ConnectWise RMM vs TeamViewer Remote Management comparison

ConnectWise and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #6 with an average rating of 7.5, while TeamViewer is ranked #9 with an average rating of 9.0. ConnectWise holds a 7.6% mindshare in RMM, compared to TeamViewer’s 2.4% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

ConnectWise RMM

Read 6 ConnectWise RMM reviews

1,617 Views
1,019 Comparison Views

100% willing to recommend

TeamViewer Remote Management

Read 34 TeamViewer Remote Management reviews

694 Views
694 Comparison Views

87% willing to recommend

ConnectWise RMM

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise RMM and TeamViewer Remote Management are competing products in the field of remote monitoring and management. ConnectWise RMM appears favorable in pricing and support, while TeamViewer Remote Management justifies its higher price with advanced features.

Features: ConnectWise RMM offers automation capabilities, comprehensive monitoring, and integrated ticketing. TeamViewer Remote Management provides real-time remote access, cross-platform compatibility, and robust remote desktop access.

Room for Improvement: ConnectWise RMM could enhance its real-time remote access and cross-platform capabilities. TeamViewer Remote Management may benefit from improved integration with existing systems, broader support channels, and enhanced automation features.

Ease of Deployment and Customer Service: ConnectWise RMM provides a seamless deployment experience with diverse integration options and extensive support channels. TeamViewer Remote Management offers straightforward setup but might require additional configuration for advanced features. ConnectWise has an advantage with a better support framework.

Pricing and ROI: ConnectWise RMM generally offers a cost-effective setup with a focus on integration and automation, leading to faster ROI. TeamViewer Remote Management has a higher initial cost, emphasizing premium features and real-time capabilities that justify the expense for businesses needing advanced remote access.

To learn more, read our detailed ConnectWise RMM vs. TeamViewer Remote Management Report (Updated: December 2025).

Buyer's Guide

ConnectWise RMM vs. TeamViewer Remote Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise RMM

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

8.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), Server Monitoring (22nd), IT Infrastructure Monitoring (48th), Cloud Monitoring Software (38th), IT Alerting and Incident Management (15th), Patch Management (23rd), Unified Endpoint Management (UEM) (19th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise RMM is 7.6%, up from 6.0% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
ConnectWise RMM	7.6%
TeamViewer Remote Management	2.4%
Other	90.0%

Remote Monitoring and Management (RMM)

Featured Reviews

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The most valuable feature is the patching solution."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"It enables us to respond to issues quickly and efficiently."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The product is secure."

"We use the product to communicate."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

"Transferring files and viewing data work well with TeamViewer Remote Management."

"The initial setup of TeamViewer Remote Management is very simple."

"The product is very stable."

"It's easy to use and maintain."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

More TeamViewer Remote Management pros

Cons

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The solution could improve by offering better overall management and dashboards."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"The connectivity could improve."

"The main issue with the solution is the stability problem arising from network issues."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"It could be more secure."

"There could be stable connectivity for the product’s current technology."

"One feature to add would be a mobile remote feature."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"We pay a yearly licensing fee."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"It is a licensed product."

"Its price is a little high as compared to other solutions."

"My company uses the free version of TeamViewer Remote Management."

More TeamViewer Remote Management pricing and cost advice

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881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Comms Service Provider

10%

Outsourcing Company

Computer Software Company

Manufacturing Company

11%

Computer Software Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

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What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.

See all answers

What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Compared 19% of the time

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Compared 13% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

ConnectWise RMM

January 2026

Download ConnectWise RMM product report

Buyer's Guide

TeamViewer Remote Management

January 2026

Download TeamViewer Remote Management product report

Also Known As

Continuum Command, Continuum RMM

No data available

Overview

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Carey Paul Honda

Buyer's Guide

ConnectWise RMM vs. TeamViewer Remote Management

December 2025

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