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Business Analyst at a leisure / travel company with 51-200 employees
Real User
Top 20
A scalable and easy-to-use solution that is easy to learn and provides good technical support
Pros and Cons
  • "The solution is easy to use."
  • "The product must provide process mining features."

What is our primary use case?

The product is used in invoice and purchasing processes.

What is most valuable?

The solution is easy to use.

What needs improvement?

The product must provide process mining features.

For how long have I used the solution?

I have been using the solution for one and a half years.

Buyer's Guide
UiPath Orchestrator
June 2025
Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product has been stable so far.

What do I think about the scalability of the solution?

The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.

How are customer service and support?

We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.

What other advice do I have?

Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1908090 - PeerSpot reviewer
Presales Consultant at a computer software company with 201-500 employees
Reseller
Top 20
Deploys, schedules, and runs automated bots efficiently and provides good documentation
Pros and Cons
  • "The product has been pretty amazing at deploying, scheduling, and running automated bots."
  • "The vendor should provide free certification to their partners."

What is our primary use case?

We use the solution to manage scheduling and everything related to bots.

How has it helped my organization?

The product has been pretty amazing at deploying, scheduling, and running automated bots. We have run it across different environments.

What is most valuable?

The focus areas of different customers are different. Some customers are more interested in the Attended Robot, and some in Unattended Robot. A couple of our customers are more focused on security compliance. The wow factor depends on the customer’s interest.

Maintaining the bots and going through the logs are useful for automation processes. It’s the basic thing needed for any RPA implementation. I have heard that the centralized dashboards are pretty good. We haven’t faced any challenges that we couldn’t find a solution for. The marketing strategy is pretty decent. The documentation is good.

What needs improvement?

The vendor should provide free certification to their partners.

For how long have I used the solution?

I have been using the solution for approximately a year.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability depends on my infrastructure and setup if I’m not using the cloud.

How was the initial setup?

We need some technical skills to learn the product. UiPath provides training material. We might find the deployment difficult in the beginning. Once we learn, it gets easier.

What was our ROI?

It takes a few weeks to one month to see a return on investment.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is competitive. It provides different pricing models for different customers. We can either buy the tools separately or as a bundle.

Which other solutions did I evaluate?

I have used K2 for automation before. UiPath’s marketplace, developer base, and how it deals with the customers and partners make a bit of a difference.

What other advice do I have?

I’m a reseller. People who are planning to buy the tool must go ahead and try it out. There is a community version that is available for free. We can sign up and use it. We can try and test it. If we face any issues, we can seek help from a reseller. Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
UiPath Orchestrator
June 2025
Learn what your peers think about UiPath Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.
Ahmed ElMissiry. - PeerSpot reviewer
Head Of Sales at inovasys
Real User
Top 5
Easy-to-integrate platform with efficient features for running automated bots across different environment
Pros and Cons
  • "UiPath Orchestration works effectively in deploying, scheduling, and running automated bots across different environments."
  • "It is challenging to accurately define text within images for the product."

What is our primary use case?

We use the product for provisioning, deployment, and monitoring of both attended and unattended bots for efficient robotic processes.

What needs improvement?

It is challenging to accurately define text within images for the product. They should address pricing concerns by either revising the subscription model or providing more flexible options to users. In comparison, Microsoft 365 offers more affordable bundled licenses.

For how long have I used the solution?

We have been using UiPath Orchestrator for around two years.

How are customer service and support?

The technical support services are good. However, they take a long time to resolve the issues.

How would you rate customer service and support?

Positive

How was the initial setup?

The implementation process is easy for our technical team. However, it is complicated to explore different processes and agree on specific processes for automation within our company.

What's my experience with pricing, setup cost, and licensing?

The product is expensive compared to Microsoft. The customers have to pay additional costs for support services.

What other advice do I have?

UiPath Orchestration works effectively in deploying, scheduling, and running automated bots across different environments. It helps in provisioning trigger monitoring and tracking the work of both attended and unattended bots. It is easy to integrate with other products as well.

I rate the interface of the centralized dashboard a ten out of ten. It has largely improved operation efficiency.

Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1799442 - PeerSpot reviewer
Global Product Owner at a computer software company with 5,001-10,000 employees
Reseller
Top 20
Helps to generate reports and troubleshoot issues but improvement is needed in integrations
Pros and Cons
  • "The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data."
  • "The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product."

What is our primary use case?

Mainly, our processes are automatically triggered, so they proceed that way. The UiPath Orchestrator is primarily used for generating necessary reports, handling bug reports, and troubleshooting scenarios.

What is most valuable?

The tool's most valuable feature is reporting. Being on the business side, I need to report on the efficiency and the business case scenarios we build upon for the RPA. I need to find and analyze the relevant data.

What needs improvement?

The solution's pricing can be more competitive. Apache is one of the most expensive alternatives in the market. The integration with reporting tools and classic solutions is essential. Having BI integration, Salesforce integration, and robust monitoring and reporting capabilities would enhance the product. 

For how long have I used the solution?

I have been using the product for five years. 

What do I think about the scalability of the solution?

My company has ten users for the product, and it is scalable. 

How was the initial setup?

The tool's deployment was both straightforward and challenging. The support was good. However, preparing the infrastructure for hosting the UiPath Orchestrator posed some challenges. We overcame the challenges with internal efforts and coordination. 

What other advice do I have?

I rate the product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
System engineer at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Simple to use, easy to scale and automates processes
Pros and Cons
  • "It was very simple to use and allowed us to easily record and manage activities."
  • "The code management for the Studio could be improved."

What is our primary use case?

We use it to automate website-related processes.

What is most valuable?

It was very simple to use and allowed us to easily record and manage activities.

What needs improvement?

The code management for the Studio could be improved.

Another area of improvement is support. The response time could be faster.

For how long have I used the solution?

I have been using this solution for four years. 

What do I think about the stability of the solution?

I would rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. It's pretty easy to scale.

There are over a hundred end users using this solution in our organization.

How are customer service and support?

Sometimes there's a wait for the response. Otherwise, the support is okay.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is moderate, not very simple, and not very complex.

What about the implementation team?

We had a consultant help with the setup.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing a nine out of ten, where one being expensive and ten being cheap. So, it's a good price.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RPA Solution Architect at a computer software company with 5,001-10,000 employees
Real User
Top 5
Has a user-friendly interface that helps users easily understand the different features and functionalities
Pros and Cons
  • "UiPath Orchestrator is a user-friendly solution."
  • "The solution’s licensing cost is high and could be improved."

What is most valuable?

UiPath Orchestrator is a user-friendly solution. In my organization, multiple teams work on the same UiPath Orchestrator, and I can assign different roles to different teams. We can create separate folders for their deployment and their robots. UiPath Orchestrator has a very user-friendly interface that helps users easily understand the different features and functionalities.

What needs improvement?

The solution’s licensing cost is high and could be improved.

The solution could include more AI capabilities in the next release.

Which solution did I use previously and why did I switch?

I have previously used Automation Anywhere for some process development purposes. Compared to other solutions, UiPath Orchestrator is the best.

How was the initial setup?

UiPath Orchestrator is easy to implement and configure.

What other advice do I have?

Overall, I rate UiPath Orchestrator an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Developer at a computer software company with 11-50 employees
MSP
Top 20
The response time and support quality are good but there are issues with the monitoring feature
Pros and Cons
  • "The response time and support quality are good."
  • "I had faced issues with passwords and the monitoring feature."

What needs improvement?

I had faced issues with passwords and the monitoring feature. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate UiPath Orchestrator's scalability a ten out of ten. 

How are customer service and support?

The response time and support quality are good. 

How would you rate customer service and support?

Positive

How was the initial setup?

UiPath Orchestrator's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

I rate UiPath Orchestrator's pricing a six out of ten. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
RPA Consultant at Aubay Italia S.p.A.
Real User
Top 10
A scalable and easy-to-deploy product with a knowledgeable and responsive support team
Pros and Cons
  • "The logs are the best feature of the solution."
  • "The product must conduct more promotional activities and webinars."

What is most valuable?

The logs are the best feature of the solution. It was very, very important for me to be able to follow the logs. We had to view the different steps of a project when it was run. UiPath Orchestrator made our lives easier. We could choose between areas and factors. The interface is good. The webinars are very useful.

What needs improvement?

The solution needs more visibility in the market. The product must conduct more promotional activities and webinars.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is scalable. I would recommend the solution for both small and large organizations.

How are customer service and support?

The support is good. The support team has a good experience with the product. We received the solution to questions in a short time.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using UiPath, I was using direct coding in Python. Using UiPath was less difficult and more practical. I didn't have to convert to deploy and reinstall different versions.

How was the initial setup?

The solution was easy to deploy. The deployment takes less than five minutes, depending on the project size. The solution can be deployed on the cloud and on-premises.

What other advice do I have?

Overall, I rate the product a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user