Kaseya VSA and TeamViewer Remote Management compete in the remote management software market. TeamViewer is preferred for its simplicity and ease of remote connection, while Kaseya VSA's detailed management features attract users requiring comprehensive functionality.
Features: Kaseya VSA offers robust remote control with automation capabilities, efficient patch management, and asset management, suited for complex environments. It integrates well with other Kaseya products but requires training for full utilization. TeamViewer provides high stability in remote access, secure communication features, and ease of use across different operating systems, although it focuses more on simple support functionalities.
Room for Improvement: Kaseya VSA users wish for a more user-friendly interface, improved patch management, and enhanced security features. Faster technical support responses and better training documentation are also desired. TeamViewer users suggest improvements in security, compatibility, pricing, and a less restrictive licensing model. Performance during high-bandwidth use and simpler deployment are areas for enhancement.
Ease of Deployment and Customer Service: Kaseya VSA offers flexible deployment options like on-premises and cloud, yet support is often seen as lacking, with long wait times. TeamViewer's cloud and hybrid deployment is straightforward, with users praising its speedy, reliable customer support, though licensing complexity is a concern.
Pricing and ROI: Kaseya VSA is more expensive but offers significant ROI for business needing detailed management features, resulting in cost savings and efficiency. TeamViewer, perceived as costly, provides a free version for small enterprises and straightforward pricing, yet costs can accumulate with additional licenses, though its convenience and simplicity add perceived value.
| Product | Market Share (%) |
|---|---|
| Kaseya VSA | 15.8% |
| TeamViewer Remote Management | 2.5% |
| Other | 81.7% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 10 |
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
