| Product | Mindshare (%) |
|---|---|
| Dameware Remote Support | 1.4% |
| Microsoft Intune | 9.2% |
| TeamViewer | 9.0% |
| Other | 80.4% |
Dameware Remote Support offers flexible licensing starting at $295 per user. Users highlight its robust features, ease of use, and responsive customer support. Enterprise buyers appreciate its cost-effectiveness and comprehensive toolset for remote IT management. Users also note its high value compared to competitors.
Dameware Remote Support was previously known as DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support.
| Author info | Rating | Review Summary |
|---|---|---|
| Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees | 4.5 | I've used Dameware since 2009. While it helps with user issues, connecting over VPN is a major drawback, often requiring GoToAssist. I'd recommend GoToAssist for its better features and smoother remote access. |
| Level 2 Help desk Support Analyst at a retailer with 1,001-5,000 employees | After switching from PC Anywhere, I've used DameWare for five years. It's a stable, straightforward remote troubleshooting solution, greatly improving our process with no deployment or stability issues. | |
| SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees | 4.0 | I value its AD group control and remote support for off-network users, despite finding the knowledge base lacking updated information and keyword search poor. Initial central server setup details were also scarce. |
