UiPath Orchestrator Reviews

We use the solution to manage scheduling and everything related to bots.

The product has been pretty amazing at deploying, scheduling, and running automated bots. We have run it across different environments.

The focus areas of different customers are different. Some customers are more interested in the Attended Robot, and some in Unattended Robot. A couple of our customers are more focused on security compliance. The wow factor depends on the customer’s interest.

Maintaining the bots and going through the logs are useful for automation processes. It’s the basic thing needed for any RPA implementation. I have heard that the centralized dashboards are pretty good. We haven’t faced any challenges that we couldn’t find a solution for. The marketing strategy is pretty decent. The documentation is good.

The vendor should provide free certification to their partners.

I have been using the solution for approximately a year.

I rate the tool’s stability a nine out of ten.

The scalability depends on my infrastructure and setup if I’m not using the cloud.

We need some technical skills to learn the product. UiPath provides training material. We might find the deployment difficult in the beginning. Once we learn, it gets easier.

It takes a few weeks to one month to see a return on investment.

The product’s pricing is competitive. It provides different pricing models for different customers. We can either buy the tools separately or as a bundle.

I have used K2 for automation before. UiPath’s marketplace, developer base, and how it deals with the customers and partners make a bit of a difference.

I’m a reseller. People who are planning to buy the tool must go ahead and try it out. There is a community version that is available for free. We can sign up and use it. We can try and test it. If we face any issues, we can seek help from a reseller. Overall, I rate the solution a nine out of ten.

I gained some experience with UiPath Orchestrator when I used to work with an insurance company in Dubai, where the tool was used to automate some of the manual processes.

My company used UiPath Orchestrator within the organization. UiPath Orchestrator helps reduce a lot of human and manual effort in our company's departments, where a lot of time has to be spent on manual entries, matching the figures, reconciliations, and other related areas.

The most valuable feature of the solution stems from the fact that it was a user-friendly product with an intuitive design. The product was easy to learn and implement. In the past, I have used other products that were competitors of UiPath, like Blue Prism and Automation Anywhere. Automation Anywhere was a little more complicated than the tools offered by its competitors because, from a programming point of view, you had to write the codes. UiPath Orchestrator was a little easier and more user-friendly than Automation Anywhere.

Feature-wise, I would say some maturity is needed in UiPath Orchestrator, considering the use cases of my company where I used it. UiPath Orchestrator helps you scan documents and get the data out of them, but certain problems can be dealt with over time if the product matures. Right now, the default features that UiPath Orchestrator provides are a little messy. Sometimes, the tool reads zero as nine and nine as zero, and the pattern it provides is cumbersome for a user to interpret, especially considering that there are certain third-party tools that you have to use instead of using the default set of tools offered by UiPath.

The vision libraries that the tool provides, along with the visualization part, are areas with shortcomings in the solution where improvements are required.

UiPath needs to mature the products and services offered since all the automation processes are good to deal with when the processes are very rudimentary, straightforward, and static. If a human angle is involved in any of the processes, where someone has to make a small decision, then implementing the product to meet such requirements can be a little tough. All the automation tools provide you with a specific module wherein you take a picture, and you can get the data from the scanned document. Data extraction from the scanned document was something where I found that UiPath Orchestrator's features could not provide the expected level of accuracy. My company had to do a lot of hunting and hard work to get that level of accuracy with the data extracted from the scanned documents.

I have experience with UiPath Orchestrator for two years. I used the tool till March 2023.

It is a stable solution.

It is a scalable solution, but for our company's use cases, we have only used it for a couple of jobs and scheduled processes because we had no reason to scale up. I can't certainly say that we have used the tool's scalability feature. UiPath claims that Orchestrator is scalable.

Initially, during the product's setup phase, the vendor from whom my company procured the tool's licenses in Dubai provided us with all the needed help. There was no reason for my company to contact UiPath's support team.

Compared with Blue Prism and Anywhere Automation, UiPath Orchestrator is easy to use and offers a very intuitive design. UiPath and Blue Prism are efficient, but grasping the concepts and understanding modeling and implementation is tough. Automation Anywhere would always need you to do some programming, and the team needs to undergo a huge learning cycle phase, so we decided to go ahead with UiPath Orchestrator.

The process for which my company used UiPath Orchestrator was very complex. In the company, we couldn't actually implement it completely, so we had to use it in a partial manner, but it still helped us with the reconciliation part and the new customer onboarding process.

The first setup process of the product was easy.

The product's implementation strategy was used for only a couple of scheduled jobs, so it was not a very big implementation phase. In my company, we used it for the core insurance and finance departments. The data from the core insurance department will be pushed by all the departments to the ERP's finance module, and then, the sum of the total insurance premium collected should be equivalent to the premium collected from different departments. For the aforementioned process, our company uses the tool to handle the reconciliation part, where the figure of the premium meant to be collected and the actual premium amount collected should match, and if there is a gap, then the tool should notify the team or department where the specific differences were found so that they can look into it and correct it.

The solution is deployed on an on-premises model.

The rollout phase after the production process took around six months to eight months, but that was not because the tool was cumbersome. The tool was easy to understand. The process that my team and our company did not have a clear-cut picture of how to deal with the implementation phase logically. There were certain things about the other teams in my company who were not disclosing how they do the implementation manually. Identifying the logic needed to take care of the implementation phase takes more time than implementing the tool.

UiPath Orchestrator is an expensive tool to implement.

There were no human errors when using the tool, especially for areas like reconciliation, where various processes exist. Reconciliation needs somebody to check the figures at a particular point manually and the figures at another point, and if there are any differences in the figures, then it becomes important to figure out the reason for the difference. There is a process of reconciliation, and there were no errors in the tool's functioning earlier. The tool functions in a more timely manner, and it is more accurate now. Manual intervention is not required when using the tool, saving much time. The tool's time-saving capability is more useful for the company's use cases. The tool was generally used to save the manual effort more than to deal with the errors. The density of errors wasn't much even before the tool was implemented for its automation capabilities.

Regular maintenance of the servers is needed, and sometimes some restarts are needed, so not many issues are there with the product's maintenance phase.

I would suggest that those who plan to use the product need to understand their use cases in a better manner before they try to use the technology that the solution offers. For somebody who implements the tool, there is a need to initially understand the technology because tools have limitations, including Automation Anywhere, Blue Prism, and UiPath. If there are certain straightforward processes where you know that you need to do four processes, you don't need to implement an automation tool. To be described as an automation tool, the product must offer a certain intelligence level. The intelligence of the product is in terms of when there is a need to make sense out of a scanned document, and the tool has to put in efforts to make sense out of the data that is pulled from a scanned document while ensuring that there are no mistakes made by the product between zero and nine, or three and nine. The aforementioned areas are common problems users face when trying to get the right data they want from a scanned document through an automation tool. Using AI with UiPath Orchestrator can help users fetch some value out of the tool.

I am pretty satisfied with the features that the tool provides. The only thing is that there are certain aspects that the product has to enhance so that it can provide value to a customer from the tool.

I rate the overall tool an eight out of ten.

The product is used in invoice and purchasing processes.

The solution is easy to use.

The product must provide process mining features.

I have been using the solution for one and a half years.

The product has been stable so far.

The solution is scalable. Including developers, the solution is used by 15 people in our organization. It is the major tool for three to four employees. We need three or four people to maintain and administer the product. We are planning to increase the usage in future.

We are quite satisfied with the technical support. I rate the support an eight or nine out of ten.

Positive

We assign the task to administrators and follow up with them. It takes one or two days to prepare the machine. It is easy to learn how to use the solution.

The product’s pricing is a little higher than reasonable. There was a little increase in the cost. It was an issue, but it was accepted.

Some new people joined the admin team. They were quite happy when they were introduced to the tool. It’s a good product. It provides good courses on its website on automation and other tools. I would recommend using it. Overall, I rate the solution a nine out of ten.

We use the solution for log-ins, storing assets, configuring machines, and selecting the users who will have access to the machine.

Assets and logs are valuable.

It's a bit difficult to connect to the licenses. If we sign in to one machine, we cannot sign in to another machine with the same license. It's better if the previous connection is directly disconnected when the user is connected to a different machine. The process is complex for beginners. It would be beneficial for UiPath if it provided more unattended licenses for the same cost. It will ensure that users do not avoid buying the solution.

I have been using the solution for three years.

The tool is very stable. I rate the stability a nine out of ten.

The product is scalable. We have around 10 to 12 clients who are using the solution. Our customers are MNCs.

The solution’s pricing is reasonable. There are no additional costs for maintenance or support.

UiPath Academy covers everything. People who want to use the product must watch the videos in UiPath Academy. I recommend UiPath Academy to everyone. It's the best way to learn the tool. Overall, I rate the tool an eight and a half out of ten.

We use the product for provisioning, deployment, and monitoring of both attended and unattended bots for efficient robotic processes.

It is challenging to accurately define text within images for the product. They should address pricing concerns by either revising the subscription model or providing more flexible options to users. In comparison, Microsoft 365 offers more affordable bundled licenses.

We have been using UiPath Orchestrator for around two years.

The technical support services are good. However, they take a long time to resolve the issues.

Positive

The implementation process is easy for our technical team. However, it is complicated to explore different processes and agree on specific processes for automation within our company.

The product is expensive compared to Microsoft. The customers have to pay additional costs for support services.

UiPath Orchestration works effectively in deploying, scheduling, and running automated bots across different environments. It helps in provisioning trigger monitoring and tracking the work of both attended and unattended bots. It is easy to integrate with other products as well.

I rate the interface of the centralized dashboard a ten out of ten. It has largely improved operation efficiency.

Overall, I rate the product a nine out of ten.

I had faced issues with passwords and the monitoring feature. 

I have been using the solution for four years. 

I rate the tool's stability an eight out of ten. 

I rate UiPath Orchestrator's scalability a ten out of ten. 

The response time and support quality are good. 

Positive

UiPath Orchestrator's deployment is simple. 

I rate UiPath Orchestrator's pricing a six out of ten. 

I rate the overall solution a nine out of ten. 

We use it to automate website-related processes.

It was very simple to use and allowed us to easily record and manage activities.

The code management for the Studio could be improved.

Another area of improvement is support. The response time could be faster.

I have been using this solution for four years. 

I would rate the stability an eight out of ten.

I would rate the scalability an eight out of ten. It's pretty easy to scale.

There are over a hundred end users using this solution in our organization.

Sometimes there's a wait for the response. Otherwise, the support is okay.

Positive

The initial setup is moderate, not very simple, and not very complex.

We had a consultant help with the setup.

I would rate the pricing a nine out of ten, where one being expensive and ten being cheap. So, it's a good price.

Overall, I would rate the solution a nine out of ten. 

UiPath Orchestrator is a user-friendly solution. In my organization, multiple teams work on the same UiPath Orchestrator, and I can assign different roles to different teams. We can create separate folders for their deployment and their robots. UiPath Orchestrator has a very user-friendly interface that helps users easily understand the different features and functionalities.

The solution’s licensing cost is high and could be improved.

The solution could include more AI capabilities in the next release.

I have previously used Automation Anywhere for some process development purposes. Compared to other solutions, UiPath Orchestrator is the best.

UiPath Orchestrator is easy to implement and configure.

Overall, I rate UiPath Orchestrator an eight out of ten.