Hyland OnBase vs Studio Creatio comparison

Hyland and Creatio are both solutions in the Business Process Management (BPM) category. Hyland is ranked #15 with an average rating of 7.6, while Creatio is ranked #24 with an average rating of 8.0. Hyland holds a 1.4% mindshare in BPM, compared to Creatio’s 1.0% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

4,371 Views
1,005 Comparison Views

100% willing to recommend

Studio Creatio

Read 14 Studio Creatio reviews

1,664 Views
782 Comparison Views

100% willing to recommend

Hyland OnBase

Studio Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and Studio Creatio compete in the enterprise content management and CRM solutions space. Studio Creatio seems to have the upper hand due to its extensive feature set and ease of customization, while Hyland OnBase is noted for its robust support and pricing structure.

Features: Hyland OnBase excels in document management, workflow automation, and support for industries reliant on extensive documentation. Studio Creatio stands out with its low-code platform enabling greater customization, advanced CRM capabilities, and flexibility for various business processes.

Room for Improvement: Users of Hyland OnBase highlight the need for a more modern look, better integration options, and improved user training materials. Studio Creatio users suggest improvements in performance speed, enhanced reporting tools, and better user training materials.

Ease of Deployment and Customer Service: Hyland OnBase deployment is often seen as more complex and time-consuming, requiring extensive support from customer service, which is frequently praised for its effectiveness. Studio Creatio’s deployment is noted for its simplicity and quicker implementation, although its customer service receives mixed reviews.

Pricing and ROI: Users find Hyland OnBase has a more appealing initial cost but may result in higher long-term expenses due to ongoing support needs. Studio Creatio, albeit slightly higher in upfront costs, is viewed as providing better ROI due to its extensive feature set and ease of customization, justifying the investment for many businesses.

To learn more, read our detailed Hyland OnBase vs. Studio Creatio Report (Updated: January 2026).

Buyer's Guide

Hyland OnBase vs. Studio Creatio

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

15th

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th)

Studio Creatio

Ranking in Business Process Management (BPM)

24th

Ranking in Low-Code Development Platforms

17th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Rapid Application Development Software (20th), Business Orchestration and Automation Technologies (24th)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.4%, up from 0.3% compared to the previous year. The mindshare of Studio Creatio is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	1.4%
Studio Creatio	1.0%
Other	97.6%

Business Process Management (BPM)

Featured Reviews

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

Read full review

Bhoobalan Palanivelu

Creatio Technical Consultant at a computer software company with 11-50 employees

Customer data has driven better decisions and highlights where workflow automation still needs improvement

The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, developer, or implementation partner has to develop process automation. It is not a drag-and-drop tool to create an application. It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio. It is not an absolute no-code solution. There are some areas with no-code flexibilities, but for specific business use cases or workflows, an understanding of the Studio Creatio ecosystem and .NET technologies is essential.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The solution's most valuable features are integration and flexibility."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"I like the cloud and its integrability."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

More Hyland OnBase pros

"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."

"The tool enables users to work offline through the mobile application."

"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."

"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."

"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."

"The scalability of Studio Creatio is commendable, and I would rate it eight out of 10."

"It is a low-code platform, that is very intuitive."

"The most valuable feature of this solution is its simplicity."

More Studio Creatio pros

Cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The solution’s initial setup is a little difficult."

"The application could potentially be more open-source, allowing integration with more solutions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"Creatio needs to stabilize their marketplace."

"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."

"The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object."

"The mobile version of the solution could be improved. It's hard to customize it."

"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."

"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."

"HRM is an area where Studio Creatio lacks and needs to improve."

"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."

More Studio Creatio cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"The tool's price is high."

"It is fairly competitive."

"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."

"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."

"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."

"There is a license required for this solution."

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."

"The tool is reasonably priced."

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Top Industries

By visitors reading reviews

Government

12%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Financial Services Firm

13%

Comms Service Provider

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

See all answers

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

What is your experience regarding pricing and costs for Studio Creatio?

The tool is reasonably priced.

See all answers

What needs improvement with Studio Creatio?

See all answers

What is your primary use case for Studio Creatio?

For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, serv...

See all answers

Comparisons

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Compared 7% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Hyland OnBase

January 2026

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Buyer's Guide

Studio Creatio

January 2026

Download Studio Creatio product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Studio Creatio is a no-code agentic platform to build applications and AI agents with natural language and visual designers.

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Rangel Logistics Solutions

Buyer's Guide

Hyland OnBase vs. Studio Creatio

January 2026

Free Report: Hyland OnBase vs. Studio Creatio

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