The primary use case for Ubuntu is as a Linux operating system.
Director of Linux Platform Software Institute at a consumer goods company with 51-200 employees
Security is the main advantage when using this solution
Pros and Cons
- "The security is very good."
- "The user interface needs to be more user-friendly."
What is our primary use case?
What is most valuable?
The security features are what I find most valuable. It is very secure by default.
What needs improvement?
I think that the Ubuntu user interface should be improved. It could be simplified. We have not seen any real improvement in the last kernel, which we expected to happen with the latest release.
But the user interface should be improved because it is not very user-friendly.
For how long have I used the solution?
I have been using Ubuntu Linux for five years.
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June 2025

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What do I think about the stability of the solution?
The product is stable. We do not have problems with downtime.
What do I think about the scalability of the solution?
We have hundreds of people using the solution and we do not see a problem with scalability. Most of these people are end-users. I think six of those people are administrators to help to maintain the product.
How are customer service and support?
The technical support is okay. We do not have to get in touch with them often but when you need them the support is there.
How was the initial setup?
I think that the initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
It is not very expensive.
What other advice do I have?
I definitely recommend Linux Ubuntu. It is a good solution.
On a scale from one to ten where one is the worst andten is the best, I would rate the product as an eight-out-of-ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. distributor

IT Manager at a tech services company with 51-200 employees
Easy to use and comes with many available packages
Pros and Cons
- "The feature that I most like in Ubuntu is that it is really easy to use. Ubuntu is very easy to use and comes with many available packages. I think that Ubuntu is a good solution for the small business or a small lab."
- "I would recommend they improve the network security, because it can be very difficult. I mentioned that when you upgrade Ubuntu, the network cut is always deactivated, so you have to restart the service to reactivate the network. It is important to improve this ability."
What is most valuable?
The feature that I most like in Ubuntu is that it is really easy to use. Ubuntu is very easy to use and comes with many available packages. I think that Ubuntu is a good solution for the small business or a small lab, like ours. We have a different database, more applications, and more solutions, and it's not so difficult to use Ubuntu for that.
What needs improvement?
it sometimes happens that when you upgrade, the network card deactivates.
the "Network-manager" network service must be restarted to allow the server to be able to reconnect to the network. this is a situation that I have experienced several times.
Therefore if it is a novice it could be compromising for him.
I think it would be important to improve this so that the network service or even any other service is not stopped after an upgrade.
For how long have I used the solution?
I have been using Ubuntu Linux for eight to ten years.
What do I think about the stability of the solution?
We are three senior engineers and four junior engineer doing the maintenance.
What do I think about the scalability of the solution?
In terms of scalability, Ubuntu allows us to implement the necessary scalability. But in our solution, we don't need scalability. But it is possible to implement the solution in Ubuntu and I think it permits scalability.
I have tried to do the scalability by using the future machine to implement the scalability solution, but at this time we don't use it in our solution in the lab because you have many people with commercial access. For this kind of use, normally it is on our server for our solution but it's possible to implement a scalability solution with high availability, also.
How are customer service and technical support?
I never contacted customer support. Maybe in the future I will contact Ubuntu technical support. For now, when we have a problem, we try to go to the community on different discussion forums to solve our different problems.
How was the initial setup?
The initial setup is easy, it's not complex.
It does not take a long time. The installation of Ubuntu takes maybe 30 to 40 minutes for only its installation and not to deploy our additional software solution.
What other advice do I have?
What I can advise is that Ubuntu is a good solution for different environments, such as one server, but it will be important for them to estimate their scalability solution. If there are many people with access to the server, we know there will be load implementation of the server and you can use Ubuntu here. Ubuntu is easy to use and has a big community for the back-end that can help with the deployment of the solution.
On a scale of one to ten, I would rate Ubuntu Linux a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Ubuntu Linux
June 2025

Learn what your peers think about Ubuntu Linux. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Director Lean Infrastructure at a tech services company with 201-500 employees
Easy installation without too much configuration; lacking support for graphic drivers
Pros and Cons
- "Doesn't require significant manual configuration."
- "Could be better support for graphic drivers and support from the hardware lenders."
What is our primary use case?
I'm a customer of Ubuntu Linux and work as director lead infrastructure.
What is most valuable?
I love the way that they introduced the Linux system by making a lot of user adjustments for beginners who'd never used Linux before. It makes the solution much more feasible for people who have never used this operating system before to start using it without too much manual configuration. The way that they included third-party drivers for easy installation is great, for example, as are drivers for the video drivers Nvidia and ATI. The operating system is customizable which is also an excellent feature. Basically, you can do almost anything you can imagine from a user interface perspective.
They also do a lot of interesting investment and they make their operating system really usable and adjustable for server systems as well. They have their own Kubernetes offering, which can be used within their operating system. It's great for IT pros.
What needs improvement?
What I think could be improved greatly is the support for the majority of hardware vendors like ATI, Nvidia, and all the other vendors producing hardware and supplying perfect drivers for Windows operating system, but they don't care much for Linux. Canonical are doing a great job, but the third-party support and the vendors should be paying more attention to the Linux operating system, not only with Microsoft drivers and so on.
I'd like to see better support for graphic drivers and support from the hardware lenders when they next provide an update. I believe the third-party vendors are putting their efforts in development for the operating system that has better penetration among users. Unfortunately, they're not paying too much attention because not so many people are using Linux at the moment. It's not their priority. Another aspect might be that the vendors don't like to put a lot of effort into their support and drivers for Linux, because the community that uses Linux is geared towards open source software, and the vendors are rarely happy about that. Still, most of the vendors put their major efforts into the Microsoft ecosystem. I believe it's all due to the market penetration, but it would be great if we could see improvement in this area.
For how long have I used the solution?
I've been using this solution since it came on the market.
What do I think about the stability of the solution?
I think it's very stable.
What do I think about the scalability of the solution?
I think it's very scalable due to the nature of the architecture. It's a reliable operating system.
How are customer service and technical support?
We haven't had any need to contact technical support.
What other advice do I have?
I recommend Ubuntu for any user looking to try Linux for the first time. And I believe that most of the things they need would be just working out of the box.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head, Information Systems and Technology at a tech services company with 201-500 employees
Free and open source enterprise solution
Pros and Cons
- "For us, OpenStack is awesome. We want something that will be much simpler than a broad and complicated solution."
- "In terms of what could be improved, I would say management and storage. Mostly, the storage mechanism."
What is our primary use case?
We pretty much use it to run everything that we have at the moment.
What is most valuable?
For us, OpenStack is awesome. We want something that will be much simpler than a broad and complicated solution.
What needs improvement?
In terms of what could be improved, I would say management and storage. Mostly, the storage mechanism. There have been some subsequent versions that have improved on this. But I'm talking about the version that we are currently running. We are aware that there have been some subsequent versions that have addressed this challenge.
For how long have I used the solution?
I have been using Ubuntu Linux between six and 10 years, and I joined the company about three years ago.
What do I think about the stability of the solution?
In terms of stability, it has been very stable.
How are customer service and technical support?
Because the version we are running is the community version, we are on our own. We rely on information available in the community to address support cases. I heard that there was going to be some training at some point. For now, we pretty much manage it by ourselves. But we've not really had any cause for support. Because of how very broad the solution is, you need some substantial budgets to be able to manage it.
What other advice do I have?
On a scale of one to ten I would rate Ubuntu Linux an eight.
Off the top of my head, I would advise to check out the management of the storage.
Also, the UI can always be improved.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Product Manager at a tech services company with 51-200 employees
Great customization, good stability, and very good documentation
Pros and Cons
- "The setup is fairly easy."
- "There are some drivers that are not there encoded, however, I thought that was pretty normal. They could be more comprehensive."
What is our primary use case?
We primarily use the solution as an operating system.
What is most valuable?
The customization of the solution is its most valuable aspect.
The solution offers good documentation.
The setup is fairly easy.
The solution's pricing is overall pretty good.
What needs improvement?
Right now, the solution is working quite well for us. I can't think of a feature that is lacking.
There are some drivers that are not there encoded, however, I thought that was pretty normal. They could be more comprehensive.
For how long have I used the solution?
I've been using the product only for about a few months at this point.
What do I think about the stability of the solution?
The solution is stable. It's reliable. We don't seem to have any issues with bugs and glitches. It doesn't crash or freeze
What do I think about the scalability of the solution?
We've never tried to scale the solution. I wouldn't be able to comment on its scalability.
We have 30 to 40 people on the solution currently.
How are customer service and technical support?
We never really contact technical support. Typically, if we face issues, we try to handle it in house by ourselves. There is pretty good documentation available, and in that sense, we're satisfied with the level of information we can find to help us navigate the solution.
How was the initial setup?
The initial setup was not complex. It was quite straightforward. However, we don't use it in any complicated way.
Deployment is very fast. It only takes about an hour or so to set up.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is pretty fair.
What other advice do I have?
We're on the latest version of the solution.
I'd recommend the solution to other users.
I'd rate the solution eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Has a simple interface and it's easy to use but it is lacking enterprise features
Pros and Cons
- "Ubuntu has a good interface, it is easier to use than other distribution such as CentOS or Red Hat. It's suitable for beginners who want to start learning Linux. It has a simple interface and it's easy to use."
- "Ubuntu should create some specific features, like Red Hat. Red Hat has provided many features for open-source, like FreeIPA."
What is our primary use case?
Some of my customers use Red Hat, some of them use Debian, and some of them use Ubuntu. Ubuntu is popular for ordinary customers and some of our clients use Ubuntu. I have experience with most main distributions, such as SUSE, Ubuntu, Red Hat, CentOS, and Debian.
How has it helped my organization?
A Majority of my customers would rather be Using CentOS, RHEL, and OLE but also some are looking for easier interface and simplicity. it suitable for newcomers and desktop users. What appeals to me about it is that you wouldn't have trouble with your drivers.
What is most valuable?
Ubuntu has a good interface, it is easier to use than other distribution such as CentOS or Red Hat. It's suitable for beginners who want to start learning Linux. It has a simple interface and it's easy to use. Ubuntu is suitable for someone looking for a desktop Linux.
What needs improvement?
I prefer to use Debian instead of Ubuntu because Debian is the main distributor. Debian is more stable than Ubuntu. In some projects, I have had some problems with Ubuntu Linux. I finally figured out the root cause. It goes back to repositories. On Ubuntu, you can use main repositories and the source of a package that you install from. If you change repositories, you will get trouble and have difficulties with Ubuntu.
Ubuntu should create some specific features, like Red Hat. Red Hat has provided many features for open-source, like FreeIPA. I can centralize the management and policy management. It's very good, like Microsoft. That has an active directory, a special directory service for the customers.
I'm looking for enterprise features. I'm looking for specific features in the storage area, in the file system area. I'm looking for management solutions, integration solutions, like SUSE and Red Hat.
For how long have I used the solution?
I have been using Linux for more than eighteen years.
What do I think about the stability of the solution?
Because of some cutting edge packages, I think stability is good. Sometimes you need software that is not in the main repositories. Ubuntu tries to involve new software in their repositories.
What do I think about the scalability of the solution?
I think there isn't a difference between Ubuntu and other distributors. If you have enough experience in Linux, you can implement most solutions, and there aren't any specific features between most of the major Linux.
I have been working with several companies that use Linux in their office but they use Linux servers and most of them use Oracle Linux or CentOS and some of them use Debian. Some employers in these companies use Ubuntu so there are not very many users.
How are customer service and technical support?
I haven't used Ubuntu's support up until now. In most situations, my colleagues and I can resolve problems based on our experience, internet forums, and many papers that you can find everywhere about Linux.
The problems we would encounter would depend on the service we're working on. I implemented FreeIPA for some of my customers and I had some problems with the installation process. The main Ubuntu documents couldn't help me anymore. I had to look for extra documents on the net. I can resolve it from Red Hat or even Debian documents. It takes a reasonable amount of time to find a solution.
Which solution did I use previously and why did I switch?
Don't change main repository of Ubuntu otherwise, you will get trouble.
How was the initial setup?
The initial setup is very simple but not as simple as Mint. In the desktop area, Mint Linux is easier than Ubuntu Linux. Statistics show that Mint is more popular than Ubuntu but the setup is not difficult compared with Red Hat or another distributor.
What about the implementation team?
All of my projects have been done by the internal team.
What was our ROI?
It is not easy to find out ROI for such a solution but you don't have to pay for buying and most of the time for support.
What's my experience with pricing, setup cost, and licensing?
All of them are free most of the time if you have good Linux admins.
Which other solutions did I evaluate?
I have been working on many Linux Distro till now. I evaluate the new release of the main distros to find out new features.
What other advice do I have?
I would rate it a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at a tech services company
Works well for small systems and has good value
Pros and Cons
- "The initial setup is simple."
- "If I run an application, I need it to show up in Microsoft, so Microsoft can run in Ubuntu. It needs to connect better with Microsoft products."
What is most valuable?
It's a very stable and very popular solution.
What needs improvement?
If I run an application, I need it to show up in Microsoft, so Microsoft can run in Ubuntu. It needs to connect better with Microsoft products.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable. We have 10 users at the moment. We plan to increase usage.
How are customer service and technical support?
I don't have any experience with technical support. I have experience with Linux, so I am okay.
Which solution did I use previously and why did I switch?
We've only ever used Microsoft products. But Microsoft is very expensive, and the system is complicated.
How was the initial setup?
The initial setup is simple.
What about the implementation team?
We had a consultant assist in the implementation. We need 15 people for deployment and maintenance.
What other advice do I have?
I would advise using the solution because it's a very stable system and very fast and you are charged no money for using them.
My number one choice, for the work I do, is Red Hat, but it's very expensive. Number two is Ubuntu, which works for small systems and has good value.
I think that Ubuntu offers more than Microsoft. Microsoft is no good. There are lots of versions of Windows, but many errors and there's no stable system.
I would rate this solution 2 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at Dynamic Tomorrow
Enables us to easily install new packages and to have recent packages available
Pros and Cons
- "There are many features I like about this solution, but one that stands out, is that it allows me to easily install new packages and to have recent packages available."
- "I am really very satisfied with this solution. However, one thing that I would like to see improve, is to have better support for multiple screens with multiple resolutions. For me, that is the most important feature."
What is most valuable?
There are many features I like about this solution, but one that stands out is that it allows me to easily install new packages and to have recent packages available.
What needs improvement?
I am really very satisfied with this solution. However, one thing that I would like to see improve, is to have better support for multiple screens with multiple resolutions. For me, that is the most important feature.
For how long have I used the solution?
We've been using Ubuntu Linux ( /products/ubuntu-linux-reviews ) for about ten years now.
What do I think about the stability of the solution?
Ubuntu Linus has always been very stable for us.
What do I think about the scalability of the solution?
This solution is very scalable on the server with some add-ons like like containers, Docker containers and kubernetes. We are a relatively small development company with only three staff members. But I've installed this for customers with hundreds of users supported by the Ubuntu server.
How are customer service and technical support?
I've never had to use their technical support, so that just shows how good the product is.
Which solution did I use previously and why did I switch?
I used Debian before, but newer versions and solutions are out there and we've decided to start using Ubuntu Linux instead.
How was the initial setup?
When I first installed it, it was fairly easy. But when I installed it onto my new laptop, it was rather complex because it involved adding all the drivers.
What's my experience with pricing, setup cost, and licensing?
I use the free version, so I don't have any license fees.
What other advice do I have?
I will give this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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