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Hyland OnBase vs Studio Creatio comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
14th
Ranking in Low-Code Development Platforms
15th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Enterprise Content Management (6th)
Studio Creatio
Ranking in Business Process Management (BPM)
21st
Ranking in Low-Code Development Platforms
18th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Rapid Application Development Software (20th), Business Orchestration and Automation Technologies (24th)
 

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.3%, up from 0.3% compared to the previous year. The mindshare of Studio Creatio is 1.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Hyland OnBase1.3%
Studio Creatio1.1%
Other97.6%
Business Process Management (BPM)
 

Featured Reviews

Arjurn Dakash - PeerSpot reviewer
Project Manager at Deloitte
Workflow automation has transformed case management and reduced errors across our processes
Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.
Bhoobalan Palanivelu - PeerSpot reviewer
Creatio Technical Consultant at a computer software company with 11-50 employees
Customer data has driven better decisions and highlights where workflow automation still needs improvement
The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, developer, or implementation partner has to develop process automation. It is not a drag-and-drop tool to create an application. It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio. It is not an absolute no-code solution. There are some areas with no-code flexibilities, but for specific business use cases or workflows, an understanding of the Studio Creatio ecosystem and .NET technologies is essential.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The solution's most valuable features are integration and flexibility."
"Its most valuable aspect is its flexibility"
"The solution is very developed and we are not taking full advantage of its functionalities."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Creatio also provides us with scalability, performance and agility."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"It is a low-code platform, that is very intuitive."
"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
 

Cons

"The solution’s initial setup is a little difficult."
"Hyland OnBase could be improved in terms of service support response time."
"The migration is a bit difficult in the tool."
"Hyland OnBase can be improved by reducing the many different applications that need to be used when being an administrator for this product."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"Software malfunctioning usually occurs when we receive documents from external sources."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"HRM is an area where Studio Creatio lacks and needs to improve."
"The mobile version of the solution could be improved. It's hard to customize it."
"The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"Creatio needs to stabilize their marketplace."
 

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"The tool's price is high."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."
"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."
"It is fairly competitive."
"The tool is reasonably priced."
"There is a license required for this solution."
"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."
"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."
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Top Industries

By visitors reading reviews
Government
12%
Financial Services Firm
10%
Healthcare Company
9%
Computer Software Company
9%
Comms Service Provider
13%
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
What needs improvement with Studio Creatio?
The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, d...
What is your primary use case for Studio Creatio?
For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, serv...
 

Also Known As

OnBase
No data available
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Rangel Logistics Solutions
Find out what your peers are saying about Hyland OnBase vs. Studio Creatio and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.