No more typing reviews! Try our Samantha, our new voice AI agent.

Studio Creatio pros and cons

Vendor: Creatio

4.3 out of 5

16 reviews
100% willing to recommend

Pros & Cons summary

Studio Creatio offers no-code and low-code capabilities for customization and automation of business processes, providing scalability, performance, and agility. Despite robust CRM features and task automation, users report high costs and limited customization, especially in UI. Some find implementation support and mobile version lacking, with confusing options that complicate process building. Built-in efficiencies improve customer satisfaction, but customization clarity and implementation assistance require enhancement to meet tech buyers' expectations.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Studio Creatio offers excellent no-code and low-code capabilities, enabling full customization and automation of business processes.

The platform provides scalability, performance, and agility, making it suitable for high transaction volumes.

Creatio's built-in task automation and international standards notations significantly improve efficiency and customer satisfaction.

The tool's ease of use allows users to build on existing sessions and automate most management processes.

Studio Creatio provides robust CRM functionality, including pre-configured workflows and offline mobile application access.

CONS

Pricing, setup cost, and licensing for Studio Creatio are considered high by some users.

Studio Creatio does not provide extensive customization options, especially for UI personalization, which limits the control over process building.

Both the mobile version and overall customization of Studio Creatio need improvement to meet user expectations and requirements.

Support during implementation is perceived as insufficient, with some users experiencing language translation issues from partners.

Numerous options available in Studio Creatio can make implementation confusing, highlighting a need for clearer customization capabilities.

Studio Creatio Pros review quotes

BK

Creatio Consultant at AavishkarIT Solutions Pvt Ltd

May 28, 2026

For example, in the banking sector, I optimized a system that was processing 50 applications per day to be 100% automated, with only delivery requiring human intervention, ultimately achieving processing 500 to 600 cards per day, up from 50 to 60 applications, fully automated with minimal human intervention except when delivery was needed.

Read full review

Bhoobalan Palanivelu

Creatio Technical Consultant at a computer software company with 11-50 employees

Dec 4, 2025

The scalability of Studio Creatio is commendable, and I would rate it eight out of 10.

Read full review

SP

Sergiy Parfonov

Software analyst at a comms service provider with 1,001-5,000 employees

May 27, 2026

The best feature Studio Creatio offers is its no-code functionality.

Read full review

Free Report: Studio Creatio Reviews and More

Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

900,644 professionals have used our research since 2012.

Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

Jun 14, 2024

The tool enables users to work offline through the mobile application.

Read full review

IT-Director (CTO) at No Code Services

Sep 18, 2023

It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.

Read full review

Debharshi Bhattacharya

Assistant Consultant at a performing arts with 51-200 employees

Nov 20, 2023

The most valuable feature of the solution is that it is a low-code and no-code platform.

Read full review

Sergey Yakimchuk

Business Development Manager at Terralink

Oct 4, 2022

The most valuable feature of Studio Creatio is the ease of providing change for our customers, and Creatio also provides us with scalability, performance and agility.

Read full review

JF

Product Manager at Nodos Consultores

Nov 24, 2020

The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use.

Read full review

Acquisitions Leader at a healthcare company with 10,001+ employees

Oct 27, 2020

It is a low-code platform, that is very intuitive.

Read full review

reviewer1595577

Graduate Trainee at a computer software company with 51-200 employees

Jun 15, 2021

The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations.

Read full review

Show 6 more reviews (out of 16)

Studio Creatio Cons review quotes

BK

Creatio Consultant at AavishkarIT Solutions Pvt Ltd

May 28, 2026

Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app.

Read full review

Bhoobalan Palanivelu

Creatio Technical Consultant at a computer software company with 11-50 employees

Dec 4, 2025

The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application.

Read full review

SP

Sergiy Parfonov

Software analyst at a comms service provider with 1,001-5,000 employees

May 27, 2026

Based on my experience, the company's pricing, setup cost, and licensing are somewhat high.

Read full review

Free Report: Studio Creatio Reviews and More

Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

900,644 professionals have used our research since 2012.

Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

Jun 14, 2024

The documentation must be more technical.

Read full review

IT-Director (CTO) at No Code Services

Sep 18, 2023

It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable.

Read full review

Debharshi Bhattacharya

Assistant Consultant at a performing arts with 51-200 employees

Nov 20, 2023

Studio Creatio is a new product in the market, making its lack of maturity an area of concern.

Read full review

Sergey Yakimchuk

Business Development Manager at Terralink

Oct 4, 2022

Creatio needs to stabilize their marketplace.

Read full review

JF

Product Manager at Nodos Consultores

Nov 24, 2020

I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication.

Read full review

Acquisitions Leader at a healthcare company with 10,001+ employees

Oct 27, 2020

It does not have the ability to run one single large process.

Read full review

reviewer1595577

Graduate Trainee at a computer software company with 51-200 employees

Jun 15, 2021

The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.

Read full review

Show 6 more reviews (out of 16)

Related questions

163

When evaluating Business Process Management, what aspect do you think is the most important to look for?

440

Camunda or Bonitasoft?

184

Do you know of a solution which fulfills the requirements listed below?

264

Looking for a BPMN tool that is easy to use and reasonably priced

198

Which tool do you recommend for business process modeling only?

218

Which is the best Workflow Automation Platform with microservices?

157

RPA vs BPM: do they complement each other?

90

What is the ROI of BPM solutions for a company which currently isn't using one?

131

BPM Tools: What is the best alternative to Signavio?

61

What are some of the reasons business process management (BPM) efforts fail?