I use the tool for my daily routine. I use it for monitoring, developing, and publishing packages and assets.
Lead automation engineer at Dentsu
Secure, enhances workflow automation efficiency, and has one of the strongest communities
Pros and Cons
- "UiPath has one of the strongest community setups."
- "The solution must provide more AI capabilities."
What is our primary use case?
What is most valuable?
The AI-integrated features enhance our workflow automation efficiency. It is an advanced feature. The product is more secure comparatively.
What needs improvement?
The solution must provide more AI capabilities.
For how long have I used the solution?
I have been using the solution for more than five years.
Buyer's Guide
UiPath Orchestrator
April 2025

Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is stable. We have deployed it on-premise, so the stability depends on our machine. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable. UiPath is an automation development tool. It's completely scalable. It depends on the project. I rate the scalability a nine out of ten. Our team of 20 to 30 members uses the tool regularly in our organization.
How are customer service and support?
UiPath has one of the strongest community setups. It is really good.
How was the initial setup?
The setup is straightforward. The deployment took one or two days. If we have all the access and everything is clear, the deployment doesn't take much time. The deployment process for project and infrastructure deployments is different.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license.
What other advice do I have?
The latest version is 2023.10. The product has a low-code platform. Currently, we have a code editor, which I am about to explore. If we have some basic knowledge about development, we can use UiPath Orchestrator. It integrates AI to enhance automation tasks in the industry. The value of the product depends on the projects in which we use it. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior System Engineer at NEC Vietnam
Streamlines workflows by consolidating data integration
Pros and Cons
- "UiPath Orchestrator has helped us by replacing manual processes with automation."
- "UiPath Orchestrator has helped us by replacing manual processes with automation."
- "I am interested in seeing more features like document understanding and AI integration."
- "I am interested in seeing more features like document understanding and AI integration."
What is our primary use case?
We are using UiPath Orchestrator to create an Excel file, filter the data, and send email alerts to colleagues. It is a simple email alert system.
How has it helped my organization?
UiPath Orchestrator has helped us by replacing manual processes with automation. Previously, we needed a person to work on a repetitive task every week. Now, with UiPath Orchestrator, we only need to check the log, freeing up time for our team.
What is most valuable?
We use UiPath Orchestrator to connect with different applications, extract and analyze data by specific criteria, and send emails. This feature supports integration between our existing applications and internal systems.
What needs improvement?
I am interested in seeing more features like document understanding and AI integration. These features seem interesting. I haven't had a chance to try them yet.
For how long have I used the solution?
I have been using UiPath Orchestrator for some time and supporting our team to use it with one or two robots.
Which solution did I use previously and why did I switch?
I only use UiPath Orchestrator - not any other tools.
What other advice do I have?
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 26, 2024
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UiPath Orchestrator
April 2025

Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
Assistant Vice President Operations at RPATech Pvt. Ltd.
Easy to use and automate in areas involving queue management and asset management
Pros and Cons
- "The features of UiPath Orchestrator that I find to be the most useful for automation processes are scheduling, queue management, and asset management."
- "The installation of the product on an on-premises version can take a long time and may involve some troubleshooting procedures to be followed."
What is our primary use case?
My company's customers use the tool. Whosoever uses UiPath Orchestrator in the present gets a cloud license, so if someone wants to go by cloud services, they can get it. People can even use the tool's on-premises version, which is free of cost, but earlier you had to buy it.
What is most valuable?
The features of UiPath Orchestrator that I find to be the most useful for automation processes are scheduling, queue management, and asset management. The tool's asset management is very nice because of the encryption and decryption features. The clients or customers of the tool need not worry about data security because they have access to it, and they can put in the credentials for all their applications. None of the developers or anyone else has access to it, so it is only in the hands of the customers.
What needs improvement?
The installation of the product on an on-premises version can take a long time and may involve some troubleshooting procedures to be followed.
It would be great if the product could be made simple in terms of the installation part.
For how long have I used the solution?
I have been using UiPath Orchestrator for five years. My company has a partnership with UiPath.
What do I think about the stability of the solution?
It is a scalable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The technical support for the solution is very nice, especially when you create a ticket with them. Based on the severity of the problems, the product's support team will address the queries as soon as possible. I have not come across any lame services in terms of the support offered by UiPath. The support team has always provided help on time and prioritized dealing with our company's issues related to the product. I rate the technical support as eight and a half to nine out of ten because there have been times when my company wanted support right away after contacting them. Sometimes, UiPath sends a help guide, but it may not work. There might be a need for a technical person to be on a call so that proper assistance can be provided by looking into the problems directly. The availability of technical staff may be challenging at times since it takes a day or two for our company to get help from UiPath's support team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with Microsoft, UiPath, and ABBYY.
How was the initial setup?
The product's initial deployment phase is a bit complex. For the deployment, some prerequisites are definitely there, but after the prerequisites also, there are certain hidden things that come to the surface when you start deploying it, like the TLS might not work at times, or there might be a key issue or sometimes some configuration of the system has to be done in order to deploy the tool and sometimes there might be issues with SQL. The aforementioned areas consist of the little challenges that users come across, but otherwise, having the tool on the cloud is easy. The on-premises deployment part can get difficult because it only goes to the client's on-premises environment. The tool's cloud version is easy, as you just log in and you are ready to use it.
The deployment of the tool on an on-premises model can be helpful, especially if everything goes well on the first go. It would not take more than an hour or two to deploy it.
What's my experience with pricing, setup cost, and licensing?
The products are available for free on the cloud, and even it is the same to a certain extent for the on-premises version. The pricing is included as a part of the license of the robot from UiPath.
What other advice do I have?
I think UiPath Orchestrator has lately enhanced the quality and the features of the product. UiPath Orchestrator is very handy when dealing with simple or complex automation. Earlier, the tool's licensing part was very complicated and complex. Now I think when UiPath Orchestrator comes with cloud services, it becomes very useful for attended and unattended automation. Earlier, the tool could be used only for unattended automation.
The tool has been effective in deploying, scheduling, and running automated bots. Mainly, you can have your queue management very effectively done in UiPath Orchestrator. Scheduling is very, very effective in the tool. The bifurcation of work to be done and managed, both happens very asynchronously in the tool.
In terms of the centralized dashboard or asset management of UiPath Orchestrator for operational efficiency, I think that from the centralization of the assets and everything, if customers use multiple processes or automated multiple processes, it centralizes their IT or the operation systems, which is basically the workforce, and so they don't have to run around and have multiple applications to look at or multiple files where they have to update the credentials. I think efficiency has definitely improved with the use of the tool, and whenever there is a reminder to be sent, it automatically sends it to them since that is how it is configured and programmed.
In terms of integration, UiPath Orchestrator interacts with UiPath Assistant and the robot, so you don't have to integrate anything else with it. Everything in the tool is performed by the robot only. Considering the robot's functionalities, I would say that it is governed by UiPath Orchestrator.
I recommend the product to those companies that have multiple projects where multiple products need to be deployed, have a few projects in the pipeline, or have large operations. For small-scale operations, the product is okay to use. For large-scale operations involving multiple bots and multiple projects, I believe UiPath Orchestrator can help run two or three bots, which can be very helpful.
The tool is easy to use.
Considering the product's complex setup process, I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Presales Consultant at JOS distribution
Provides role-based access to users and seamless integration with different tools
Pros and Cons
- "It allows for the segregation of users, ensuring each user has access to specific environments based on their roles."
- "They could provide a more intuitive UI for the product."
What is our primary use case?
We use the product for monitoring purposes to ensure that tasks follow the correct path and, as a non-administrator, connect various steps in a process and direct outputs based on predefined rules.
What needs improvement?
They could provide a more intuitive UI for the product.
For how long have I used the solution?
We have been using UiPath Orchestrator for a few years.
What do I think about the stability of the solution?
The product is stable. However, we encountered a few system crashes. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the platform’s scalability an eight out of ten.
How are customer service and support?
The technical support team takes time to respond to the queries.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial deployment process takes time to understand. It takes around a week to complete depending upon the complexity.
What's my experience with pricing, setup cost, and licensing?
The product has reasonable pricing. As a reseller and partner, we can access all the components without additional costs.
What other advice do I have?
UiPath Orchestrator has been effective in running automated bots across different environments by providing the necessary criteria and adaptability to match diverse scenarios seamlessly. It allows for the segregation of users, ensuring each user has access to specific environments based on their roles.
The integration of Orchestrator with our existing infrastructure has significantly contributed to our overall automation strategy by providing flexibility in seamlessly connecting with different tools.
Initially, we faced challenges with the complexity of managing multiple tasks in UiPath Orchestrator. However, it became easy to use after the initial setup.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
RPA Developer at a manufacturing company with 10,001+ employees
A very stable and scalable product that provides excellent features and courses
Pros and Cons
- "Assets and logs are valuable."
- "It's a bit difficult to connect to the licenses."
What is our primary use case?
We use the solution for log-ins, storing assets, configuring machines, and selecting the users who will have access to the machine.
What is most valuable?
Assets and logs are valuable.
What needs improvement?
It's a bit difficult to connect to the licenses. If we sign in to one machine, we cannot sign in to another machine with the same license. It's better if the previous connection is directly disconnected when the user is connected to a different machine. The process is complex for beginners. It would be beneficial for UiPath if it provided more unattended licenses for the same cost. It will ensure that users do not avoid buying the solution.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The tool is very stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product is scalable. We have around 10 to 12 clients who are using the solution. Our customers are MNCs.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is reasonable. There are no additional costs for maintenance or support.
What other advice do I have?
UiPath Academy covers everything. People who want to use the product must watch the videos in UiPath Academy. I recommend UiPath Academy to everyone. It's the best way to learn the tool. Overall, I rate the tool an eight and a half out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA developer at FPT
Provides centralized management features and an effective queue system
Pros and Cons
- "The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously."
- "The solution's deployment and architecture aspects could be improved."
What is our primary use case?
We use UiPath Orchestrator to manage various automation processes and optimize resources. It helps handle high volumes of data by distributing work among robots to complete tasks efficiently.
What is most valuable?
The most beneficial feature is the queue system, which allows robots to process a large volume of data simultaneously.
What needs improvement?
The solution's deployment and architecture aspects could be improved.
For how long have I used the solution?
I have been working with UiPath for almost four years.
What do I think about the stability of the solution?
I rate the platform's stability a nine.
What do I think about the scalability of the solution?
Currently, six people in my department are using UiPath Orchestrator. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I previously worked with Automation Anywhere and Microsoft.
How was the initial setup?
The deployment and installation process is not very simple. It requires understanding the architecture and the environment's requirements. It takes around three hours to complete.
I handle maintenance and troubleshooting, along with two other engineers.
What about the implementation team?
I participated in the installation process and consulted with an IT specialist for security-related aspects.
What was our ROI?
An example of cost savings with UiPath Orchestrator is during peak periods, such as month-end, when employees typically face overtime to meet deadlines. It alleviates this by automating and distributing tasks among robots, reducing the need for overtime and improving overall efficiency.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. We can use AI Center and Document Understanding with UiPath Orchestrator, but we need to purchase additional licenses for these features.
I rate the pricing a six out of ten.
What other advice do I have?
The platform's centralized management feature provides an overview of the entire automation journey, allowing us to monitor robot performance and results, which reduces stress and improves efficiency during peak times.
I would recommend UiPath Orchestrator to other users. I rate it an eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
RPA Consultant at Maantic
Has a valuable centralized dashboard management features and a straightforward implementation process
Pros and Cons
- "The centralized dashboard and asset management in UiPath Orchestrator have proven valuable in enhancing operational efficiency."
- "We encounter errors while configuring and integrating the product with other vendors."
What needs improvement?
We encounter errors while configuring and integrating the product with other vendors like Discord.
For how long have I used the solution?
We have been using UiPath Orchestrator for four years.
How are customer service and support?
The licenses for technical support services are equally distributed. They offer automation user licenses with associated features like document understanding. However, additional components like the action center, UiPath Studio, and the case data license may require a separate purchase.
Which solution did I use previously and why did I switch?
We have used Automation Anywhere before. In comparison, UiPath Orchestrator is better as it is a 360-degree tool. Its user-friendly interface offers many drag-and-drop activities that simplify workflow configuration. It integrates well with JavaScipt.
How was the initial setup?
The implementation is straightforward. Once the contract is established and the workflow is prepared within the studio, the process involves a simple click on the publish option. Simultaneously, the bot gets integrated with office data, where we need to create separate folders or use default folders. It doesn't require configuration and consists of very easy steps.
What's my experience with pricing, setup cost, and licensing?
Larger organizations may benefit from more favorable pricing, as the costs can be distributed across more licenses. The different types of licenses available, such as document understanding and architectural support, may have separate costs and limitations. Additionally, when purchasing a license, it's important to be aware of any restrictions on access to certain components.
What other advice do I have?
The most beneficial features for automation processes in UiPath Orchestrator include improved bot configuration for both attended and unattended processes. Additionally, features such as folder management prove to be valuable, aiding in the efficient organization and maintenance of folders. Notably, features like SolarWinds integration further expand the capabilities of UiPath Orchestrator in managing and optimizing automation workflows.
In our office center, we effectively utilize UiPath Orchestrator to manage and monitor our RPA workflow, which involves maintaining a pool of thirty-eight bots.
It has proven effective in deploying, scheduling, and running automated bots across different environments. While my primary deployment mode has been in Windows, Orchestrator also provides excellent support for Linux environments.
The centralized dashboard and asset management in UiPath Orchestrator have proven valuable in enhancing operational efficiency. When initiating the integration, a comprehensive list of approximately a hundred tools becomes available, and the integration options are user-friendly.
The impact of UiPath Orchestrator on the overall automation strategy has been highly positive, especially in terms of integration. We have successfully integrated with tools such as Salesforce and SAP.
We need to learn a few technical concepts for smooth time scheduling and avoiding bot-related issues.
I rate the product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Practice Director at a computer software company with 1,001-5,000 employees
Streamlines RPA workflow management with a centralized dashboard, robust monitoring and seamless integration with other tools that facilitate efficient automation deployment and optimization
Pros and Cons
- "The monitoring feature stands out as the single most indispensable aspect of UiPath Orchestrator for our automation processes."
- "Limiting certain deployment scenarios and enforcing best practices could be beneficial."
What is our primary use case?
We utilize UiPath Orchestrator to manage, monitor, and optimize our RPA workflows. The primary function of Orchestrator is to trigger and oversee the execution of these workflows efficiently.
How has it helped my organization?
It has proven highly effective in deploying, scheduling, and executing our automated bots across diverse environments, particularly in its latest iterations. Its continuous enhancements have contributed significantly to its efficiency.
The centralized dashboard and asset management have enhanced our operational efficiency. The dashboard provides quick insights into ongoing activities and vital statistics, facilitating informed decision-making.
The integration of UiPath Orchestrator with various other tools has enhanced the overall automation strategy, adding significant value. Some clients integrate Orchestrator with additional tools for monitoring and reporting purposes.
What is most valuable?
The monitoring feature stands out as the single most indispensable aspect of UiPath Orchestrator for our automation processes. While other features are also highly valuable, this particular functionality is essential and irreplaceable.
What needs improvement?
The main challenges typically stem from the client's infrastructure rather than the product itself. It often revolves around ensuring prerequisites are met, obtaining necessary authorizations, and ensuring adequate security permissions are in place.
Limiting certain deployment scenarios and enforcing best practices could be beneficial. While this might make initial deployment more complex, it could lead to better scalability in the long run.
For how long have I used the solution?
I have been working with it for six years.
What do I think about the stability of the solution?
I would rate its stability capabilities eight out of ten.
What do I think about the scalability of the solution?
Scalability varies depending on the version you're using. The on-premise version may not offer high scalability, whereas the cloud version is highly scalable. I would rate it six out of ten. The primary challenge does not lie with the scalability of Orchestrator itself, but rather with the scalability of automation initiatives within the client's organization. The key hurdle is identifying RPA use cases and implementing them across the company.
How are customer service and support?
The technical support team is highly knowledgeable and proficient. However, there are occasional difficulties in connecting with the appropriate individual promptly, which represents the main challenge. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have previously utilized various products that were developed in-house.
How was the initial setup?
The initial setup is quite straightforward, particularly when opting for the cloud version.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite reasonable, particularly with the cloud version where Orchestrator is included in all other licenses at no additional cost.
What other advice do I have?
I would recommend anyone considering implementing it to undergo proper training beforehand. While the solution may initially appear simple, without adequate planning, particularly for long-term scalability, it can become challenging to scale later on. Overall, I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller/Partner

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