NinjaOne vs TeamViewer Remote Management comparison

NinjaOne and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. NinjaOne is ranked #1 with an average rating of 8.4, while TeamViewer is ranked #9 with an average rating of 9.0. NinjaOne holds a 11.5% mindshare in RMM, compared to TeamViewer’s 2.4% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
2,134 Comparison Views

95% willing to recommend

TeamViewer Remote Management

Read 34 TeamViewer Remote Management reviews

694 Views
694 Comparison Views

87% willing to recommend

NinjaOne

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

NinjaOne and TeamViewer Remote Management compete in remote management and monitoring. NinjaOne has the upper hand due to its automation efficiency and capability in educational settings, while TeamViewer excels in ease of remote management and security.

Features: NinjaOne offers robust remote monitoring, comprehensive mobile app with real-time alerts, and efficient device and patch management. TeamViewer provides easy and stable remote management, cross-platform functionality, and strong security measures with file transfer features.

Room for Improvement: NinjaOne could enhance integrations with third-party providers and antivirus solutions, improve reporting capabilities, and optimize for cloud-only environments. Refinement in the ticketing system and script deployment processes is needed. TeamViewer should improve its licensing model, enhance security features, and address compatibility issues between versions.

Ease of Deployment and Customer Service: NinjaOne offers extensive support across public cloud, hybrid, and on-premises environments with a proactive community-driven support system. TeamViewer provides broad deployment options with straightforward setup and responsive customer service appreciated by users.

Pricing and ROI: NinjaOne is seen as cost-effective, especially in educational contexts, offering good value and significant ROI through time savings. TeamViewer's pricing is often considered high, despite offering free and paid versions, justified by its stability and feature set for many users. NinjaOne promises returns within months while TeamViewer presents a pricier alternative.

To learn more, read our detailed NinjaOne vs. TeamViewer Remote Management Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. TeamViewer Remote Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 11.5%, down from 20.4% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
NinjaOne	11.5%
TeamViewer Remote Management	2.4%
Other	86.1%

Remote Monitoring and Management (RMM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"NinjaOne's best feature is its monitoring."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"It just works as advertised and serves the purpose for which we got it."

"The tool's most valuable feature is third-party application updates."

"Good at managing updates and for remote support."

More NinjaOne pros

"The solution is easy to set up."

"The remote access is most valuable."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

"All the features of TeamViewer Remote Management are very good from my perspective."

"The product helps us efficiently fix technical issues and maintain system downtime."

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."

"The most recent enhancements are quite remarkable."

"TeamViewer Remote Management is easy to use and user-friendly."

More TeamViewer Remote Management pros

Cons

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The ticketing system in NinjaOne is not the best."

"NinjaOne's reporting module is cumbersome."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The graphical user interface could be improved."

"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."

"I would like to see more scripts for PowerShell commands."

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

More NinjaOne cons

"The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session."

"There have been some delays in the past due to unstable internet connection."

"The solution’s stability could be improved."

"The main issue with the solution is the stability problem arising from network issues."

"The solution is a bit expensive. It could be cheaper."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"VPN connection is an area with shortcomings that need improvement in the solution."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The product's pricing depends on the number of PCs or devices."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

"The solution's license is expensive."

"Users need to pay a yearly license for TeamViewer Remote Management."

"Addition services could be lower priced."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"Its price is a little high as compared to other solutions."

"There are no charges to be paid for the solution since I use it for personal use."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"It is a licensed product."

More TeamViewer Remote Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

Manufacturing Company

11%

Computer Software Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Compared 13% of the time

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Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

TeamViewer Remote Management

January 2026

Download TeamViewer Remote Management product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Status Pros, Mitchell and Company

Carey Paul Honda

Buyer's Guide

NinjaOne vs. TeamViewer Remote Management

December 2025

Free Report: NinjaOne vs. TeamViewer Remote Management

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