TeamViewer Business Reviews

I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.

The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open.

The tool is constantly improving the software, and it does what it needs to in my environment.

The product's expensive nature is an area of concern where improvements are required.

I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support.

I have never contacted the technical support for the solution.

I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer.

The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine.

I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application.

For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month.

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.

I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer.

The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy.

I have not dealt with AI in the tool.

I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use.

I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow.

I rate the tool a ten out of ten.

The product allows easy access to any system in case of any issues.

We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows.

The product's stability depends on the network's stability in our environment.

We have 2,000 to 3,000 TeamViewer users in our organization.

The initial setup process is straightforward. It takes a minute to complete.

It is a good product. I recommend TeamViewer to others and rate it a nine out of ten.

Screen sharing and taking control of the remote computer environment to fix things were the basic use cases.

At the time when I used TeamViewer, it was considered a reference. It was a freemium version. So, getting started with it was easy, with a very straightforward usage, in my opinion. I also felt that the product had good security features, giving me a sense of security.

There are indeed more modern and user-friendly UI designs available in the market, which may overshadow TeamViewer's UI. This could be attributed to the fact that TeamViewer has been around for a while and sticking to its legacy interface. When you're a well-established product, it becomes more challenging to adopt new UI trends and make significant changes.

It's already been ten years of using TeamViewer intermittently.

There were not any bugs or issues. So, I would rate the stability an eight out of ten. 

It is a scalable solution. It is a solution for enterprise businesses where scalability is key for enterprises. 

The tech support was very straightforward, providing real-time chats or assistance.

Positive

I used the free version of TeamViewer. 

I would recommend you try TeamViewer; it is one of the leading solutions in this space. Overall, I would rate the solution a seven out of ten, maybe because it's not a new player in the field, in terms of usability or user interface, there are more modern and user-friendly options available in the market. TeamViewer has a legacy and may not be using the latest UI trends. 

It's a remote access solution. We use it for conferences, meetings, and communication. 

It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera.

The performance is good. 

It's got a lot of resources for users. 

The product is easy to install. 

We've found the scalability to be good.

The performance could always be better. 

I've been using the solution for three years now. It's been a while. 

The performance and stability are good. There are no bugs or glitches and it doesn't crash or freeze. 

It's a scalable product. We haven't had any issues with this aspect of the solution as well. 

We have 6,000 people using the solution right now. We do have plans to increase usage. 

We've used technical support. We've been quite happy with their capabilities. 

We did not previously use a different solution. 

The installation process is simple and straightforward. it's not overly complex or difficult. 

I'm not sure if we used a consultant or integrator or not. 

I can't speak to the exact cost of the product. I'm not sure how the licensing process works. 

I'd recommend the solution to other users and companies. 

I would rate the product seven out of ten. 

In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer.

The solution enhanced our productivity and has smooth remote accessibility.

The solution is user-friendly and very flexible. 

The solution works well and meets my expectations in terms of usage. 

It's very easy to set up. 

The solution has a free service tier. 

The product isn't missing any features and doesn't really have any downside. 

I'd like to see some specific version of the desktop or laptop. If there are no such limitations, it will be better so that more devices can be used. We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility. 

I started using the solution two years ago. 

The solution is stable and reliable. there aren't any bugs or glitches. It doesn't crash or freeze. It has good performance. 

It has the potential to add the users so it is quite scalable.

I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate. 

I've also used Microsoft Teams. 

The solution is very straightforward and simple to set up. It was not a complex process at all. 

It took about 15 minutes to deploy. It is very fast. 

I used the free version of the product. I did not need to pay any licensing fee. 

I'd advise those considering TeamView to follow the instruction manual, and you'll be fine.  

I'd rate the solution nine out of ten. 

We primarily use the solution for remote access for foreign Windows devices.

The real-time access has been excellent. 

It's easy to initially set up.

The product is very stable. Its performance is good. 

It is a scalable product.

The solution can be customized. 

It would be very helpful if they could provide a manual for the installation process and describe more of their features. They don't seem to provide that right now. 

We've been using the solution for less than a year. It's been around eight months. 

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. It has been reliable. Of the few times I've used it, I didn't have any issues. 

The solution is scalable. It supports many devices. 

There might be 120 users of the solution at this point. 

I haven't dealt with support very often. They have a contact page to reach them if you need assistance.

Positive

We use the solution once in a while. It's not something I use on a daily because we have other tools like Zoom or like Google Meet.

We don't really use any other remote access products.

The implementation process is simple. It's not overly complex or difficult. 

It was basically just downloading the solution. It doesn't take very long. 

I don't have any visibility of the cost of the solution. It's not an aspect I deal with directly.

TeamViewer is a good system for organizations in general - depending on their customer needs. Users, however, can customize it to what works best for them.

I'd rate the solution eight out of ten. 

We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something.

We are in Istanbul and Istanbul is a very big city. I save time since I no longer have to go to the client's office and edit items by myself. We can do it remotely via TeamViewer to save time.

The quality of the call and the quality of the sharing have been excellent. 

I love that I can control the other user's computer to find what I need or to assist them.

The deployment is simple. 

It is scalable. 

The performance is good. 

There is nothing that really needs improvement. 

I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult. It's a little glitch. 

I've used the solution for five or six years now. It's been a while. 

I have noticed some little glitches. That said, for the most part, it is stable. The performance is good. 

Also, sometimes it won't run smoothly the first time, however, the second time it will. 

The solution can scale well. 

We are a team of 11, however, only four to five of us use the solution. It's used occasionally, not extensively. 

I've never been in touch with technical support. 

We also use Microsoft Teams and Zoom, however, we use these for different purposes. 

We also use AnyDesk. I find TeamViewer easier and more user-friendly. The features are mostly the same on both. 

In general, we mostly work with Zoom, unless we have to control the client's computer. 

The solution is very simple to implement. In ten minutes I can have everything up and running. 

In terms of ease of setup, I would rate it four out of five. 

I handled the initial setup by myself. 

I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons. 

We are customers and end-users.

I'm not sure which version of the solution we're using.

I would recommend the solution to others to use. I'd rate it nine out of ten. 

We primarily use the solution for remote access. We have been using TeamViewer for gaining access to the other systems.

TeamViewer can be used for gaining access to another system. By having the remote ID of their system we can completely access their system from TeamViewer. Mostly we have been using it for that purpose only.

It is very easy to check other solutions. 

It's very easy to learn how to use it, including the process and everything about it.

The solution is scalable. 

It's a straightforward setup.

The product can sometimes crash. The stability could be better.

Technical support could be improved.

I've been using the solution for a year or two.

The solution is mostly stable, although it sometimes crashes. 

I'd rate the scalability at a seven out of ten. Sometimes I have faced issues with adapting, to gaining a new acquisition. I haven't been using the latest version, so it might be improved. Also, it is now cloud-based. It may have grown in scalability.

We have 20 to 25 users on the solution. 

We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried contacting the technical support, however, on the first attempt, I didn't get any response so I had to call and call them again. They said that there have been some errors going on with their server and they were affected at that time. They have increased rates. For most users, it means, hopefully, that they have to get more technical support. Their support team might also be increased.

We have some people who are using AnyDesk. Most of the people in our company are using this. It's likely 100 to 150 people. TeamViewer gave us issues, which is why we switched to AnyDesk.

The product is really straightforward and completely easy to implement.

It took roughly two months to set up and deploy.

We have 14 engineers, however, we only need maybe three for deployment and maintenance. 

We were able to handle the initial setup ourselves. 

I am using the free version only. I've never had to buy their license.

I haven't updated it to the latest version.

Without having tried the latest version, I wouldn't recommend their solution completely. However, it is good. If on the current version it is still good to use, then I would recommend it completely to the others. I'd rate the solution eight out of ten.