Unitrends Reviews and Pricing

it_user753399

Technology Director at a non-tech company with 51-200 employees

Nov 15, 2017

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It saves time and pays for itself in one year

Pros and Cons

"Unitrends product paid for itself in one year."

What is our primary use case?

Backup
Recovery

What is most valuable?

Ease of use.

How has it helped my organization?

It saves time.

What needs improvement?

All things with a computer chip.

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Unitrends

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For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and support?

Outstanding.

Which solution did I use previously and why did I switch?

Vendor provided backup service. Unitrends product paid for itself in one year.

How was the initial setup?

I had excellent help from my reseller.

What about the implementation team?

A vendor team did the implementation.

What was our ROI?

One year.

What's my experience with pricing, setup cost, and licensing?

Affordable.

Which other solutions did I evaluate?

Yes, Veeam.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user759144

IT Manager at a marketing services firm with 201-500 employees

Nov 13, 2017

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It provides instant recovery for a solution that backups all the servers on our network

Pros and Cons

"The stability is rock solid."

What is our primary use case?

Backup of all servers on our network.

What is most valuable?

Provides instant recovery.

How has it helped my organization?

Our ability to backup quickly.

What needs improvement?

None.

For how long have I used the solution?

More than three years.

What was my experience with deployment of the solution?

Tech support helped us with the deployment. They were awesome.

What do I think about the stability of the solution?

The stability is rock solid.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

It is a 10 out of 10.

Which solution did I use previously and why did I switch?

Arcserve.

How was the initial setup?

The initial setup was straightforward. We received help once we were up.

What about the implementation team?

In-house.

What was our ROI?

Unknown.

What's my experience with pricing, setup cost, and licensing?

Licensing and renewals are a tad expensive.

Which other solutions did I evaluate?

No.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Unitrends

May 2026

Free Report: Unitrends Reviews and More

Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

DOWNLOAD NOW

900,747 professionals have used our research since 2012.

it_user761184

Network Administrator

Oct 30, 2017

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A solution which can backup most operating systems to its appliance

Pros and Cons

"The nice thing with this appliance is you do not have to worry about server licencing, and it's separate from the SAN."

"Every few years, an update may not be applied right and we may have to manually reload the software."

What is most valuable?

Support for older operating systems.

How has it helped my organization?

A solution which can backup most operating systems to its appliance.

What needs improvement?

Linux full bare metal backups (automatic).

For how long have I used the solution?

Eight years.

What was my experience with deployment of the solution?

Every few years, an update may not be applied right and we may have to manually reload the software.

What do I think about the stability of the solution?

Every few years, an update may not be applied right and we may have to manually reload the software.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

An eight out of 10. They are very helpful most of the time, which is why we selected them.

Technical Support:

An eight out of 10. They are very helpful most of the time, which is why we selected them.

Which solution did I use previously and why did I switch?

rsync.

What about the implementation team?

We implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

The nice thing with this appliance is you do not have to worry about server licencing, and it's separate from the SAN.

Which other solutions did I evaluate?

Veeam.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user760353

IT Director at a government

Oct 24, 2017

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Easily mastered interface and application for backup/recovery, which is versatile, fast, and reliable

Pros and Cons

"Easily mastered interface and application for backup/recovery, versatile, works well in VM and physical environments, with nice VM or file-level recovery without spinning anything up to accommodate."

"Having issues backing up systems with tons of small files."

What is most valuable?

Easily mastered interface and application for backup/recovery.
Versatile, works well in VM and physical environments.
Nice VM or file-level recovery, without spinning anything up to accommodate.

How has it helped my organization?

Fast and reliable. Able to integrate two sites and backup environments over an extended campus WAN.

What needs improvement?

Implement the changes that are being requested through the GUI.

For how long have I used the solution?

Seven years.

What was my experience with deployment of the solution?

Mostly networking, not the appliance or implementation specialists fault.

What do I think about the stability of the solution?

Having issues backing up systems with tons of small files.

What do I think about the scalability of the solution?

Yes, expansion is only possible by buying a new appliance.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Very good technical support.

Which solution did I use previously and why did I switch?

Yes, switched companies and the requirements changed drastically.

How was the initial setup?

Very straightforward.

What about the implementation team?

Mostly in-house with some vendor assistance.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

No advice. The pricing is fairly competitive.

Which other solutions did I evaluate?

Yes, Veeam and others.

What other advice do I have?

No, we are happy with second gen of the appliance that we have purchased.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user759144

IT Manager at a marketing services firm with 201-500 employees

Oct 24, 2017

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Cuts down on the amount of time spent verifying backups

Pros and Cons

"Customer Service: Awesome support. Technical Support: Awesome support."

"Renewal issues: It should have the ability to do year-by-year for multiple years."

What is most valuable?

Backup to disk
Ability to restore to virtual machines.

How has it helped my organization?

It cuts down on the amount of time spent verifying backups.

What needs improvement?

Renewal issues: It should have the ability to do year-by-year for multiple years.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Any issues that come up are handled by tech support and our onboarder.

What do I think about the stability of the solution?

The stability is rock solid.

How are customer service and technical support?

Customer Service:

Awesome support.

Technical Support:

Awesome support.

Which solution did I use previously and why did I switch?

Arcserve. We switched to a new solution due to usability.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

In-house.

What was our ROI?

Two years.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

No.

What other advice do I have?

It is a great system.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user760353IT Director at a government

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May 4, 2018

Nice dashboard email each morning with overnight results, simple and easy to use.

Andrew-Murphy

Systems Administrator at a construction company with 51-200 employees

Oct 18, 2017

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The best part of their service is their tech support. They keep following up until they know everything is right.

Pros and Cons

"Replication to Forever Cloud."
"Less headaches to worry about backups."

"Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."

How has it helped my organization?

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.

What is most valuable?

Backup and restore
Replication to Forever Cloud
Tech support

What needs improvement?

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

What do I think about the stability of the solution?

Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good customer service. No problems with my sales rep.

Technical Support:

High level of tech support. The best part of their service. They keep following up until they know everything is right.

Which solution did I use previously and why did I switch?

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.

How was the initial setup?

I didn't do the initial setup. However, when we converted the second remote to a local support, they guided me through the entire process.

What about the implementation team?

We implemented straight through Unitrends Support

What was our ROI?

More sleep!

What's my experience with pricing, setup cost, and licensing?

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.

Which other solutions did I evaluate?

Datto.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user760353IT Director at a government

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May 4, 2018

Tech support that is available live in my time zone, is timely with advice and resolution, and they communicate well. Big plus.

it_user752442

Director of Information Technology at a legal firm with 201-500 employees

Oct 18, 2017

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We have been able to move completely away from using tape and robocopy for backup efforts

Pros and Cons

"Reliable DR Backup/archive to multiple locations Excellent support"

"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."

How has it helped my organization?

We have been able to move completely away from using tape and robocopy for backup efforts.

What is most valuable?

Reliable DR
Backup/archive to multiple locations
Excellent support

What needs improvement?

Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find

What do I think about the stability of the solution?

When we first moved to v10, we did have issues with restores. Support jumped right in and found the issue, and published a bug fix, this took care of the issue.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent. I like that I can chat directly with them for simple issues, and can also reach out to higher level engineers for the more difficult issues.

Technical Support:

Excellent, see previous answer.

Which solution did I use previously and why did I switch?

We used Zerto, which was not able to do file-level restores for any volume larger than 2TB.

How was the initial setup?

It was straightforward in the initial setup, but a bit more complex in the tuning and tweaking.

What about the implementation team?

I actually implemented most of it by myself.

What's my experience with pricing, setup cost, and licensing?

Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user752340

System Administrator at a energy/utilities company with 11-50 employees

Oct 17, 2017

Allows us to add new assets to our existing backup strategy with minimal errors

Pros and Cons

"Unitrends allows us to easily add new assets to our existing backup strategy with no headaches."

Unitrends allows us to easily add new assets to our existing backup strategy with no headaches. I am used to seeing quite a bit of errors when using different backup strategies and this has been minimized. When I have had to reach out to Unitrends support, they are quick to get back to me and try their best to help come up with a solution. I've had good luck with the product so far and wouldn't hesitate to implement it again.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user760353IT Director at a government

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Nov 6, 2017

Good review, and accurate. Unitrends support is great.

it_user752400

Senior Network Administrator at a comms service provider with 1,001-5,000 employees

Oct 17, 2017

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We went from tape backups to hard disk backups. The restores have been a lot quicker.

Pros and Cons

"I've already received my ROI through many man hours being saved going from tape to hard disk."

"Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups."

What is most valuable?

Loving the new SLA Policy feature. Recovery is very quick.

How has it helped my organization?

We went from tape backups to hard disk backups using Unitrends. The restores have been a lot quicker.

What needs improvement?

Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

None. Easy deployment.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Symantec NetBackup.

How was the initial setup?

It was actually very straightfoward

What about the implementation team?

It was in-house with the assistance of Unitrends tech support.

What was our ROI?

I've already received my ROI through many man hours being saved going from tape to hard disk.

What's my experience with pricing, setup cost, and licensing?

Consider the Enterprise Plus license, it adds a few extra analytics and reporting that will provide you with a little more insight into your RPO and RTOs.

Which other solutions did I evaluate?

Dell solution, ExaGrid, and a little bit of Veeam.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user752589

Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees

Oct 17, 2017

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Able to migrate backup solutions without having to purchase a lot of hardware separately. Technical support has not been very helpful when there are complex issues.

Pros and Cons

"Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately."

"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."
"Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way."

How has it helped my organization?

We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.

What is most valuable?

Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.

What needs improvement?

Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their customer base and numbers of incidents.

What do I think about the stability of the solution?

Issues with one appliance having disk-related issues happens often. There were many issues with this one appliance (with different causes). Another appliance is habitually having issues with archive times to Unitrends Archive device.

What do I think about the scalability of the solution?

I would like one management console for a whole environment that works quickly. It can be done, however anything you look up slows queries down because you might be searching multiple backup appliances at once.

How are customer service and technical support?

Customer Service:

Like any other company, sales will tell you almost anything, but the real proof is when you get it in your environment for a test drive.

Technical Support:

Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way. I have had tickets that have changed hands, and each person claims to have fixed the issue while there are multiple reasons given for the problem.