I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.
ITFlow
High performance, fast initial setup, and reliable
Pros and Cons
- "The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
- "I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
What is our primary use case?
What is most valuable?
The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping.
What needs improvement?
I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.
For how long have I used the solution?
I have been using TeamViewer within the past 12 months.
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TeamViewer Business
January 2026
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What do I think about the stability of the solution?
TeamViewer is a stable solution.
What do I think about the scalability of the solution?
TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.
How are customer service and support?
I have not needed to use the support from TeamViewer.
How was the initial setup?
The initial setup of TeamViewer is very easy and it takes approximately one minute to complete.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of TeamViewer. There is a subscription fee to use the premium features.
What other advice do I have?
I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate.
I rate TeamViewer an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
GM Technical Management at a comms service provider with 501-1,000 employees
Easy to use and reliable
Pros and Cons
- "The most valuable feature of TeamViewer is its ease of use."
- "TeamViewer could improve by having support for other operating systems, such as Linux."
What is our primary use case?
We use TeamViewer to do remote troubleshooting with our technology provider.
What is most valuable?
The most valuable feature of TeamViewer is its ease of use.
What needs improvement?
TeamViewer could improve by having support for other operating systems, such as Linux.
For how long have I used the solution?
I have been using TeamViewer for approximately two years.
What do I think about the stability of the solution?
TeamViewer is quite stable. We don't have any issues with it.
What do I think about the scalability of the solution?
We have only used TeamViewer for approximately three or four users maximum for logging in at the same session. We have not tested the scalability.
We have approximately 20 users using TeamViewer. We do not have plans to increase usage.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
I use Anydesk and TeamViewer in parallel. Some people use one and some the other.
What's my experience with pricing, setup cost, and licensing?
We use the free version of TeamViewer.
What other advice do I have?
I would recommend this solution to others.
I rate TeamViewer a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TeamViewer Business
January 2026
Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees
Useful remote access, excellent technical support, and reliable
Pros and Cons
- "The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
- "We have a consultant that helps us do the virtual aspects of TeamViewer."
What is our primary use case?
We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.
What is most valuable?
The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.
For how long have I used the solution?
I have been using TeamViewer for approximately two years.
What do I think about the stability of the solution?
TeamViewer is stable.
What do I think about the scalability of the solution?
We have not had any problems with the scalability of TeamViewer.
We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.
How are customer service and support?
The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.
How was the initial setup?
The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.
What about the implementation team?
We have a consultant that helps us do the virtual aspects of TeamViewer.
What other advice do I have?
I rate TeamViewer a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director with 51-200 employees
Simple implementation, free version available, and effective monitoring
Pros and Cons
- "The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
What is our primary use case?
We use TeamViewer for remote access and it can be used for meetings.
What is most valuable?
The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use.
For how long have I used the solution?
I have been using TeamViewer for approximately three years.
What do I think about the stability of the solution?
TeamViewer is stable and this is why many people use it.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The initial setup for the personal version is easy. I do not have experience with the enterprise version. It most likely will be very easy too. You only need to set it up on your system and there's no need for integration. However, if you have to implement the enterprise version, I think you would need an integrator to be able to complete it.
What about the implementation team?
We did the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good.
There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions.
The price of the license could be less expensive.
What other advice do I have?
We are not using the full version of the solution. Other companies use it for the management of all the application deployments. If my organization gets larger then we hopefully will have the full version. It is a good tool.
I recommend TeamViewer to a lot of people. Sometimes if I have to do a job for someone and it's remote, I ask the customer if they have TeamViewer or PCAnywhere. If they do not have one of them I ask them to download it and they will use the trial version. I then can help them with the problem they are facing. As time goes on, people will start to realize the fact that they need to make it official for them to earn a lot of revenue from it.
I rate TeamViewer a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Network Engineer at a maritime company with 201-500 employees
Fast and easy to manipulate
Pros and Cons
- "TeamViewer is fast and easy to manipulate."
- "TeamViewer could be more secure."
What is our primary use case?
TeamViewer is used for remote intervention by IT. We have five engineers that are using the solution.
What is most valuable?
TeamViewer is fast and easy to manipulate.
What needs improvement?
TeamViewer could be more secure.
For how long have I used the solution?
I have been using Remote Access TeamViewer for four years.
What do I think about the stability of the solution?
TeamViewer is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
We use both TeamViewer and AnyDesk. I prefer TeamViewer because it is fast and easy to manipulate.
What other advice do I have?
I would rate this solution a 6 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a government with 1,001-5,000 employees
Quick installation, reliable, and free version available
Pros and Cons
- "I have been satisfied with TeamViewer overall."
- "The solution could have better scalability."
What is our primary use case?
We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.
I use TeamViewer for personal and business use.
What is most valuable?
I have been satisfied with TeamViewer overall.
For how long have I used the solution?
I have been using TeamViewer for approximately five years.
What do I think about the stability of the solution?
TeamViewer is stable.
What do I think about the scalability of the solution?
The solution could have better scalability.
We have six people in my organization that use TeamViewer.
How are customer service and support?
I have not contacted technical support.
How was the initial setup?
The installation is very easy and it takes a minute.
What's my experience with pricing, setup cost, and licensing?
The version of the solution we are using is free.
What other advice do I have?
I would recommend this solution to others.
I rate TeamViewer a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a tech services company with 11-50 employees
Easy to use, scalable, and responsive technical support
Pros and Cons
- "The most important feature of TeamViewer is its ease of use."
- "The installation and the update agent could improve."
What is our primary use case?
I mainly use TeamViewer for support.
How has it helped my organization?
I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.
What is most valuable?
The most important feature of TeamViewer is its ease of use.
What needs improvement?
The installation and the update agent could improve.
For how long have I used the solution?
I have been using TeamViewer for approximately five out of ten.
What do I think about the stability of the solution?
TeamViewer has been stable in my usage.
What do I think about the scalability of the solution?
I have found TeamViewer to be scalable.
I have approximately three users that use this solution in my organization. We do not have plans to increase usage.
How are customer service and support?
When we needed some support, we receive a very quick response.
Which solution did I use previously and why did I switch?
We previously used LogMeIn. We switched to TeamViewer because of costs.
How was the initial setup?
The installation is fine but with some versions, it can be complex. The whole implementation takes 50 minutes.
What about the implementation team?
We have two people that do the support and maintenance of this solution.
What was our ROI?
We have evaluated the ROI when we started with this remote assistance solution but I don't have exactly the ROI or value.
What's my experience with pricing, setup cost, and licensing?
TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.
What other advice do I have?
I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.
I rate TeamViewer an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a tech services company with 1,001-5,000 employees
User friendly, security options available, and good performance during remote sessions
Pros and Cons
- "I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
- "There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
What is our primary use case?
We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.
What is most valuable?
I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.
What needs improvement?
There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The solution is very stable and there is not a lot of delay in performance during a remote session.
What do I think about the scalability of the solution?
We have approximately 20 people using this solution in my organization.
Which solution did I use previously and why did I switch?
I have previously used Microsoft Windows built-in remote desktop.
How was the initial setup?
The installation is very easy.
What's my experience with pricing, setup cost, and licensing?
There is a free and paid version of this solution. I am currently using the free version.
What other advice do I have?
I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.
I rate TeamViewer a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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sharing their opinions.
Updated: January 2026
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