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SugarCRM Platform pros and cons

Vendor: SugarCRM

3.5 out of 5

12 reviews
50% willing to recommend

Pros & Cons summary

SugarCRM Platform offers relation capability to connect customers with invoice orders and integrates with Jira for customizable fields, layouts, and dashboards. Despite its low cost and features like sales email campaigns and Active Directory integration, it lacks personalization and comprehensive mobile integration. Users face significant customization issues, prompting consideration of alternatives. Bugs, such as undisplayed comments, require attention to enhance its functionality for tech buyers seeking a versatile CRM solution.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Relation capability allows relaying customers with invoice orders.

SugarCRM Platform has low cost.

Integration with Jira and customization to fit needs.

Exports of graphics, statuses, complaints, and tasks available with Sugar Enterprise.

Flexibility in customizing fields, layouts, and dashboards.

CONS

In the next release, users would like to see personalization of information about customers or specific businesses or opportunities.

More integration on a mobile platform is desired in the next release.

Lack of customization leads to users switching to different solutions.

Currently, it's not possible to include all entities under one instance.

Sugar Enterprise could improve by removing bugs and glitches, such as comments not displaying correctly.

SugarCRM Platform Pros review quotes

reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Aug 20, 2024

It has sales email campaigns, plus integration with Active Directory.

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BN

VP Sales at Zelite Solution

Sep 28, 2023

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

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MS

Michalis Skoutaris

IT support officer at IT flow

May 8, 2022

The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.

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SugarCRM Platform

Free Report: SugarCRM Platform Reviews and More

Learn what your peers think about SugarCRM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

Styliana Araouzou

Senior Operations Analyst at Etoro

Apr 5, 2022

It works well with Jira. You can customize it to fit your needs.

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JJ

Jens Mikael Jensen

Senior IT Architect at IBM

Apr 4, 2022

The performance and stability are fine.

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reviewer1118802

Account Manager, Cybersecurity at a tech services company with 11-50 employees

Jan 27, 2022

The most valuable aspect of this solution is its low cost.

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UT

Ubaldo Taladriz

CEO at EXE

Dec 22, 2021

The most valuable feature is relation capability, which allows us to relay customers with invoice orders.

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Info Sec Consultant at Size 41 Digital

Mar 6, 2020

Saying that, it has a small server footprint and is easy to set up.

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MD

Strategic Human Relations Leader at Michael Deaver Talent Management Coaching & Consulting

Sep 4, 2017

Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data.

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Network Manager at a tech company with 51-200 employees

Jul 15, 2012

Affordable and commercial open source solution is good for organizations with budget constraints.

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Show 1 more reviews (out of 11)

SugarCRM Platform Cons review quotes

reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Aug 20, 2024

I would appreciate it if SugarCRM could support us in on-premise implementation.

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BN

VP Sales at Zelite Solution

Sep 28, 2023

While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use.

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MS

Michalis Skoutaris

IT support officer at IT flow

May 8, 2022

Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.

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SugarCRM Platform

Free Report: SugarCRM Platform Reviews and More

Learn what your peers think about SugarCRM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

893,221 professionals have used our research since 2012.

Styliana Araouzou

Senior Operations Analyst at Etoro

Apr 5, 2022

You cannot include all your entities under one instance at the moment.

Read full review

JJ

Jens Mikael Jensen

Senior IT Architect at IBM

Apr 4, 2022

It lacks customization, and this is the main reason that we are switching to a different solution.

Read full review

reviewer1118802

Account Manager, Cybersecurity at a tech services company with 11-50 employees

Jan 27, 2022

I would like to see more integration on a mobile platform in the next release.

Read full review

UT

Ubaldo Taladriz

CEO at EXE

Dec 22, 2021

In the next release, I would like to see personalization of information about customers or specific businesses or opportunities.

Read full review

Info Sec Consultant at Size 41 Digital

Mar 6, 2020

Putting so many things into SugarCRM became a much-hated task, mainly because of the horrible UI.

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MD

Strategic Human Relations Leader at Michael Deaver Talent Management Coaching & Consulting

Sep 4, 2017

The UX was such that it limited the use of it.

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Network Manager at a tech company with 51-200 employees

Jul 15, 2012

Functionality and features are well suited for small business companies only.

Read full review

Show 1 more reviews (out of 11)

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