TeamViewer Business Reviews

We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

It is very beneficial if you are unable to access a device physically. For example, if you want to troubleshoot a remote end device, or if you want to access any file in it, you can do so from afar. It's great, especially for people who are handling remote devices that have less IT knowledge. We can guide them to install small applications and open up the connectivity to us. We can do our work remotely and assist them as required.

The solution is quite stable. 

The user interface is good.

It's a user-friendly product.

They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. Personally, I didn't feel there are any security issues with it.

I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

I previously used AnyDesk software.

It is a small application that we can install on our computer or laptop.

The initial setup is straightforward. You just download it and with a few clicks, it is installed.

I don't use the commercial version. The version I use is free.

I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

We use TeamViewer mainly to access other employees' computers to install software and to help them with some minor difficulties they have. 

We have employees and offices all around the world, and it's difficult to manage everything from the headquarters, and TeamViewer helps with that.

The most valuable feature of TeamViewer is its ease of use and beneficial remote access.

TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.

In an upcoming release, it would be a benefit to have notifications from the person that you are viewing, such as when they are using the screen or closing an application. Having some response from their side would be helpful.

I have been using TeamViewer for approximately five years.

TeamViewer is a stable solution.

We have approximately 300 users at a few offices using TeamViewer.

I have used the support from TeamViewer.

I would rate the support from TeamViewer a five out of five.

The initial setup is straightforward.

We are using the free version of TeamViewer.

I rate TeamViewer an eight out of ten.

We use TeamViewer for remote technical support.

The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution.

The solution could improve by increasing or removing the time limitation on the use of a session.

I have been using TeamViewer for approximately one year.

TeamViewer has been stable.

The solution is scalable.

We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

We have not faced any issue contacting support.

I have not used other solutions previously.

The installation is straightforward, it took less than one minute to do.

I did the implementation of the solution. Most users can do it themself.

We are not using the solution for commercial use therefore it is free to use.

I would recommend this solution to others.

If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

I rate TeamViewer an eight out of ten.

We use TeamViewer for remote access and it can be used for meetings.

The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use.

I have been using TeamViewer for approximately three years.

TeamViewer is stable and this is why many people use it.

I have not used technical support.

The initial setup for the personal version is easy. I do not have experience with the enterprise version. It most likely will be very easy too. You only need to set it up on your system and there's no need for integration. However, if you have to implement the enterprise version, I think you would need an integrator to be able to complete it.

We did the implementation ourselves.

There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good.

There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions.

The price of the license could be less expensive.

We are not using the full version of the solution. Other companies use it for the management of all the application deployments. If my organization gets larger then we hopefully will have the full version. It is a good tool.

I recommend TeamViewer to a lot of people. Sometimes if I have to do a job for someone and it's remote, I ask the customer if they have TeamViewer or PCAnywhere. If they do not have one of them I ask them to download it and they will use the trial version. I then can help them with the problem they are facing. As time goes on, people will start to realize the fact that they need to make it official for them to earn a lot of revenue from it.

I rate TeamViewer a nine out of ten.

I use TeamViewer for remote support, connecting to PCs, and transferring files.

I've been using this solution for about twenty years.

I don't know of any performance problems with TeamViewer - generally, it's a stable product.

It's easy to scale, but the licensing restricts how many people you can add.

The initial setup was easy, taking one minute at most.

I used QuickSupport to install, which made it an easy process.

TeamViewer is expensive, and you get a limited number of connections for your money. We've now switched to AnyDesk, which is free, because the price of TeamViewer was too high.

I would rate this solution as nine out of ten - it would be a ten if it were less expensive.

I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.

TeamViewer is a step ahead of solutions like, for example, AnyDesk. With AnyDesk, when you connect, if you didn't configure it to connect with your own password, you actually have to wait for somebody to accept your connection. With TeamViewer, you don't have to do that. As long as you've got your user ID as well as password, then you can just connect any time.

One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

I started using TeamViewer in 2014, so I have been using it for almost seven years.

TeamViewer is a very good product to use. The cost is not that high and there is a free version you can test out. If you are still new in the business, then you can use the free version indefinitely. If you are happy with it, then obviously you can update.

I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

The initial setup was simple for me because I am used to configuring much more complicated stuff. But, even someone who is not in IT can still use it.

I deployed the solution myself in less than 30 minutes. However, how difficult a deployment is depends on how many PCs it has to be installed on. Obviously if it's 10, then it's going to take longer, but if it's one PC, then it can be done in less than 15 minutes.

It does require some maintenance when it comes to updates and making sure all your machines are running the same version. 

I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. 

You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.

The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.

I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field.

It is a subscription, so we have the latest version.

The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones.

Its pricing can be improved. It would be nice if it is cheaper.

I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers.

There is a limitation on the number of participants you can have in a meeting. That's the only reason I use Zoom in addition to this.

I have been using it for a year. I use it every day.

It is stable.

There is a limit on the number of people who can attend a meeting. Currently, I use Zoom for our pre-construction meetings because I can have up to 25 people. I would like to use TeamViewer, but I can't have everybody participate at the same time. Zoom allows me to have more people.

I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they phased Blizz out to something else, there was an issue in transferring or going from one subscription to another, but we got through it.

Before TeamViewer, they had Blizz. I was using Blizz.

It was pretty easy.

It would be nice if it is cheaper.

My advice would be to have a deep pocket. Other than that, it is a great product.

I would rate TeamViewer a 10 out of 10.

The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy.  Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.

I have used it as a troubleshooting measure with remote people. With a quick glance at TeamViewer, we can say, "Hey, your machine is not reporting as being online or available. Therefore, check your Internet connection. Make sure you are connected to WiFi or Ethernet." Probably nine times out of ten, that's instantly what it is. We can instantly tell if computers are online or offline, then help in the troubleshooting process. We have set it up in such a way that IT will be on the call prior to the connection and that the person on the other end has to accept the connection. We want people to scrutinize and make sure that, "Okay, do I know this person? Why are they connecting?" and, they have to approve it. This is so they can recognize and be familiar with who we are . Also, the background changes to black, so they know when we are on their PC. Furthermore, we utilize two-factor authentication and other features for stricter security on the management side of TeamViewer.

We have some people who are on the road. TeamViewer is very convenient for us if they have problems. We are able to hop on their computer and help resolve those problems remotely. In those situations, it's good to get in there and be able to push files directly to the machine and work remotely that way. 

As far as searching, using the console installed on your computer and seeing the list of all your computers, we break them down by department. Therefore, we categorize each computer by department so we can do a search and pull up the name of the computer along with the username and user’s phone extension. It streamlines the connection and remote support to somebody. 

Occasionally, we have used the meeting and presentation capabilities from a support perspective. For instance, if we have a client that we work with and one of our end users is having difficulty with their software, then I would set up a presentation on my computer. I could also simultaneously TeamViewer into our staff computer, which I could then show through presentation and the remote connection to our client. They can see what's going on and how things are happening. It also gives them the ability to switch control over to them. We didn't want something large running in the background all the time. The fact that it has a relatively small footprint was attractive to us.

We don't really use the chat feature. Some of the additional features, like the meeting stuff, is making it too cluttered. Also, we don't need TeamViewer to be a competitor to our video conferencing service, although that basic service might be nice for people who don't want to go through the extra expense. We are basically satisfied with TeamViewer for doing remote support.

We use InvGate, which is a help desk and asset management tool that we are currently using. They announced about six to seven months ago that they will be integrating TeamViewer into their help desk system. We haven't heard any recent developments yet, but we know that is on their horizon.

We have been using them for about eight years. We originally worked with them directly out of Germany. Later on, they got a Florida presence, and we started working through their onshore office.

It is pretty stable for the most part. On rare occasions where the remote machine that we're trying to connect to is not responding, the simple fix is to terminate the process, kick off a new one, and everything is good to go. It's really low maintenance. Once deployed, it's almost a set and forget type thing. 

There are only four IT staff in our organization who need TeamViewer seats. That's why it's pretty cost-effective for us.

Each of my IT staff has that ability to hop on and do things at any time. We can assist not only from our machine, but from our iPad. If I needed to hop on somebody else's computer, I can do support from my PC, iPad, or even my smartphone. It's very portable as to how I can work. I like the fact that I can do support on different platforms.

With the small IT group that I have, I do want to be able to quickly support our entire organization without having to run my staff to death.

Their support has always been good. Over the years, there have been things where I had a question come up or deployments. Their support has been spot on. With TeamViewer, we don't get the lag time with responses from their support. They have support in our time zone. Their sales office is in Florida now. For two years, the support has had pretty good turnaround times. They're very friendly, supportive, and responsive. They do a great job.

At a previous place that a colleague worked, they used Dameware. This was their remote solution, but it required a local network connection. So, if they were remote users, they had to connect to the VPN before actually remote connecting to their machine. So, switching to TeamViewer from Dameware was a big change for him because it didn't require VPN. Eventually, someone turned us (my current company) onto TeamViewer. We have been pleased with them ever since.

We did the installation through Group Policy. Initially, we looked at doing QuickSupport capability, but now with the new way of doing it, it's so much better. QuickSupport was quick and pretty streamlined. At the same time, it required the end user to first initialize, know about the QuickSupport link, provide a password, and provide the session ID, which is a bit more cumbersome to use than being integrated through the cloud and our management portal. Now, we can just add their computers as they are connected and all the user needs to do is hit "Accept" to share their screen. They don't have to search on their desktop for an icon or open anything. The prep work and testing probably took the longest. Once it was streamlined out and deployed through Group Policies, the deployment was quick. 

Recently, TeamViewer started supporting iOS devices. We do have corporate iPads and probably need to install TeamViewer on them. That is something on our to-do list, but have not done it yet.

We did some rough ROI estimates years ago. The solution has proven itself. We would not want to do the job without it. When I first started the organization, I had to drive out for an hour to a remote office and do some support. It was very time-consuming. You just wasted time doing that kind of stuff. Now, you can just connect and help them. They are happier because you can give them quick turnaround resolution. They don't have to wait for you to schedule time to come out there. So, it's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down on unnecessary travel time, even between floors.

We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.

We have looked at several other options in the past (e.g., VNC, Webex, and GoToMeeting) before taking on TeamViewer. A lot of them were just way too expensive. We are a small nonprofit organization, so pricey was not something we could look at. The fact that TeamViewer was cost-effective was a big sell for us. The fact that it supports many platforms was also attractive.

Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the culture a little. Once you have the hang of it, you realize how much more quickly and effective you are in providing support than the way you used to do it. Breaking old habits to become more effective was something that many of us had to learn in the very beginning because we were not used to being remote. Now, it's still personal, but in a different way. 

Set up your platforms where you have it all deployed completely, so people know that it's there and accessible. Give them a heads up that you have the capability. Sell it as a benefit: This is the way we can help you quickly, no matter where you are at. Then, they will realize that they are the winners. Sometimes, you may have to assure them that you are not there to spy on them. Sometimes, people think that if you get on their computers, you're poking at their personal stuff, which isn’t the case. Finally, we train our folks that they need to realize that they should be protective of who can get on their computer. They are in control of their device, but when they need our help, we can be there. They just have to click "Accept" to let us in. Their screen going dark is an indicator/flag to them for when we were on and when we're not. People just want to have that extra edge of privacy, which is important as well.