TeamViewer Remote Management Reviews

I work for a system integrator, dealing with multiple clients. TeamViewer allows us to remotely access their desktops to address configuration or device-related issues.

We also use it for hosting meetings and offering technical support, guiding clients through different configuration procedures.

The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom.

I've noticed that certain applications tend to experience frequent lag during screen sharing, especially terminal-related ones.

Additionally, there are instances where visibility becomes blurred.

In future releases, there should be a deployment feature available. If I need to deploy it remotely, I have to manually guide the person through the setup, which can be problematic as not all customers are tech-savvy.

I have been using this solution for two years. 

We don't use it extensively in our day-to-day operations. It's mainly employed for resolving issues, usually in short phone calls of around 20 to 30 minutes.

It is a scalable solution. Within my team, we are 20 to 30 but for the broader organization I support, it's more extensive.

I have contacted customer service and support a couple of times, but it was not good.

The support personnel seem to change with each call – sometimes it's someone from India, other times from Canada, and so on. You end up having to explain your case anew each time you call.

The initial setup does take some time, which can be inconvenient. It generally requires around an hour for the setup to be completed.

I am capable of managing the setup myself. We have a team of around four or five individuals handling the solution. 

We've seen an ROI. 

In comparison to other products, like those from Google, it is more costly.

We use the standard edition licensing fees.

I have used other open source tools in the same space.

Overall, I would rate the solution a six out of ten.

I would suggest that they initially go through the technical installation process themselves. It's important to understand all aspects thoroughly before connecting with clients to explain the configuration complexities.

We use the product to connect to our agents’ PCs. Sometimes if the agents face any issues, our support team would connect to the agents’ PCs and try to resolve it. The product helps us understand the problem faced by the agents.

The product is very stable. We use it in places where the internet connectivity is not stable. The product is quite simple.

The solution is a little expensive. It could be made more cost-effective.

I have been using the solution for more than five years. I am using the latest version of the solution.

I rate the tool’s stability a ten out of ten.

The scalability of the tool is good enough. We don’t face any issues. We have multiple connections, but we do not face any issues. One support person can connect with two to three PCs simultaneously without any issues. We use the solution extensively in our organization.

We were using AnyDesk. It is lighter than TeamViewer. If someone does not have strong internet connectivity, then AnyDesk would be a better option. We chose TeamViewer because AnyDesk gets disconnected suddenly.

The initial setup is straightforward. We can download an EXE file and start using it.

We deployed the solution in-house. The deployment process was quite simple. We understood what needed to be done from TeamViewer’s website. We need only one desktop support person or an operations person to deploy the solution. We do not require technical people to deploy it.

We pay a yearly licensing fee. For the stability it provides, the solution is worth the cost. There are no additional costs associated with the solution.

If we need to connect to somebody's PC to provide support and stay connected for a very long time, TeamViewer is more stable than other tools. Overall, I rate the product a ten out of ten.

In my company, the use case for TeamViewer Remote Management is for remote support only.

In some cases, TeamViewer Remote Management has improved the organization I belong to, especially for servers that have incompatibility with remote applications because my team uses TeamViewer Remote Management on incompatible servers.

What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that.

The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution.

The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility.

The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement.

I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has.

TeamViewer Remote Management has been in my company for five years, but I don't use it all the time.

TeamViewer Remote Management is good, stability-wise.

Scalability-wise, TeamViewer Remote Management isn't that good.

I've never contacted the support team for TeamViewer Remote Management.

The initial setup for TeamViewer Remote Management was easy. It's just a matter of downloading, so it was quick to deploy.

End users can install TeamViewer Remote Management, so it doesn't require a consultant or assistance from the TeamViewer team to implement successfully.

My company uses the free version of TeamViewer Remote Management.

Apart from TeamViewer Remote Management, we're using the free version of Zendesk. We're also using Itarian, which has more features than TeamViewer Remote Management. Itarian is a good solution with basic features also found in TeamViewer Remote Management. I also heard from Itarian that it has a built-in program for remoting. It would be good if TeamViewer Remote Management also had that built-in remoting program.

I'm using TeamViewer Remote Management, but not as much as other solutions, though some people prefer to use it more within my company.

I'm using the latest version of TeamViewer Remote Management.

Only a few people work on TeamViewer Remote Management within the company, particularly ten people. The solution isn't used that much.

I can easily do deployment and maintenance for TeamViewer Remote Management from the dashboard.

My company doesn't have plans to increase the usage of TeamViewer Remote Management and is now using a different application for remote support more often versus TeamViewer Remote Management. My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company.

I advise anyone looking into using TeamViewer Remote Management to install the latest version to get good support. I don't see any issue regarding the remote support feature of TeamViewer Remote Management. It's just that the solution only has a few features, so it's lacking, feature-wise.

Overall, I'm rating TeamViewer Remote Management a seven out of ten. For remote support, it's an eight, but because it's still lacking feature-wise, I'm giving it a seven.

My company is a customer of TeamViewer Remote Management.

We use TeamViewer Remote Management for remote access. 

If you have a problem with your computer, you can use remote access to resolve it. These are the circumstances, that we use TeamViewer Remote Management.

We get very little, which is used by our internal teams, our IT teams. We don't use it for anything else. It's only office workers.

The most valuable feature of this solution is Remote Access. 

You can take control of the computer, walk through the process, resolve any issues, and let the other person know how you have fixed the problem.

It is secure.

I am not sure how much more user-friendly it can be as it is a small application.

Antivirus is included, and it is set up with a firewall.

I feel that it is a secure application to work with any platform.

I would like to see better pricing, more customization, and increased automation.

I have been working with TeamViewer Remote Management from the time that I joined the company. It has been two years.

We are working with the latest version. Everything has been updated to the latest version.

TeamViewer Remote Management is a stable solution.

TeamViewer Remote Management is a scalable product.

Technical support is available. They work remotely.

I have used Microsoft Office.

TFS was present. I have used it. It was installed on the server to be used by everyone throughout the company.

Depending on how much time I spend in the organization. I have been working with TFS for approximately 10 years.

TFS can be deployed both on the Cloud and on-premises.

I am working in HR, not in the IT department.

We work with a company's proprietary CRM.

The initial setup is straightforward.

I am not sure how long the deployment took, as it was all pre-installed when I arrived.

It is a licensed product.

Because it is a licensed product, companies can decide whether you are marketing or selling it.

I would recommend this solution to others who are interested in using it.

I am happy with the product, I would rate TeamViewer Remote Management an eight out of ten.

The remote access is most valuable.

It could be more secure.

We have been using this solution for 20 years.

It is a stable solution.

Scalability does not apply to this solution. The whole technical team uses TeamViewer Remote Management which comprises one manager, one assistant, and staff.

I rate the technical support a ten out of ten.

The initial setup is quick and takes about two seconds.

I rate this solution a ten out of ten. It's a very small program that is used for minimal issues. It has been doing its job for 20 years without a problem.

I use this solution for remote server installations and troubleshooting. I run it on our side, and the customer runs it on their side and gives us the ID and password. Then I log on, and I'm on the server that I need to set up or the machine that I need to troubleshoot.

TeamViewer is okay, but there are some challenges with compatibility. You can get the free commercial edition or the enterprise license edition and it sort of limits you between levels of operating systems. For example, if you're using it on a server from Windows 10, the solution will start complaining if on the one end you're using a commercial edition and the other end you're using the enterprise license. That is kind of irritating and it puts analysts off from using it.

I'm located in Cape Town and say I have a customer in Ethiopia and I need to use TeamViewer to do troubleshooting. The customer starts up their TeamViewer in Ethiopia, I start up my TeamViewer, and I can see the servers, fix them, or go into their database.

Now, imagine they have the free edition of TeamViewer and I have the commercial edition. If the product were scalable, I would be able to grow and change the license and things would keep on working. However, as it is right now, the solution won't work and it's going to disconnect me every five or ten minutes because we do not have the same type of license.

With AnyDesk, you don't have those compatibility problems. It just works smoother, and there's less interruptions and disconnections. When the customer is happy to use AnyDesk, I use AnyDesk. We cover about 20+ countries across the African continent and islands in the Indian Ocean, and the majority of them prefer AnyDesk. Some of them don't know about it at first, but once we tell them about it they try it and dump TeamViewer from there and just continue using AnyDesk.

I have used this solution for more than ten years.

I don't think the scalability is that great. With scalability, you have to consider compatibility. You can download the free version of TeamViewer and use it, but if the other person that you're connecting to is using a commercial license, then it becomes very disruptive. That makes scalability null and void because you cannot have scalability without compatibility. Since the compatibility is not great, you cannot rate the scalability in any fair form. 

I would say approximately five to ten people in our company use this solution.

The solution is easy to set up. 

You don't need a consultant for this solution. It can be deployed in literally a few seconds. 

There's a free version of TeamViewer and a commercial version. 

I prefer to use AnyDesk. I actually uninstalled TeamViewer. I only install it again if a customer only accepts TeamViewer and doesn't want to use AnyDesk, but most customers are more and more open to AnyDesk, which I think works smoother. We're using AnyDesk more than TeamViewer.

I would not recommend this solution to people who are considering it. I would rate it as a five out of ten.

We use TeamViewer Remote Management to troubleshoot any technical issues our team encounters remotely.

The product helps us efficiently fix technical issues and maintain system downtime. We can manage all the operations remotely.

There could be stable connectivity for the product’s current technology. The application gets disconnected sometimes. It needs to be flexible to utilize the high bandwidth.

The product’s stability could be better.

It is a scalable platform.

The initial setup process is simple. It takes two minutes to complete. The deployment involves downloading the software, following the essential steps, and installing it.

The product can be implemented in-house.

I rate TeamViewer Remote Management a six out of ten.

In my company, we use TeamViewer Remote Management to provide assistance to our company's clients when they open tickets before contacting us for help. We then use TeamViewer Remote Management to connect with our clients.

The most valuable feature of the solution stems from the fact that our company's clients know the product. The product also allows our company to connect with our clients easily.

VPN connection is an area with shortcomings that need improvement in the solution.

I have been using TeamViewer Remote Management for five years. I use the solution's latest version.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution.

There are around 200 users of the solution in my company.

My company does not have plans to increase the usage of the solution.

Two people are required in my company for the deployment and maintenance of the solution.

My company doesn't need any technical support because we provide technical support to our customers.

LogMeIn was a solution used in my company previously.

The price difference between TeamViewer Remote Management and LogMeIn was why my company chose TeamViewer Remote Management. LogMeIn was expensive compared to TeamViewer Remote Management.

The initial setup of TeamViewer Remote Management was very simple.

The product's deployment phase gets completed in a minute.

I publish a URL on my website, and my customer links with the aforementioned website for the completion of the deployment process.

The product's installation phase was carried out in-house.

Cost-wise, the product is not cheap. It is an expensive product. My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product.

I recommend the solution to those planning to use it.

I rate the overall solution a nine out of ten.