Specialist at a tech vendor with 10,001+ employees
Real User
Top 10
Jun 28, 2026
My main use case for Verint Open Platform is to update schedules and download the reports. For example, if an agent has not taken their break at the scheduled time, I go to the calendar part in Verint Open Platform, and from there I change their break activity to the actual time. That is how I update their schedule. I have used the parameter reports and parameters part in Verint Open Platform to download the reports.
My main use case for Verint Open Platform is for the adherence view, scheduling part, and real-time analysis. A specific example of how I use Verint Open Platform for adherence and real-time analysis in my daily work is through the Adherence View report and the Variant Real-Time View. Additionally, I worked as a Variant admin and know how to create a profile.
My main use case for Verint Open Platform when I'm supporting these customers is to ensure they have programmed correctly what they need for an agent, or to verify that something programmed in one system is being replied to as it should in another part of the report. I need to make sure they did the configuration correctly and open a ticket with Verint when the configuration is correct and there is a bug in the platform. A recent situation where I had to troubleshoot or escalate an issue with Verint Open Platform involved a configuration for a couple of agents that was not showing in the reports. We checked the configuration and attempted to reproduce the problem, but it was not possible to make those agents appear in the report. We needed to open a case with Verint. Verint worked on it, and although it took a while to give an answer, they needed to reset something in the system that they did not explain exactly to me. After that, the new agents started appearing in the reports again. I do not have anything else to add about my main use case or my support experience with Verint Open Platform. We do not have many requests yet for this open platform. Most things work great out of the box, and we do not have many customer complaints about features not working. Verint Open Platform has been working very well this last year.
Customer Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 10
Jun 8, 2026
The main use case I have for Verint Open Platform is the use of AI, both to handle the coaching part and real-time validation of what happens on the call with alerts to the supervisor when something is going wrong, as well as in the Speech Analytics with AI part, where I can have data close to what is happening in near real-time. I can also ask open questions to the AI based on everything that has been transcribed, and thus have more certainty about what is happening in my contact center. One of the use cases, for example, is activation in the healthcare area when the customer is dissatisfied and is going to open some kind of proceeding, for instance against the company, or a NIP proceeding from the Ministry of Health. The tool automatically generates an alert for the supervisor, notifying that there is a call that tends toward a proceeding, allowing the company to act in a more proactive way.
Verint Open Platform delivers comprehensive business intelligence with cutting-edge features to streamline processes and enhance data management for expert users.Designed for enterprises looking to optimize efficiency, Verint Open Platform provides sophisticated tools tailored for intelligent data integration. It enables seamless collaboration across teams, ensuring that the data analysis is accurate and actionable. With a user-centric design, it fosters improved decision-making, supporting a...
Verint Open Platform is used for everything in my organization. A specific example involves all the OEMs, all the forecasting, and scheduling.
My main use case for Verint Open Platform is to update schedules and download the reports. For example, if an agent has not taken their break at the scheduled time, I go to the calendar part in Verint Open Platform, and from there I change their break activity to the actual time. That is how I update their schedule. I have used the parameter reports and parameters part in Verint Open Platform to download the reports.
My main use case for Verint Open Platform is for the adherence view, scheduling part, and real-time analysis. A specific example of how I use Verint Open Platform for adherence and real-time analysis in my daily work is through the Adherence View report and the Variant Real-Time View. Additionally, I worked as a Variant admin and know how to create a profile.
My main use case for Verint Open Platform when I'm supporting these customers is to ensure they have programmed correctly what they need for an agent, or to verify that something programmed in one system is being replied to as it should in another part of the report. I need to make sure they did the configuration correctly and open a ticket with Verint when the configuration is correct and there is a bug in the platform. A recent situation where I had to troubleshoot or escalate an issue with Verint Open Platform involved a configuration for a couple of agents that was not showing in the reports. We checked the configuration and attempted to reproduce the problem, but it was not possible to make those agents appear in the report. We needed to open a case with Verint. Verint worked on it, and although it took a while to give an answer, they needed to reset something in the system that they did not explain exactly to me. After that, the new agents started appearing in the reports again. I do not have anything else to add about my main use case or my support experience with Verint Open Platform. We do not have many requests yet for this open platform. Most things work great out of the box, and we do not have many customer complaints about features not working. Verint Open Platform has been working very well this last year.
The main use case I have for Verint Open Platform is the use of AI, both to handle the coaching part and real-time validation of what happens on the call with alerts to the supervisor when something is going wrong, as well as in the Speech Analytics with AI part, where I can have data close to what is happening in near real-time. I can also ask open questions to the AI based on everything that has been transcribed, and thus have more certainty about what is happening in my contact center. One of the use cases, for example, is activation in the healthcare area when the customer is dissatisfied and is going to open some kind of proceeding, for instance against the company, or a NIP proceeding from the Ministry of Health. The tool automatically generates an alert for the supervisor, notifying that there is a call that tends toward a proceeding, allowing the company to act in a more proactive way.