TeamViewer Business Reviews

One of the functional capabilities for TeamViewer is that it is able to bypass any corporate firewall (using the standard internet port 80, and port 443) that enables us to provide off-site IT service and support when our corporate travelers are out of the office/town, and when they need IT assistance. Whatever location they are in, as long as they have internet access, we are able to provide the necessary IT services and support by connecting remotely to their machines.

Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.

A Linux version would be great as well.

I started off evaluating TeamViewer 7 as a trial solution for the company, in order to resolve issues with the long distance remote IT service and support.

No issues encountered.

No issues encountered.

I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.

I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.

We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.

It's as simple as A-B-C as the full version and host version are very simple to install. Even a non IT person would be able to install it onto a computer through the simple user-interface screen guide.

The implementation was done by an in-house team.

The costs of the licenses are huge. Therefore, for a small size business company with less than 250 users in Asia, the ROI will take a long time to recover.

We projected to purchase the licenses for the IT team to have the full-version while the rest of the users would only have the host version. In the end, we purchased five user licenses for the full version.

No other options were evaluated.

To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.

We use TeamViewer to offer remote help to customers and colleagues. 

I have been using this solution for about three years.

The solution is very stable. We've never had a problem with it.

Scaling this solution is very easy. There are currently more than 200 users of this solution at my company. 

The initial setup is straightforward and only took about five to ten minutes. On a scale of one to five, one being the worst and five being the best, I would give the setup process a five. 

I would rate this solution as a ten out of ten. 

I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.

I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.

In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously. 

I have used TeamViewer on and off whenever there is a sudden requirement.

TeamViewer is a stable solution. 

The initial setup is very straightforward. In less than a minute, I'm able to install and connect.

I implemented this solution by myself.

Clients ask me to connect on TeamViewer, but it's not my preferred tool.

On a scale from one to ten, I would give TeamViewer an eight.

I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

I am using the free version of TeamViewer

I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

I have been using TeamViewer for a long time.

I would recommend the solution to others.

I have found TeamViewer to be stable.

TeamViewer is a scalable solution.

I have never used the support.

The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

I did the implementation myself.

The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

I rate TeamViewer a ten out of ten.

We use TeamViewer for our help desk to manage and troubleshoot remotely.

I am satisfied with TeamViewer, and its performance.

 I would like to see TeamViewer support multiple platforms.

We have been working with TeamViewer for approximately eight years.

TeamViewer is a stable solution.

I am not familiar with the scalability of TeamViewer.

We are a small organization, with 20 employees, and we all use this solution.

We don't have plans to increase our usage, at this time.

I have not contacted technical support.

The initial setup is straightforward.

We completed the installation ourselves.

We are using the free version. We do not pay any licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer a nine out of ten.