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Unitrends pros and cons

Vendor: Kaseya
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Unitrends allows instant recovery by spinning up an image as a VM on the appliance.
It offers the ability to back up both physical and virtual machines and store backups locally on the appliance.
Unitrends facilitates backup and archive to multiple locations, including replication to Forever Cloud.
The system is easy to set up and use, with quick setup times of less than 15 minutes.
Unitrends provides excellent support and offers strong reporting and predictive analytics features.

CONS

Unitrends lacks appliance update notifications and their tech support struggles with complex issues, leading to prolonged ticket resolutions.
Pricing is a concern, especially considering Unitrends uses a third party for billing and does not offer competitive pricing.
Users experience difficulties with the DRaaS service setup, indicating a need for improved follow-up and scheduling processes.
The real-time replication process requires improvements, including the addition of a zero RPO feature.
Ransomware detection from the appliance occasionally produces false positives, misidentifying machines as infected.
 

Unitrends Pros review quotes

Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Oct 23, 2025
Every time I have needed to restore something, it has worked successfully.
Todd Guthrie - PeerSpot reviewer
Director Of Information Technology at Creation Technologies Inc.
Jul 26, 2023
The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Jan 19, 2024
The most valuable feature of Unitrends for me is the automated feedback
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Michael Powell - PeerSpot reviewer
System Engineer at a recreational facilities/services company with 11-50 employees
Feb 13, 2023
What I found most valuable in Unitrends is its simple user interface. It also works reliably.
Andy Arnold - PeerSpot reviewer
Service Leader at Entrust Support Services Limited
May 17, 2023
I am impressed with the tool's reporting and UniView features.
Pragnesh Menon - PeerSpot reviewer
IT Manager at Middlesex University Dubai
Mar 9, 2023
Stability-wise, I rate this solution a nine out of ten.
reviewer1352379 - PeerSpot reviewer
Systems Engineer specializing in Data Protection at a government with 201-500 employees
Mar 11, 2021
It's not easy to scale it.
reviewer1471245 - PeerSpot reviewer
IT Director at School District of Bruce
Dec 10, 2020
I really like the reporting options you get for various email reports.
reviewer1534704 - PeerSpot reviewer
Systems Administrator at a tech services company with 11-50 employees
Mar 25, 2021
When I have had to use tech support, they've been very good.
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Mar 3, 2021
I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside.
 

Unitrends Cons review quotes

Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Oct 23, 2025
The ransomware detection from the appliance incorrectly identifies one of my machines as infected with ransomware.
Todd Guthrie - PeerSpot reviewer
Director Of Information Technology at Creation Technologies Inc.
Jul 26, 2023
The solution’s support and onboarding process needs to be improved.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Jan 19, 2024
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses.
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Michael Powell - PeerSpot reviewer
System Engineer at a recreational facilities/services company with 11-50 employees
Feb 13, 2023
Unitrends can be challenging to scale.
Andy Arnold - PeerSpot reviewer
Service Leader at Entrust Support Services Limited
May 17, 2023
The solution's base operating system needs to be improved.
Pragnesh Menon - PeerSpot reviewer
IT Manager at Middlesex University Dubai
Mar 9, 2023
The solution’s UI can be improved. I am saying this because I have seen solutions with better UIs.
reviewer1352379 - PeerSpot reviewer
Systems Engineer specializing in Data Protection at a government with 201-500 employees
Mar 11, 2021
It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market.
reviewer1471245 - PeerSpot reviewer
IT Director at School District of Bruce
Dec 10, 2020
I would like to see more storage options for the free version.
reviewer1534704 - PeerSpot reviewer
Systems Administrator at a tech services company with 11-50 employees
Mar 25, 2021
Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing.
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Mar 3, 2021
There's a lot that can be made better. For example, it could be more scalable.