What is our primary use case?
We are working for VMware Data Center, major NSX and Data Center only.
We use VMware Software Defined Data Center for internal applications where we have hosted many applications. It is basically a broker platform for trading. For application development, we need many servers, so we are hosting those servers on VMware Software Defined Data Center. Although it is software-defined, it is not fully managed by software. It is not fully orchestrated due to cost and skills limitations of the customer, though the entire data center is ready for orchestration.
If you put vRealize automation, then it will be a complete software-defined data center. The complete infrastructure is on virtualization, defined by software, and partially managed by VMware vCenter with basic automation such as HA automatically moving between machines. Because it is a broker platform, they don't want extensive automation. They want to maintain some control because they generally do DC drills, which is a time-taking process that needs to be scheduled. This is a limitation in the present scenario of automations because sometimes customers don't want full automation, they prefer semi-automated solutions.
What is most valuable?
VMware vSAN, HCI is the best feature along with the VMware core suite of VMware ESXi servers. It is basically a part of HCI. In the networking part, VDS is valuable because NSX and similar solutions are required where telecom or multi-tenancy environments exist.
Customers running single instances of networks with physical switches rely on actual throughput or load handling by physical switch buffer and memory chipsets. VMware Software Defined Data Center works but at a limited scale. We cannot completely grow or rely on VMware Software Defined Data Center. Though it is very helpful, we have removed entire server layers from the virtual server layer. The flexibility is excellent as we use storage policies, and whenever any VM or dynamic allocation is needed, it is automatically handled by VMware without physical intervention.
What needs improvement?
VMware has transformed IT significantly by initiating virtualization. However, the company has faced multiple ownership changes, from Dell to other OEMs, and now Broadcom has taken over VMware. Support and existing customers, who are their bread and butter, are not satisfied due to support issues.
They need to improve their support because of new management, policies, and pricing, and they are not offering discounts. Instead of developing regular new products with advanced features, they should focus on managing existing products, their management aspects, and customer satisfaction.
For how long have I used the solution?
We have been working with this solution since 2020 or 2021, so almost five years.
What do I think about the stability of the solution?
We are a VMware solution provider and continue to use VMware. For stability, I would rate it eight out of ten. It is very stable, but I am deducting two points due to support issues. Since VMware created this software, when problems occur, we cannot handle them as we are not developers and need good support. With better support, it would rate ten.
What do I think about the scalability of the solution?
In terms of scalability, I would rate it nine out of ten.
How are customer service and support?
They must improve their support significantly. People are distributing their load across clouds. They are using VMware Software Defined Data Center for virtualization in some places. Everything they want to orchestrate is available on cloud, and they are connecting through direct connect or other connectivity between cloud and their premises infrastructure.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We provide solutions but have limited market exposure because it is advanced technology. Due to cloud adoption, many organizations opt for cloud-based network virtualization instead of building extensive on-premises infrastructure. There is also a skills limitation as administrators must manage multiple aspects of IT and cannot be completely proficient in VMware.
How was the initial setup?
The setup of VMware Software Defined Data Center is not complex, but it requires extensive knowledge. A person without proper expertise cannot deploy it.
Which other solutions did I evaluate?
Nutanix offers their own HCI as a complete solution bundle. Unlike VMware, where servers are bought from other vendors, Nutanix provides a complete built-in solution. Their platform is very fast, and their market presence is increasing due to competitive pricing.
What other advice do I have?
We are direct partners and not using any marketplace. We are working on software-defined SDDC but not using it 100% completely.
For disaster recovery, we use fault tolerance through VMware and manage DR sites through vRealize Operations and vRealize Automation. Backup solutions are primarily on Commvault and other platforms. For complete disaster recovery, we maintain local recovery, file motion, vMotion for local server transfer, and manage replicas using additional tools. It is not a complete VMware stack due to high costs.
The price is extremely high. According to my assessment, if they reduce prices and improve support, their infrastructure sales could increase by two or three times.
On a scale of 1-10, I rate VMware Software Defined Data Center an 8.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other