SugarCRM Platform Reviews and Pricing

it_user1143

Network Manager at a tech company with 51-200 employees

Jul 15, 2012

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SugarCRM provides simple navigation and rapid data access for small businesses

Pros and Cons

"Affordable and commercial open source solution is good for organizations with budget constraints."

"Functionality and features are well suited for small business companies only."

What is most valuable?

Sugar CRM includes all the required functionality of a CRM product like lead, account, and opportunity creation. Management and also marketing automation includes campaign management and email marketing. Customer support consists of case management and incident tracking.Interface has been improved as compared to previous versions, with integrated email, marketing, and document sharing.Affordable and commercial open source solution is good for organizations with budget constraints.

What needs improvement?

Functionality and features are well suited for small business companies only.Reporting and forecasting needs improvement.Very limited system administration capabilities.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

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May 18, 2013

Though SugarCRM offers various CRM features, but some of the important features of CRM are available in Professional version only.

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it_user1017

eCommerce Expert at a computer software company with 501-1,000 employees

Jun 29, 2012

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Sugar gives users a complete view of their customers through core sales, marketing and customer support features.

Pros and Cons

"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."

"Pipelines, forecasts, and reporting in general, are not that good in the free version."

Valuable Features:

Pros. •Affordability. This solution can be a great fit for budget conscience organizations capable of investing additional time in their CRM product. •Open source customization. A commercial open source solution capable of on-demand individual control (this may be a major positive or a complete turn off depending upon your tolerance for open source business applications solutions). •Good program. Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort.

Room for Improvement:

Cons: • Open source. While open source acceptance has grown, it is far from commonly accepted among business application champions. Perhaps more important, one of the core tenants of the SaaS value proposition, is to reduce or eliminate the in-house IT resources needed to support business systems - not hire additional programmers in order to go into the software customization business. •Small business (only) solution. •Poor reporting. Pipelines, forecasts, and reporting in general, are not that good in the free version. •Quite limited system administration tools - such as account merges, mass modifications, flexible security models.

Other Advice:

The Sugar platform is highly extensible. The application includes a built-in Module Builder tool to assist developers and users in creating and maintaining custom applications that extend the value of the core platform.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user6579Engineer at a tech services company with 1,001-5,000 employees

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Jun 1, 2013

Nice Review.
SugarCRM proves to be a good solution for managing Sales cycle of business from lead to quote.

Agree with reviewer on few points like
Good Documentation.
Community Support.
Available source code for customization according to the businees needs.
Various features are not included in community version.