Users appreciate LogMeIn Pro for its reliability, ease of use, and remote access capabilities. They highlight its file transfer functionality and multi-monitor support. The performance is noted as fast and efficient, while security features provide peace of mind. The setup process is straightforward, making it accessible for various technical skill levels. Customer support is frequently mentioned positively, contributing to a dependable experience. The integration with mobile devices enhances its flexibility and accessibility.
- "Scalability-wise, I rate the solution a ten out of ten."
- "The remote services feature is definitely the most valuable, along with the capability to print remotely."
- "This is a very reliable product and I've never had it crash."
Some users mentioned that LogMeIn Pro lacks responsiveness during remote sessions. It experiences occasional connectivity issues which can disrupt workflow. High costs compared to similar alternatives were noted. Installations can be cumbersome at times. Users reported that updates sometimes introduce new bugs instead of fixing existing problems. Performance issues were pointed out during high-traffic periods. They also expressed concerns about the customer support not being as effective or timely as expected.
- "The high pricing of the product is its only shortcoming that needs improvement."
- "The only issue is that they could have a tier between 10 seats and 50."
- "It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
