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Studio Creatio pros and cons

Vendor: Creatio

4.3 out of 5

14 reviews
100% willing to recommend

Pros & Cons summary

Studio Creatio stands out with notable business process management and CRM functionalities, offering ease in task and workflow management via its low-code, no-code platform. Its scalable infrastructure supports high transaction volumes and mobile offline capabilities, complemented by responsive support. However, it presents limits in data flexibility, process execution, and contact management views. Omnichannel improvements and marketplace maturity are needed, but its intuitive tools enhance internal processes and customer satisfaction.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Business process management is highlighted as a highly valuable feature, offering intuitive and well-structured capabilities for users to manage tasks effectively.

CRM functionalities, particularly in accounts management and contact activities, are well-regarded for their ease in developing workflows.

As a low-code and no-code platform, it provides intuitive tools that facilitate ease of use and task automation, enhancing internal processes.

The support provided by Creatio is praised for its responsiveness and expertise, ensuring customer satisfaction and issue resolution.

The platform is commended for its scalability, allowing for efficient management of high transaction volumes and offering offline capabilities through its mobile application.

CONS

Studio Creatio infrastructure allows only one data source on a page, limiting flexibility in data connections.

There is no capability to run a single large process, affecting workflow efficiency.

Different views for various contact types in the list view are not configurable, restricting personalized contact management.

Improvement is needed in omnichannel communications and marketing to include more platforms like social networks for customer engagement.

Studio Creatio struggles with marketplace stabilization and lacks maturity due to being new in the market.

Studio Creatio Pros review quotes

MH

Manager, Systems Development at a construction company with 501-1,000 employees

Dec 12, 2018

The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured.

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reviewer1256835

ImDigital at a consultancy with 1-10 employees

Jan 18, 2020

The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows.

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Acquisitions Leader at a healthcare company with 10,001+ employees

Oct 27, 2020

It is a low-code platform, that is very intuitive.

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JF

Product Manager at Nodos Consultores

Nov 24, 2020

The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use.

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JF

Product Manager at Nodos Consultores

Feb 25, 2021

Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great.

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reviewer1595577

Graduate Trainee at a computer software company with 51-200 employees

Jun 15, 2021

The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations.

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Founder at a tech services company with 51-200 employees

Dec 21, 2021

The most valuable feature of this solution is its simplicity.

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Sergey Yakimchuk

Business Development Manager at Terralink

Oct 4, 2022

Creatio also provides us with scalability, performance and agility.

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reviewer2220846

Managing Director at a tech services company with 11-50 employees

Jul 11, 2023

The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution

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IT-Director (CTO) at No Code Services

Sep 18, 2023

It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.

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Studio Creatio Cons review quotes

MH

Manager, Systems Development at a construction company with 501-1,000 employees

Dec 12, 2018

The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object.

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reviewer1256835

ImDigital at a consultancy with 1-10 employees

Jan 18, 2020

The mobile version of the solution could be improved. It's hard to customize it.

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Acquisitions Leader at a healthcare company with 10,001+ employees

Oct 27, 2020

It does not have the ability to run one single large process.

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Free Report: Studio Creatio Reviews and More

Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,665 professionals have used our research since 2012.

JF

Product Manager at Nodos Consultores

Nov 24, 2020

I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication.

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JF

Product Manager at Nodos Consultores

Feb 25, 2021

They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful.

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reviewer1595577

Graduate Trainee at a computer software company with 51-200 employees

Jun 15, 2021

The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.

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Founder at a tech services company with 51-200 employees

Dec 21, 2021

Numerous options can make implementation confusing.

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Sergey Yakimchuk

Business Development Manager at Terralink

Oct 4, 2022

Creatio needs to stabilize their marketplace.

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reviewer2220846

Managing Director at a tech services company with 11-50 employees

Jul 11, 2023

HRM is an area where Studio Creatio lacks and needs to improve.

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IT-Director (CTO) at No Code Services

Sep 18, 2023

It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable.

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Show 3 more reviews (out of 13)

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