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Solution Architect at a tech services company with 1,001-5,000 employees
MSP
Mar 29, 2023
Helps to customize the entire user frontend experience and is flexible, reliable, and scalable
Pros and Cons
  • "The extensibility of the solution when it comes to writing your own ABX actions is a valuable feature. You can write it in PowerShell, JavaScript, or Python, which is great."
  • "When it comes to the orchestration workflow, you're on your own. The documentation and resources are very limited, and you have to learn everything on your own."

What is our primary use case?

When I started working with VMware Aria Automation, I used it mostly to automate the server build process. We completely automated the entire VM-build and post-build processes. I then used the tool at another organization in relation to CICD pipelines.

We now see more hybrid cloud scenarios and enrollment of network automation as well.

How has it helped my organization?

VMware Aria Automation reduces the time to market when it comes to deploying new solutions. Usually, it takes three to six weeks to deploy a new solution. Now, with VMware Aria Automation and the automated blueprint, the overall time to market is an hour, depending on approval.

The solutions can be deployed across any cloud, which is a huge advantage when a customer requires machines to be deployed rapidly.

What is most valuable?

The extensibility of the solution when it comes to writing your own ABX actions is a valuable feature. You can write it in PowerShell, JavaScript, or Python, which is great.

I also like the fact that you can pause a build process, do other tasks, come back to it, and continue with the build process.

The ability to customize the entire user frontend experience with the design canvas is great as well.

What needs improvement?

When it comes to the orchestration workflow, you're on your own. The documentation and resources are very limited, and you have to learn everything on your own.

Though the product is very powerful by itself, many who work with it struggle to get up to speed. As a result, they view VMware Aria Automation as the icing on the cake and hold on to their PowerShell scripts on the backend.

I would also like to see more integration with third-party solutions. The documentation regarding integration with third-party tools such as ServiceNow needs to be improved.

Buyer's Guide
VMware Aria Automation
January 2026
Learn what your peers think about VMware Aria Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.

For how long have I used the solution?

I've been working with this solution for 10 years. My first deployment was back when it was called vCloud Automation Center or vCAC.

What do I think about the stability of the solution?

The stability of the vRA platform itself is very good, but because of Workspace ONE, I would rate the overall stability at seven out of ten.

What do I think about the scalability of the solution?

In terms of scalability, I would rate this solution at eight out of ten.

How are customer service and support?

The technical support team in Ireland is excellent, and they resolve issues on the same day. However, if your ticket ends up at another location, it may take a few days to receive a resolution. Overall, I would rate technical support at eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

An experienced person will find the on-premises deployment easy to do. I would rate the initial deployment at nine out of ten for an experienced person. For one who is new to the solution, I would rate it at seven out of ten.

The initial setup may take anywhere between 40 minutes to one hour.

What other advice do I have?

As is the case with any other automation product, VMware Aria Automation also requires a journey. You will need to start slow, build the platform, and make sure you have good out-of-the-gate use cases. You can start with automating basic server requests. If you already have CICD tools in your environment, then you can integrate them and try a few playbooks.

You will definitely need to train your staff so that they can keep moving forward with the tool. It is a complex product, and you will need at least one full-time employee who has experience with scripting and an interest in automation who can be dedicated to this solution.

Overall, VMware Aria Automation is flexible, reliable, and scalable. With VMware Aria Automation as a cloud service, it is even easier to deploy and manage. Therefore, I would give this solution an overall rating of eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2050392 - PeerSpot reviewer
Lead Software Engineer-Cloud Development at a tech vendor with 10,001+ employees
Real User
Dec 26, 2022
Valuable auto-scaling for workloads and the ability to define your own super metrics
Pros and Cons
  • "The operations manager does a fantastic job on the front end because it includes on-premises and cloud use cases."
  • "The solution could include more integrations and supportability around the container space."

What is our primary use case?

Our company uses the solution to have better insights for our on-premises infrastructure. We use some metrics to decide the placement of workloads based on available capacity. We integrate with automation and make dynamic decisions while working on workflows. 

We are moving a lot of our infrastructure to the cloud so are reducing use of the solution. Right now, we have twenty developers who perform automation tasks. 

What is most valuable?

The operations manager does a fantastic job on the front end because it includes on-premises and cloud use cases that pertain to any infrastructure. The solution has made great progress in integrating all these things together. 

The solution allow us to define our own super metrics. If we cannot an out-of-the-box metric, then we can write and start using our own super metric instead of waiting for the solution to develop something. 

What needs improvement?

The licensing models are a bit confusing so should be simplified. 

The solution could include more integrations and supportability around the container space. They have already started to do this, but could expand support for Kubernetes platforms and DevOps tools used for Kubernetes clusters or cloud-native development. 

For how long have I used the solution?

I have been using the solution for seven years. 

What do I think about the stability of the solution?

The solution is stable so I rate stability a ten out of ten. 

What do I think about the scalability of the solution?

The solution is absolutely scalable. 

How are customer service and support?

We have contacted technical support several times. On average, they do a pretty good job but sometimes drop support requests. There is always some amount of work we do ourselves because we customize beyond the out-of-the-box options. 

Support is rated an eight out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is pretty easy and deployment takes about an hour. 

There are a lot of prerequisites to fill before attempting installation. If something is not right, the solution may not work the way it is expected. 

I rate setup an eight out of ten. 

What about the implementation team?

We implemented the solution in-house. 

What's my experience with pricing, setup cost, and licensing?

The solution is pretty expensive. If you can afford it, you should absolutely buy the solution because it provides good workload management. 

If you have oversized or undersized workloads, then the solution catches them and gives you auto-scaling suggestions that save you a ton of money. The solution will even automate some of the work to keep performance and resources at  optimal levels. It saves you from the cost of expanding your infrastructure. 

There are various licensing models that can be a bit confusing. 

Which other solutions did I evaluate?

The solution is the best fit if you have a VMware infrastructure because it understands the native components. 

We do not see a similar product in the VMware infrastructure that works as good as the solution. 

What other advice do I have?

Often times, when I think of a missing feature I end up seeing that it is planned for an upcoming release. The solution keeps up with development so it is a great option.

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware Aria Automation
January 2026
Learn what your peers think about VMware Aria Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
Abhishek_Agarwal - PeerSpot reviewer
Principal Consultant at a tech vendor with 10,001+ employees
Real User
Nov 30, 2022
Integrates well with leading third-party solutions and is scalable and stable
Pros and Cons
  • "VMware Aria Automation is a very scalable solution because it integrates well with a couple of leading products in the industry. For products that are not already integrated, there are plugins or adapters that can be used with customization."
  • "Automation or scripting should be simplified so that administrators who are not experts can have a better grasp of automation."

What is our primary use case?

We primarily use it to automate workloads.

What is most valuable?

The most valuable features are the multimachine blueprint and advanced designer configuration.

What needs improvement?

Automation or scripting should be simplified so that administrators who are not experts can have a better grasp of automation.

For how long have I used the solution?

My organization has been working with this solution for about six years.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

VMware Aria Automation is a very scalable solution because it integrates well with a couple of leading products in the industry. For products that are not already integrated, there are plugins or adapters that can be used with customization. 

Because we are a large organization, we probably have more than 30 people who use the solution.

How was the initial setup?

The basic installation is quite easy. If you have all of the prerequisites ready, then within two to three working days the basic foundation can be created.

Two people could probably deploy and maintain one foundation of the solution.

What about the implementation team?

We deployed the solution ourselves.

What was our ROI?

We have definitely seen an ROI because automation is directly related to productivity.

What other advice do I have?

Try to use the maximum level of automation possible within VMware Aria Automation. It will help you to achieve the maximum results. This solution has a lot of other features other than provisioning, like tighter integration with third-party products, ISVs, backup software, and open APIs. To fully utilize the product, you would need to get into these areas along with normal provisioning.

On a scale from one to ten, I would rate VMware Aria Automation at nine.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1442424 - PeerSpot reviewer
Product Engineer at a tech vendor with 1,001-5,000 employees
Real User
Jun 9, 2022
It speeds up deployment for our customers, but it could be lighter, and the vendor's API could be improved
Pros and Cons
  • "The preset policies and templates are useful. I would say that vRA is one of the best solutions we have. The CI/CD features also look helpful even though we aren't using them at the moment. We plan to get more involved and train our customers as much as possible."
  • "The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources."

What is our primary use case?

Mostly, vRA is for automating deployment. We use it with templates to deploy and maintain compliance based on the certifications we have. It's a way to maintain consistency across cloud and data center environments. 

We have about 30 to 40 engineers. They are primarily support engineers what we call platform hybrid teams. They create templates and help customers deploy VMs.

How has it helped my organization?

The main benefit of vRA is a faster deployment for our customers. Before implementing vRA, we were building VMs from scratch, but vRA allows us to create images, so we can deploy a VM in just a few minutes.

Obviously, it depends on the hardware installed and everything, but the time has been significantly reduced. Time is money. We want to provide as much flexibility in the private cloud and bring our customers as close to the private cloud as possible.

What is most valuable?

The preset policies and templates are useful. I would say that vRA is one of the best solutions we have. The CI/CD features also look helpful even though we aren't using them at the moment. We plan to get more involved and train our customers as much as possible.

What needs improvement?

The solution could be lighter. As an administrator, I would like to simplify the number of services I need to deploy. They took a significant step in that direction by removing all the Windows dependencies that we had in the past, but there are still a lot of services consuming resources. 

I would also like to see a richer API. This is true of all VMware solutions because the REST API is not the best.

For how long have I used the solution?

I have been using vRA for the last three years. We've gone through different versions of the solution.

What do I think about the stability of the solution?

We haven't had major issues with vRA so far. Generally speaking, all the VMware infrastructure does work. I wouldn't say it's rock-solid, but we haven't experienced significant stability problems on the platform.

What do I think about the scalability of the solution?

Our most significant deployment is two clusters working with a single instance, and it's running perfectly fine. It comprises two clusters of 15 ESXI servers each, so it's a massive deployment.

We do plan to increase usage and deploy vRA for other customers, but we currently have a small number of customers actively using it. Then we have our internal segment of vRA that we connect to a few small customers. But the idea is to expand it and add as many customers as possible.

How are customer service and support?

I rate VMware support eight out of 10. We have a VMware service agreement, and we've used support a few times. It was helpful, but they needed to research some of our questions because our implementations tend to be a bit complex. That's why I don't give it a perfect 10.  

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a home-grown solution before, but we changed to vRA because of it's simplicity and compatibility with all the tools we use.

How was the initial setup?

I rate vRA eight out of 10 for ease of setup. The previous version of vRA was harder to deploy, but they have simplified it considerably. 

After the deployment, daily maintenance doesn't take more than one day a month. There is nothing much to be done once it's set up. The upgrading is sometimes a headache, and it takes longer. For deployment and maintenance, we need at least one network engineer, one platform engineer, and three storage people. That's because our team is split into three different tiers.

What was our ROI?

I would rate vRA six out of 10 for ROI. It's in the middle. We haven't quite broken it even yet, but we are close.

What's my experience with pricing, setup cost, and licensing?

We pay a license based on volume. I rate VMware vRealize Automation four out of 10. The license is quite expensive. 

Which other solutions did I evaluate?

The engineering team evaluated a few solutions, but we went with vRA because it is the fastest and easiest.

What other advice do I have?

I rate VMware vRealize Automation seven out of 10. I recommend it for any company that constantly deploys VMs. This tool will help you a lot. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partners
PeerSpot user
CTO/CEO at a tech services company with 1-10 employees
Real User
Oct 14, 2021
Saves a lot of time, provides more visibility, and has extensive automation capabilities
Pros and Cons
  • "The automation part is most valuable. Because it is a VMware product, the automation capabilities that come with vRA are pretty extensive. We can integrate and build a lot of features on top of it, which makes it extremely useful for us."

    What is our primary use case?

    We are mainly using it for automation. Our main use case is providing in-house kind of cloud capabilities to the enterprises so they can utilize automated provisioning, backups, etc.

    Different customers have different versions. We are probably using versions 6 and 7.

    How has it helped my organization?

    One of our main customers is a big tech company. We have created automated labs for their products. They have these events in which they wanted to do training on the event site, and they wanted to have on-the-go labs. We utilized vRA to do that. Another customer for whom we are using VMware vSphere and vRA is a government entity. They have other customers or end-users that are different departments of the government. They have provided them cookie-cutter and templates to provision the VMs and do the backups. So, they are using vRA along with vSphere and the stack to provide a kind of government cloud.

    We use the following DevOps for Infrastructure capabilities: the cloud templating standard for VMware Cloud infrastructure and infrastructure pipelining for continuous delivery. Through these capabilities, we have achieved more control, more monitoring capabilities, and more efficiency in terms of delivering solutions with much more confidence and less number of failures. There is also less strain on our human resources, so everything becomes more easily manageable. These features have saved time for our developers. They have saved 30% to 40% of the time. Using DevOps infrastructure has definitely improved reliability.

    vRA has helped to automate deployment for our developers. These automatic deployments have saved time. It has improved the self-service kind of deployments for the development teams. We have our own internal data centers, and we are also doing a lot of customer deployments. In both cases, it has reduced the time that they have to spend communicating internally with other people. They have these cookie-cutter operations that they can utilize. They can provision their own stuff or deploy their infrastructure pretty quickly. So, the dependencies are reduced, and the developers can focus more on their own part rather than calling the infrastructure team to provision or automate something.

    We have been using VMware within our organization and for our customers, and vRA has enabled us to leverage existing VMware processes, systems, and training in our organization to support IT Ops.

    vRA's automated processes have reduced infrastructure provisioning time. There is about a 60% reduction of time in infrastructure provisioning. 

    Our application provisioning time is also reduced by using vRA automated processes. We have Ansible and other stuff with vRA. There is a 60% to 80% reduction in time for application configuration. It has also reduced the time to market for our apps by at least 40%.

    What is most valuable?

    The automation part is most valuable. Because it is a VMware product, the automation capabilities that come with vRA are pretty extensive. We can integrate and build a lot of features on top of it, which makes it extremely useful for us.

    For how long have I used the solution?

    We have been using it in our own data centers and for our customers for almost five years.

    What do I think about the stability of the solution?

    It is pretty stable. This is based on what I have heard or seen for different projects.

    What do I think about the scalability of the solution?

    I would think that it is scalable. Our clients are usually looking for somebody who can deploy and configure their environments or provide some kind of managed services support. Around 10% to 15% of our customers are on VMware vSphere automation and vRA automation. Internally, there is a 25% utilization. We are planning to expand its usage this year, and we will see how multi-cloud automation can be utilized. We will try to implement things or use cases in a virtual environment, and then we can resell those use cases, provide support for those use cases, or give training to the customers. 

    How are customer service and support?

    I have not worked with them myself, but our customers have VMware support, and we use their TAC accounts to raise an issue and get support.

    Which solution did I use previously and why did I switch?

    Previously, we were mostly using manual processes. The reasons for implementing vRA were more control, visibility, and flexibility. We wanted to move away from manual, human intervention-based processes to automated processes, which would also provide more stability.

    How was the initial setup?

    Its initial setup is of medium complexity. It is not too straightforward, and it is not extremely complex. It can improve. There are technicalities that are involved.

    We have done some deployments that have taken us less than a week. We have also done deployments that have taken us months. On average, it takes three to ten days.

    The deployment strategy depends on the requirements. We like to have a repeatable model, but most of the time, customers have different needs. Wherever possible, we utilize a repeatable model. 

    What about the implementation team?

    In our organization, we have five people who are dealing with VMware infrastructure. Our senior solutions architect has different kinds of certification in VMware solutions. There are two senior engineers and two junior engineers reporting to him. So, we have a team of five people for our internal management and external deployments.

    What was our ROI?

    We have received a return on investment. We are a lean team, and we are able to deliver more. We are able to manage more than what we could manage previously, and we don't have to have lots of people. We are also saving a lot of time, and it is also providing us more visibility.

    Which other solutions did I evaluate?

    I don't think we evaluated other solutions.

    What other advice do I have?

    While implementing a solution like vRA, the most important thing is to understand why you're using it for a use case. If you want to implement a solution to do automation, I would suggest seeing what kind of integrations it provides with different endpoints and plan around it. vRA provides pretty extensive integrations. My advice would be to first just understand why you want to use vRA and then have a strategic roadmap implemented. You should start with a basic implementation and then go on top of it.

    vRA has enabled us to derive value from the cloud more rapidly, but we have not yet fully realized that value. We are planning to use the multi-cloud features more as we go along. It is in the roadmap that we have for this year. Similarly, vRA has enabled us to manage the cloud easily through its entire life cycle, but we have not exploited it fully. We have not utilized it for multi-cloud environments. We have mostly focused on the on-prem environments and on Azure and AWS to a certain extent. We are working on utilizing vRA along with other automations from our tech cloud. There is an internal roadmap that we have for this year in which we want to monitor multiple multi-cloud environments, not only for our own staff but also for our customers.

    We have not used VMware Cloud Templates and iterative development for GitOps much. We have not used the multi-cloud Infrastructure as Code yet. We are planning to use it.

    We have also not used vRA much to extend our security footprint into the cloud. We have done it here and there but not fully and not to the extent that I am happy about.

    I would rate vRA an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1026330 - PeerSpot reviewer
    Cloud and Automation Manager at a comms service provider with 1,001-5,000 employees
    Real User
    Feb 17, 2021
    Helps in democratizing tools so that our end users can work efficiently and be more agile
    Pros and Cons
    • "Having an enterprise service catalog and being able to automate various parts of our infrastructure are among the most important components."
    • "It needs to be more dynamic with variable customization to make new workloads more reliable. It also needs to be faster. We are exploring vRA version 8 right now and maybe what I'm requesting is available in the new version, but we haven't yet explored it fully."

    What is our primary use case?

    We are using it for infrastructure service, automating things in Active Directory, and deploying Microsoft SQL and Oracle databases. We are also using it to automate some scenarios within our infrastructure.

    How has it helped my organization?

    Having a one-stop-shop for our IT services is one of our goals. Exporting and democratizing the tools helps our end users to do their work efficiently and to be more agile. It helps to minimize the time to market for our product.

    Using the solution we are able to automate database refreshment. This process used to consume a number of working days. With vRA fully automating this process, it is now down to five or 10 minutes. As a result, we're able to refresh our testing and development environments frequently. When we go with a new deployment in production, the deployment is based on a fresh copy of production. We're able to have multiple environments so that we can test more product concurrently.

    We use VMware Cloud Templates and having a standard template to be deployed gives us a standard across our environment and minimizes the time it takes to provide services. Despite having 20 machines, we just do the configuration once and then we can deploy it across the whole infrastructure for all environments: production, testing, and development. And this reduces the time to market for our services. They improve reliability. They give us consistency. Having things assembled and having everything in one image helps us provide reliable services. And they have saved time for our developers.

    What is most valuable?

    Having an enterprise service catalog and being able to automate various parts of our infrastructure are among the most important components.

    What needs improvement?

    It needs to be more dynamic with variable customization to make new workloads more reliable. It also needs to be faster. We are exploring vRA version 8 right now and maybe what I'm requesting is available in the new version, but we haven't explored it fully yet.

    For how long have I used the solution?

    We have been using VMware vRealize Automation for seven or eight years.

    How are customer service and technical support?

    VMware's customer support for vRealize Automation is good. They are knowledgeable about the product and have improved their response time. The support is fine.

    Which solution did I use previously and why did I switch?

    We did have a previous solution but I am not able to disclose its name. vRA is an end-to-end solution with all the capabilities.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is very high.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT Consultant at a government with 5,001-10,000 employees
    Real User
    Jan 20, 2021
    Gives you flexibility to analyze and consume resources
    Pros and Cons
    • "vRA has enabled us to derive value from the cloud faster. It is five to six times faster than traditional solutions."
    • "The initial setup was complex from beginning to delivery. The current version is a bit more complex than version 7 to deploy."

    What is our primary use case?

    The goal was to bring the automation process to our customers using virtual machines. We were looking to do the hybrid connection with AWS. 

    It can run on Linux and several versions of Windows that we have.

    How has it helped my organization?

    It gives you the flexibility to analyze and consume resources.

    vRA provides a multi-cloud, self-service, infrastructure-as-a-service cloud consumption and delivery layer. We have a connection and activation between AWS and Azure. 

    There is the possibility to use the central policy, especially using Active Directory. You can put this process into the company so someone can follow it. I can put this control on-prem and outside of our on-prem, using our cloud solution.

    What is most valuable?

    You can consume resources into the data center and hybrid with AWS.

    I can use the console with the dashboard. I also have access to the portal from Azure.

    We use the cloud blueprints for Linux. I can use different templates on-premise and on the cloud via GCP. We can use traditional templates or develop new templates, using them to manage integration with the solution.

    What needs improvement?

    In the future, I hope to use a portal from GCP.

    For how long have I used the solution?

    I have been using it for approximately five years. During that time, we have used versions 6, 7, and 8.

    What do I think about the scalability of the solution?

    This solution is used by six sysadmins.

    Which solution did I use previously and why did I switch?

    This was our first solution of this type.

    How was the initial setup?

    The initial setup was complex from beginning to delivery. The current version is a bit more complex than version 7 to deploy.

    Our deployment took two days.

    What about the implementation team?

    Six people from our company were involved in setting up vRA.

    What was our ROI?

    vRA has enabled us to derive value from the cloud faster. It is five to six times faster than traditional solutions.

    It is easy to deliver IT support when compared to a traditional solution. With vRA, I click it, open it, and then it is available in a few minutes. It saves time because a traditional solution might take two to three hours where vRA takes a few minutes. It's a big difference.

    Which other solutions did I evaluate?

    We analyzed the market. We also looked at OpenStack, which is similar in its functionality to vRA. We chose vRA because of its integrations. Integrations were more difficult with OpenStack.

    What other advice do I have?

    I would recommend doing an integration with hybrid cloud. With vRA, this is excellent.

    I would rate this solution as an eight (out of 10).

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sr. Technical Specialist at a comms service provider with 1,001-5,000 employees
    Real User
    Dec 8, 2020
    Provides a single pane of glass for management; helping us to have a holistic view
    Pros and Cons
    • "The DevOps for infrastructure capabilities has saved time for our developers by automating processes and reducing provisioning time. Task time has been reduced by 40 percent."
    • "They should concentrate on navigation and service improvements."

    What is our primary use case?

    We were looking to have a single pane of glass (one console) to manage our complete infrastructure. It has helped us integrate having one user interface to manage our infrastructure and application templates.

    vRA's multi-cloud strategy is very important to us as a cloud service provider.

    The hardware that we use is Dell EMC.

    How has it helped my organization?

    The manual efforts of creating a VM for an individual customer has now been eliminated, e.g., creating a template or blueprint. With Orchestrator, we will take that blueprint and build a form for the customer. All this used to be done manually by an administrator, from a network, storage, and compute point of view. The admin's job is simple now versus the way we were doing it before.

    It provides a single pane of glass for management. These types of platforms help us to have a holistic view.

    The solution has helped us to automate deployment for developers. Before developers have to build another virtual machine, they can run code with VMware Code Stream integration. They can verify and download code, which really helps our developers be faster.

    vRA has enabled us to derive value from the cloud more rapidly. We have seen increased services along with more integrations and catalogs. Now, we can create and update policies faster. 

    The solution has freed up our time to concentrate on other things.

    What is most valuable?

    • vRealize Orchestrator
    • Catalog Service

    The policy control is excellent. There are multiple security controls that we can achieve by using this tool. When we were siloed, the policy implementation and control were difficult.

    We use the solution’s following DevOps for infrastructure capabilities:

    • The cloud templating standard for VMware Cloud infrastructure
    • VMware Cloud Templates
    • Infrastructure pipelining for continuous delivery
    • We partially use iterative development for GitOps use cases, as it is not very good.

    These capabilities boosts our administration and management from a technical point of view and help our team maintain the solution. Reliability improved because now the CI/CD and DevOps are integrated and managed under the same team using the same software.

    What needs improvement?

    They should concentrate on navigation and service improvements.

    For how long have I used the solution?

    We have been using it for more than two years.

    How are customer service and technical support?

    From the inception and kick-off meeting, VMware has been very professional from a project management standpoint. They know what their goal is and have all the ground work done. They have a dedicated Project Manager. They know what kind of resources that they need, so it happens in a very timely manner. We don't have any complaints from a VMware product management standpoint, because they are all professionals. 

    I would rate the technical support post-deployment as a 10 out of 10.

    Which solution did I use previously and why did I switch?

    Prior to using any VMware products, we had Cisco UCS Director. 

    Prior to vRealize Automation, we had VMware vCloud Automation Center, or vCAC. It was not a mature product. At that point in time, everything was working in silos and the integration was difficult because the APIs were not mature. After we did the automation upgrade, this embedded everything, so it now has one single URL for accessing all applications. 

    How was the initial setup?

    The initial setup was straightforward. From a product point of view, it is seamless. The code runs. The software is built into all the appliances, then everything is deployed automatically and integrated with the scripts.

    There are commercial implications to start up vRA if a company has no hardware nor knowledge of the product.

    Our deployment was one month. Integration and completion of the migration took another two months. Put together, it took us a total of 90 days to implement and start using it. 

    What about the implementation team?

    For the initial setup, there were four people from my organization involved:

    • One SME from compute and storage
    • One SME from network
    • One SME from application
    • One technical project manager.

    What was our ROI?

    We have seen ROI. The more VMs that we create, the more services that we are creating for our customers. Our delivery times are reduced, so we have more productivity.

    The DevOps for infrastructure capabilities has saved time for our developers by automating processes and reducing provisioning time. Task time has been reduced by 40 percent. 

    When it comes to IT operations, 40 percent of our time has been reduced because of Code Stream.

    What's my experience with pricing, setup cost, and licensing?

    From a budget point of view, the pricing is a bit on the higher side.

    We did need to purchase some new hardware for the cloud because we wanted to upgrade it.

    Which other solutions did I evaluate?

    While we evaluated other options, vRA made it easy and quick for us to go with this solution as an existing VMware customer. With new products, there are training implications. Also, VMware is one of the market leaders.

    What other advice do I have?

    If you are already a VMware, definitely consider the cost implications of going with vRA versus a competitor.

    VMware Cloud Foundation (VCF) is 100 percent mature on the private cloud. We don't have any issues working on it.

    We are using other solutions from VMware to extend our network security.

    Training is a continuous process. 

    I would rate this product a nine out of 10.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Updated: January 2026
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    Download our free VMware Aria Automation Report and get advice and tips from experienced pros sharing their opinions.