NinjaOne vs TeamViewer Remote Management comparison

NinjaOne and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. NinjaOne is ranked #1 with an average rating of 8.4, while TeamViewer is ranked #9 with an average rating of 9.0. NinjaOne holds a 11.5% mindshare in RMM, compared to TeamViewer’s 2.4% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
2,134 Comparison Views

95% willing to recommend

TeamViewer Remote Management

Read 34 TeamViewer Remote Management reviews

694 Views
694 Comparison Views

87% willing to recommend

NinjaOne

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

NinjaOne and TeamViewer Remote Management compete in remote management and monitoring. NinjaOne has the upper hand due to its automation efficiency and capability in educational settings, while TeamViewer excels in ease of remote management and security.

Features: NinjaOne offers robust remote monitoring, comprehensive mobile app with real-time alerts, and efficient device and patch management. TeamViewer provides easy and stable remote management, cross-platform functionality, and strong security measures with file transfer features.

Room for Improvement: NinjaOne could enhance integrations with third-party providers and antivirus solutions, improve reporting capabilities, and optimize for cloud-only environments. Refinement in the ticketing system and script deployment processes is needed. TeamViewer should improve its licensing model, enhance security features, and address compatibility issues between versions.

Ease of Deployment and Customer Service: NinjaOne offers extensive support across public cloud, hybrid, and on-premises environments with a proactive community-driven support system. TeamViewer provides broad deployment options with straightforward setup and responsive customer service appreciated by users.

Pricing and ROI: NinjaOne is seen as cost-effective, especially in educational contexts, offering good value and significant ROI through time savings. TeamViewer's pricing is often considered high, despite offering free and paid versions, justified by its stability and feature set for many users. NinjaOne promises returns within months while TeamViewer presents a pricier alternative.

To learn more, read our detailed NinjaOne vs. TeamViewer Remote Management Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. TeamViewer Remote Management

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 11.5%, down from 20.4% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
NinjaOne	11.5%
TeamViewer Remote Management	2.4%
Other	86.1%

Remote Monitoring and Management (RMM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"The tool's most valuable feature is third-party application updates."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most important aspect of this tool is the security it provides our company."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

More NinjaOne pros

"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

"There are some great features."

"TeamViewer Remote Management is easy to use and user-friendly."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"The most recent enhancements are quite remarkable."

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

More TeamViewer Remote Management pros

Cons

"NinjaOne's pricing and user interface needs improvement."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The graphical user interface could be improved."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"NinjaOne's dashboard could be easier to use."

"The NinjaOne distribution server is highly dependent on an active directory."

"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

More NinjaOne cons

"The main issue with the solution is the stability problem arising from network issues."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"There are some challenges with compatibility."

"I have contacted customer service and support a couple of times, but it was not good."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"VPN connection is an area with shortcomings that need improvement in the solution."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"NinjaRMM uses a subscription model."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"Its pricing is great."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The product's pricing depends on the number of PCs or devices."

More NinjaOne pricing and cost advice

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"The solution's license is expensive."

"We pay for a yearly license."

"There are no charges to be paid for the solution since I use it for personal use."

"Its price is a little high as compared to other solutions."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"It is a licensed product."

More TeamViewer Remote Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Manufacturing Company

11%

Computer Software Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

TeamViewer Remote Management

January 2026

Download TeamViewer Remote Management product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Status Pros, Mitchell and Company

Carey Paul Honda

Buyer's Guide

NinjaOne vs. TeamViewer Remote Management

December 2025

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