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NinjaOne vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 21.1%, up from 18.5% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.3%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Babawale Awojinrin - PeerSpot reviewer
Allows the incorporation of systems and integration of remote systems
The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The tool's most valuable feature is third-party application updates."
"The most valuable feature we have found currently is probably patch management."
"It just works as advertised and serves the purpose for which we got it."
"NinjaOne is a great product. It is working and it is always developing."
"NinjaOne's best feature is its monitoring."
"The software's automation tools have solved critical deployment problems for small businesses."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"The solution is easy to set up."
"It's considered a trusted application."
"TeamViewer Remote Management is easy to use and user-friendly."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"The remote access is most valuable."
"The user interface is fine."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
 

Cons

"The solution could improve by optimizing the internet connection being used."
"NinjaOne's dashboard could be easier to use."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"I want NinjaOne to improve the reports."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The NinjaOne distribution server is highly dependent on an active directory."
"The ticketing system in NinjaOne is not the best."
"The connectivity could improve."
"There have been some delays in the past due to unstable internet connection."
"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."
"VPN connection is an area with shortcomings that need improvement in the solution."
"There should be an enterprise version of the solution."
"There are some challenges with compatibility."
"The solution is a bit expensive. It could be cheaper."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
 

Pricing and Cost Advice

"We currently pay $1.20 per device on a monthly basis."
"The product's pricing depends on the number of PCs or devices."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"NinjaRMM uses a subscription model."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"The pricing is reasonable and cheaper than ConnectWise."
"We got a pretty good deal. It was fairly affordable."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"There are no charges to be paid for the solution since I use it for personal use."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"Users need to pay a yearly license for TeamViewer Remote Management."
"Addition services could be lower priced."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"The solution's license is expensive."
"My company uses the free version of TeamViewer Remote Management."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Retailer
8%
Government
7%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
14%
Healthcare Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Carey Paul Honda
Find out what your peers are saying about NinjaOne vs. TeamViewer Remote Management and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.