Atera vs TeamViewer Remote Management comparison

Atera and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 9.0, while TeamViewer is ranked #4 with an average rating of 8.3. Atera holds a 7.7% mindshare in RMM, compared to TeamViewer’s 2.2% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Atera

Read 15 Atera reviews

2,366 Views
1,680 Comparison Views

93% willing to recommend

TeamViewer Remote Management

Read 33 TeamViewer Remote Management reviews

601 Views
601 Comparison Views

87% willing to recommend

Atera

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Atera and TeamViewer Remote Management are competing in the remote management software category. Atera seems to have the upper hand in versatility and cost-effectiveness with its pricing structure and automation capabilities.

Features: Atera offers cross-platform support, remote control, and automation features like PowerShell scripting. TeamViewer Remote Management is recognized for reliable remote access and seamless file transfer capabilities.

Room for Improvement: Atera could improve identity access management, vulnerability scanning, and mobile device management. TeamViewer Remote Management could enhance its licensing model, security, and integration capabilities.

Ease of Deployment and Customer Service: Atera provides both on-premises and cloud deployment options with responsive customer support. TeamViewer Remote Management also offers on-premises and cloud deployment, along with dependable technical support.

Pricing and ROI: Atera's pricing model charges per technician, offering cost savings with unlimited device management. TeamViewer Remote Management offers a free version but is noted for being more expensive with yearly licenses.

To learn more, read our detailed Atera vs. TeamViewer Remote Management Report (Updated: June 2025).

Buyer's Guide

Atera vs. TeamViewer Remote Management

June 2025

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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Patch Management (12th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.7%, down from 14.8% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.2%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Edgard Chognika

Technician at a security firm with 11-50 employees

An AI-powered IT management platform that force multiplies IT teams’ brainpower & enables relentless operational excellence for customers

There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation.

Read full review

Babawale Awojinrin

IT Operations Manager at Healthplus limited

Allows the incorporation of systems and integration of remote systems

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"I would say it's the number one tool for all ITMS."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

More Atera pros

"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

"The most valuable feature of this solution is Remote Access."

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."

"The initial setup of TeamViewer Remote Management is very simple."

"We use the product to communicate."

"The stability seems to be pretty good so far."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

More TeamViewer Remote Management pros

Cons

"It should improve its processes."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"Having more freedom to perform identity access management would be great."

"There is definitely room for improvement with its automation capabilities."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"Customization could be improved."

"The billing module has a standard layout which is too limited for my needs."

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

More Atera cons

"I'm not sure if the security is ideal. They could work to improve it."

"I have contacted customer service and support a couple of times, but it was not good."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"Integration with other tools would be great."

"There could be stable connectivity for the product’s current technology."

"There are some challenges with compatibility."

"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."

"There have been some delays in the past due to unstable internet connection."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The solution cost approximately $200 Canadian per month."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"Pricing is my favorite part of it. It was per user, not per client."

More Atera pricing and cost advice

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"It is a licensed product."

"Users need to pay a yearly license for TeamViewer Remote Management."

"Addition services could be lower priced."

"Its price is a little high as compared to other solutions."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"I have used the free version of the solution."

"We pay a yearly licensing fee."

More TeamViewer Remote Management pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Computer Software Company

Retailer

Financial Services Firm

15%

Computer Software Company

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about TeamViewer Remote Management?

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

See all answers

What is your experience regarding pricing and costs for TeamViewer Remote Management?

The solution's license is expensive.

See all answers

Comparisons

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Compared 15% of the time

N-able N-central vs Atera

Compared 11% of the time

ConnectWise Automate vs Atera

Compared 8% of the time

Datto Remote Monitoring and Management vs Atera

Compared 6% of the time

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Compared 29% of the time

Datto Remote Monitoring and Management vs TeamViewer Remote Management

Compared 26% of the time

Azure Bastion vs TeamViewer Remote Management

Compared 24% of the time

Kaseya VSA vs TeamViewer Remote Management

Compared 21% of the time

More TeamViewer Remote Management Competitors

Product Reports

Buyer's Guide

Atera

July 2025

Download Atera product report

Buyer's Guide

TeamViewer Remote Management

June 2025

Download TeamViewer Remote Management product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Carey Paul Honda

Buyer's Guide

Atera vs. TeamViewer Remote Management

June 2025

Free Report: Atera vs. TeamViewer Remote Management

Find out what your peers are saying about Atera vs. TeamViewer Remote Management and other solutions. Updated: June 2025.

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