as Zendesk. Zendesk excels in service management compared to Salesforce as well.

Studio Creatio is for customers who do not have the budget of Salesforce or Zendesk and have a very fast turnaround time. You can plug in Studio Creatio there and quickly develop and deliver on short iterations however customers require.

The problem with generative AI is that everyone is experiencing a loss of identity. A tool such as Studio Creatio, which heavily marketed itself as a low-code/no-code platform, now has Claude Anthropic offerings to compete with, and there is a possibility that it can lose its identity.

There is a possibility that a random developer can use a platform such as Claude to completely develop something that Studio Creatio was offering. My personal opinion is that the low-code/no-code capabilities are at a threat. If you see their marketing, they position themselves as a low-code/no-code offering. They are a CRM, but their low-code/no-code offering is their selling point. If I can customize and build that using other generative AI products, then Studio Creatio will be at a loss. However, Studio Creatio would still be cheaper, and they have a community of developers on whom you can fall back.

For analytics, they have standard dashboard capabilities. However, they are not a BI platform, nor do they position themselves as a competitor of Tableau. Tableau is a visual analytics platform that was acquired by Salesforce to show their dashboards. Studio Creatio would not be able to compete at that level. They have their own set of bespoke dashboards, and you can customize dashboards to your liking. Of course, you can have live offerings as well. However, there is nothing remarkable about it. If you really want a BI-capable tool, it is better to acquire licenses of such products. They do not have anything remarkable to offer apart from what they have and their customization abilities.

I have been using the solution for more than one year.

I moved into a different role, so I am not currently working with Studio Creatio.

I have shifted to Anthropic-based solutions.

Standard offerings are of course present and are as per industry standard. I would rate this review a 10.

My main use case for Studio Creatio is that we use it as the CRM platform to open the client's account for the banking side, meaning the personal accounts and company accounts for clients.

When a new client comes in, Studio Creatio is used as a backend system where the customer support checks the information and opens the client's account, but most of the process is made automatically by Studio Creatio with the help of our developers.

In my opinion, the best feature Studio Creatio offers is the low-code platform, where you can develop workflows for processes based on low-code technology.

Studio Creatio has positively impacted my organization mostly by speeding up the process at which clients can open an account, and we tried to shorten the time on an automatic flow to make it easier and reduce the time needed to open the account and ensure the entire workflow functions optimally.

I have been using Studio Creatio for almost six or seven months.

Regarding its stability, I see Studio Creatio as pretty stable.

I have not noticed any issues with scalability when expanding or adding more users to Studio Creatio.

Customer service rating: 3

I find the low-code platform very nice and easy to connect the processes based on some schema details compared to other tools I have used, as you can actually add parameters and use it for the process you want to know, but you need to know exactly which field you can use to create this workflow and check on the backend system.

My advice for others looking into using Studio Creatio is to explore because there are many options available. You should try to explore to find the best solution that Studio Creatio offers, and you just need to explore because there are many capabilities and features that can actually make your work easier with the product you want to develop, whether it is a CRM for customer support or marketing.

I chose a rating of seven because Studio Creatio is a multi-platform solution and you have many possibilities to meet customer needs for marketing and legal purposes across all platforms.

We use the product to build our platforms with smart features.

I have worked with the tool many times. If we use it for field force management, we can save up to 20% of costs.

The solution is easy to use. It is easy to study and work with it. It has good built-in dashboards. The vendor and local partners provide good support. The tool enables users to work offline through the mobile application. It helps field force management. Our technical persons can work on the field and respond after the connectivity is restored. It is a very good option. Most tools do not provide such features. The solution is customizable. It is a no-code platform.

Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data that must be imported into our system. Mendix is the only product that provides such features in the market. It enables us to virtualize and work with our data. Studio Creatio should provide such features to virtualize external data.

I have been using the solution for the last six months.

The product is stable. I rate the stability a nine out of ten.

I rate the product’s scalability an eight out of ten. Internally, we have 10 to 15 users. We have up to two million users.

The support is okay.

Positive

The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time.

I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.

The tool is reasonably priced.

We evaluated ServiceNow, but it was costly. We have also evaluated some open-source products, such as Mendix and Appian.

We use the product's automation capabilities for some processes. We plan to implement some tools based on Creatio to improve our processes. If we want to build something new and receive marketing support from the vendor, we can use Creatio. It's easy to use, easy to deploy, and easy to scale if we want to grow. Overall, I rate the solution an eight out of ten.

There are a lot of different use cases for Studio Creatio that involve process automation and the implementation of CRM service functionality. It is also used to orchestrate purchasing processes in large companies where multiple companies are involved. Other use cases involve using third-party tools to automate processes and integrate with other platforms. This can include creating custom bots for self-service data requirements, such as password reset or case creation, without human intervention. Overall, it is a versatile tool used for process automation, CRM, and integrating with third-party solutions to streamline various business processes, including purchasing and customer service. It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.

The process of process automation, specifically utilizing the BPM process designer, is at the core of our operations. To effectively navigate our solutions, we rely on a combination of essential components. These include the process designer, web service integration, and machine learning capabilities. Web service integration, for instance, is crucial. It allows us to access data from external sources, such as banks, for currency rate updates. This feature is indispensable for handling different currencies and maintaining up-to-date information. The machine learning tool provided by Studio Creatio plays a pivotal role. It assists us in configuring customer data and gaining insights into client behavior. This functionality has the potential to revolutionize how to approach issues like case reporting and forecasting possible solutions. It can also identify patterns and behaviors among customers, enabling to employ machine learning for similar tasks. Another valuable tool is dynamic case management (DCM). When combined with business process automation, DCM empowers us to manage complex documents and their lifecycles with precision. The flexibility of DCM proves vital for addressing specific customer needs. Notably, our reliance on coding has diminished significantly. In most cases, we find ourselves writing just a single line of code or occasionally making minor calls to specific tasks. Despite working on projects spanning several months, I can confidently say that I've rarely exceeded writing a hundred lines of code. This underscores the incredible efficiency of our approach, as we can meet even the most intricate customer requirements with minimal coding.

Within Spanish group service agents, we often encounter issues with translations. When implementing solutions, we noticed that certain parts, like K2 or case text, are sometimes inaccurately translated by our local partner responsible for Spanish translations. While some translations are excellent, others can be confusing. It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable.

I have been working with it for seven years.

It provides excellent stability and consistently undergoes improvements and updates, ensuring a reliable and up-to-date solution. I would rate it nine out of ten.

It is highly scalable, making it suitable for various applications and accommodating almost any customer need. It can support a wide range of users, making it versatile for both small and large businesses. Customers can create advanced web apps, database services, and application services as per their requirements. While customization may come at an additional cost, Studio Creatio eliminates the need for different tools for customers of varying sizes, providing a comprehensive solution for diverse needs. I would rate it eight out of ten.

Their customer support service is very efficient. I would rate it ten out of ten.

Positive

The deployment process depends on the project, but in my experience is significantly faster compared to traditional solutions, taking less than half the time. While developing an application for a customer's problem might take three, four, or five times longer using traditional methods, with Studio Creatio, it's notably quicker. With traditional solutions, a one-month implementation in Studio Creatio could translate to six to eight months. This agility allows for rapid project completion and the ability to provide customers with working applications sooner while ongoing development continues.

The new pricing model introduced this year appears to be an improvement over the old one, even though there isn't a specific use case available for comparison at the moment. The new model seems flexible, especially for projects involving no-code or low-code solutions. It is fairly competitive.

My recommendation for using Studio Creatio is to obtain credentials and access the Creatio solution to address specific problems. It's a cost-effective option with ample study materials and practical exercises for mastering it. While the tool is intuitive, it's essential to invest some time in learning it. With around forty to fifty hours of preparation, you can begin working on simple projects, and with a bit more time, you will be equipped to tackle more complex ones effectively. I would rate it nine out of ten.

We provide solutions for change management within engineering management and control documents. 

Our company uses Creatio with two different departments within our customers' organizations.  One is with the marketing department and the other is with their engineering department.

The most valuable feature of Studio Creatio is the ease of providing change for our customers. 

Creatio also provides us with scalability, performance and agility.

Studio Creatio can be used as a SaaS model, however, our customers are asking for the on-premise version. Creatio needs to stabilize their marketplace. When customers share their experience with the platform, the solutions should be easily added for global usage. 

Another improvement would be with integration. It is difficult to integrate particular technologies inside our customers' IT environment. 

I have been using Studio Creatio for three years.

The solution is stable.

Studio Creatio is scalable. We are able to accommodate numerous users for a large amount of documents and workflows.

Technical support at Studio Creatio provides good service in terms of partnership, sales, and in terms of starting to use the solution. They invite a lot of people in their community across the world, making it very useful for our developer team.

On the other hand, when you are implementing the solution, we can't get enough support from the vendor. The community is wide, and they help a lot by sharing developers' topics, the hard parts, or advice for integration.

The initial setup of Studio Creatio depends on the user's knowledge. If you compare it to OpenText it is much easier to install. However, if you compare the installation to other low-code solutions like Bubble, it is much more difficult. 

In some cases, we provide the solutions for records management for deep or hard requirements like archives. When a customer has large amounts of paper, it is a very difficult tool to set up.

In a fairly large company, we use a team of four analytic consultants and two developers to deploy the solution.

Our projects are usually based on three-month timelines, after that, we continue to provide management services. We do not just set up, finish and forget. 

Pricing depends on what you are comparing the solution to. If you compare it with ECM solutions like OpenText or IBM, Studio Creatio is inexpensive. If you compare it with solutions like Mendix, which is also low-code, it is also less expensive.

However, their pricing plans are not user-friendly because in many cases you have to buy different options to get additional features. 

The price is approximately $15 per month per user. 

For new users considering Studio Creatio, I would recommend going with a very simple, stable solution provided by a vendor. There are three of them, marketing, sales and service. 

Do not build a solution from scratch. Start by using the models or features for a particular industry and particular solution, and work closely with the vendor. It is better to choose from partners with a particular solution and not go deep into coding everything from scratch.

Overall, I would rate Studio Creatio a seven out of 10.

We use it for all customer stories. We usually use it for our sales processes and marketing campaigns.

We have integrated it with Beesender, which is a Creatio marketplace application to integrate with social networks. It enables chats for contacting the customers by using any social network they prefer. It can also integrate an automated bot to specific procedures, such as registering for an event.

The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use.

In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication.

I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve.

I have been using this solution since 2015/16. But I had my first relation with Creatio, Bpm'online on those days, in 2011, when the solution was Client/Server, I work in a couple of projects in this year, one of them integrating with SAP/ERP.

In general, it is very stable. However, sometimes, we have some issues with communication performance, which is bad, but due to our Internet. It could be because we are in Chile, and Creatio is on some Amazon site in the United States. It is not a common issue.

It is very scalable. Our clients are medium and large companies in the Chilean market. The Chilean market is not the same as the United State market. A medium company in Chile has 20 to 30 Creatio users. A large company has 100 or 200 users. 

We are always working to include more users for our customers by bringing in new functionalities or delivering some specific implementations. For example, for customers working with properties, we start with sales processes, and they, later on, include legal users because they need to approve or review the contracts and so on. In this way, we get more users on Creatio for customers.

I am very happy with their support. They are very proactive, and their academy and documentation are also very good.

Sometimes we have some problems because I have no certified developer at this time, and it can get difficult to take the support of development because we have no one certified.

It is very easy because I have been working with Creatio for many years. For me, it is not difficult to implement. It is very transparent and easy to implement. The deployment took less than three months.

We recommend this solution to all our customers because of its functionalities and potential. It is not just for solving some CRM issues. You can also develop whatever you want by using the framework of Creatio. All companies need to develop some specific applications based on the needs of their business, and with Creatio, they can very easily integrate these implementations with their back-office products. I developed some specific applications for some customers by using this solution. It is a very good solution for every customer. 

I would rate Studio Creatio a nine out of ten. Creatio is continuously improving the code and delivering new functionalities. I am very happy with all the functionalities of Creatio.

We had an issue with non-structured business processes. We were trying to apply business rules and processes. We are using Studio Creatio to help us apply our business processes and rules.

This product enables  users to structure its business and completely automate. It is a very easy to use low code platform and helps fast usage of multiple process elements such as user pages, tasks, predefined emails, decision tasks. Process editor is simple and intuitive tool and provides flexibility to customize. This software is adequate for process automation, follow up with business operations, storing data along with data quality control. In addition, it comes with a tool for creating the overall summary. This software can be used as a stand alone solution for development since it has all the tools in one place.

This solution allows you to do everything step-by-step and it guides you through the entire process.

It is a low-code platform, that is very intuitive.

It has very defined tasks and has decision-based rules.

Studio Creatio is simple and intuitive.

It does not have the ability to run one single large process. When you run very large processes, it runs into some problems. We found a way around it by breaking it up into smaller processes. 

They have limits on the number of characters allowed to run processes. You have to come with a workaround, by segregating it.

If they could make the screenshots of the steps a bit easier and more intuitive on the back-end for the administrators, similar to the way it is created for the users, and like the rest of the tool.

I have been using Studio Creatio for 18 months.

We are using the updated version. We had an update four months ago.

Studio Creatio is highly stable.

This is a scalable solution.

You can run multiple processes at the same time and scalability is not an issue.

We have 80 people using this solution in our organization at the moment. We have plans to increase usage in the next year.

There is a wide range of roles across the organization; we have process specialist, we have some coders, analysts, and more.

Luckily, we have not had to contact technical support. In the beginning, when we were uncertain and required some clarification, they were highly-responsive.

Previously, we did not use another solution.

The initial setup was very simple and straightforward. 

The tool itself is very intuitive. 

Once you follow the steps on the screen, you are able to get into it very quickly.

We have one and a half dozen people to maintain this solution.

It wasn't necessary to evaluate other options.

I would rate Studio Creatio a nine out of ten.

I use Studio Creatio in my company as a low-code and no-code platform since it offers customer relationship management software. I am a back-end user of the tool and not a front-end user.

The most valuable feature of the solution is that it is a low-code and no-code platform. The features of the solution are easy to use, and anyone can use it more or less.

Studio Creatio is a new product in the market, making its lack of maturity an area of concern. From an improvement perspective, the tool requires focusing on achieving a state of maturity.

In future releases of the product, it should be made more intuitive.

I have been using Studio Creatio for a year. My company has a partnership with Studio Creatio.

Stability-wise, I rate the solution a seven out of ten.

Scaling up the solution is easy as long as you are not doing many customizations.

I use the solution on a weekly basis.

The solution's technical support was very useful for me, and they were also very quick to respond and resolve my issues. I rate the technical support a nine out of ten.

Positive

I have experience with other solutions in the market. My company basically moved from a legacy product to a SaaS solution, which is Studio Creatio.

The product's initial setup phase was easier compared to Siemens but difficult compared to Salesforce.

The solution is deployed on the cloud as it is a SaaS application.

Studio Creatio is good at providing high performance and saving time and money.

I would describe Studio Creatio as an averagely-priced product. I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive.

Against Studio Creatio, I evaluated options like Siemens and Salesforce. I choose Studio Creatio over other options since my current work requires me to use it.

My company's team is very happy with Studio Creatio.

I rate the overall product a nine out of ten.

The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution.

HRM is an area where Studio Creatio lacks and needs to improve. The solution needs to have more customization options.

I have been using Studio Creatio for over a year. I am a reseller of the solution.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Two people are using the solution in our organization.

My clients who use the solution are medium enterprises.

Getting the right set of people in Africa for technical support becomes a bit challenging, but their knowledge base is fantastic. There are write-ups in the solution's knowledge base, making it easy. When using people, the deployment takes time. I rate the technical support a six out of ten.

Neutral

On a scale of one to ten, where one is low and ten is high, I rate the setup phase a five since we are in Africa and we are the sole providers of the solution in Africa. It is important to note that I am speaking about external deployments.

The solution is deployed on the cloud.

Around five people were required for the deployment.

The deployment took around 20 odd days to be completed.

I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive.

Studio Creatio is a fantastic product. It's the best product I have used to date.

I rate the overall solution an eight out of ten.

Studio Creatio is a business automation platform and is very versatile. It can automate most of all the management process that you come across on a day-to-day basis in your corporation.

The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations.

The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.

I have been using this solution for approximately one year.

The platform might have a few loading issues from the cloud. However, it is a very stable solution in the sense that you do not get your data erased or any critical problem. You only might receive some delays.

Studio Creatio is very scalable.

I have approximately 40 people using this solution in my organization.

The support agents are friendly and they respond quickly. You email them the query and then they get back immediately or they keep you updated on the timelines.

The solution does not need to be installed if you have the cloud instance, you enter a URL and you are ready to use the solution.

We have a team of 15 that does the implementation and maintenance of the solutions.

There is a license required for this solution.

I would recommend this solution to others if the use case fits. 

I rate Studio Creatio an eight out of ten.