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Teodora Naydenova - PeerSpot reviewer
Head of Repair Sector at a tech services company with 201-500 employees
Real User
Jul 20, 2022
A stable solution that only takes a few minutes to set up
Pros and Cons
  • "The solution is very stable. We've never had a problem with it."

    What is our primary use case?

    We use TeamViewer to offer remote help to customers and colleagues. 

    For how long have I used the solution?

    I have been using this solution for about three years.

    What do I think about the stability of the solution?

    The solution is very stable. We've never had a problem with it.

    What do I think about the scalability of the solution?

    Scaling this solution is very easy. There are currently more than 200 users of this solution at my company. 

    Buyer's Guide
    TeamViewer Business
    January 2026
    Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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    How was the initial setup?

    The initial setup is straightforward and only took about five to ten minutes. On a scale of one to five, one being the worst and five being the best, I would give the setup process a five. 

    What other advice do I have?

    I would rate this solution as a ten out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Shaamil Ashraff - PeerSpot reviewer
    Architect - Database Administration at a tech services company with 201-500 employees
    Real User
    Top 5
    Apr 28, 2022
    A secure remote access and remote control computer software that works well during low bandwidth network connectivity
    Pros and Cons
    • "I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
    • "In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

    What is our primary use case?

    I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.

    What is most valuable?

    I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.

    What needs improvement?

    In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously. 

    For how long have I used the solution?

    I have used TeamViewer on and off whenever there is a sudden requirement.

    What do I think about the stability of the solution?

    TeamViewer is a stable solution. 

    How was the initial setup?

    The initial setup is very straightforward. In less than a minute, I'm able to install and connect.

    What about the implementation team?

    I implemented this solution by myself.

    What other advice do I have?

    Clients ask me to connect on TeamViewer, but it's not my preferred tool.

    On a scale from one to ten, I would give TeamViewer an eight.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    TeamViewer Business
    January 2026
    Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
    881,757 professionals have used our research since 2012.
    Associate Engineer - Network & Security at a tech services company with 51-200 employees
    Real User
    Apr 17, 2022
    It's a good solution for remote users
    Pros and Cons
    • "I recommend it as a solution for remote disk users."
    • "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

    What needs improvement?

    I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

    What's my experience with pricing, setup cost, and licensing?

    I am using the free version of TeamViewer

    What other advice do I have?

    I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1798314 - PeerSpot reviewer
    System Engineer at a tech services company with 201-500 employees
    Real User
    Mar 4, 2022
    Overall simple to use, reliable, and fast installation
    Pros and Cons
    • "TeamViewer is a scalable solution."

      What is our primary use case?

      I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

      For how long have I used the solution?

      I have been using TeamViewer for a long time.

      What do I think about the stability of the solution?

      I would recommend the solution to others.

      I have found TeamViewer to be stable.

      What do I think about the scalability of the solution?

      TeamViewer is a scalable solution.

      How are customer service and support?

      I have never used the support.

      How was the initial setup?

      The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

      What about the implementation team?

      I did the implementation myself.

      What's my experience with pricing, setup cost, and licensing?

      The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

      We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

      What other advice do I have?

      I rate TeamViewer a ten out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1118802 - PeerSpot reviewer
      Account Manager, Cybersecurity at a tech services company with 11-50 employees
      MSP
      Feb 2, 2022
      Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
      Pros and Cons
      • "I am satisfied with TeamViewer, and its performance."
      • "I would like to see TeamViewer support multiple platforms."

      What is our primary use case?

      We use TeamViewer for our help desk to manage and troubleshoot remotely.

      What is most valuable?

      I am satisfied with TeamViewer, and its performance.

      What needs improvement?

       I would like to see TeamViewer support multiple platforms.

      For how long have I used the solution?

      We have been working with TeamViewer for approximately eight years.

      What do I think about the stability of the solution?

      TeamViewer is a stable solution.

      What do I think about the scalability of the solution?

      I am not familiar with the scalability of TeamViewer.

      We are a small organization, with 20 employees, and we all use this solution.

      We don't have plans to increase our usage, at this time.

      How are customer service and support?

      I have not contacted technical support.

      How was the initial setup?

      The initial setup is straightforward.

      What about the implementation team?

      We completed the installation ourselves.

      What's my experience with pricing, setup cost, and licensing?

      We are using the free version. We do not pay any licensing fees.

      What other advice do I have?

      I would recommend this solution to others who are interested in using it.

      I would rate TeamViewer a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free TeamViewer Business Report and get advice and tips from experienced pros sharing their opinions.
      Updated: January 2026
      Buyer's Guide
      Download our free TeamViewer Business Report and get advice and tips from experienced pros sharing their opinions.