Specialist at a tech vendor with 10,001+ employees
Real User
Top 10
Jun 28, 2026
Verint Open Platform cannot be improved in most areas. I chose eight out of ten because you cannot check for the long calls or the emails and chat summaries in real-time. If those features can be added, it would be ten out of ten.
To improve Verint Open Platform, I would recommend adding a section that creates easier options for the rostering part, such as work patterns and work events including training, breaks, lunches, and meetings. This way, scheduling or running a roster pattern becomes easier for anyone handling that. Regarding needed improvements, including more resources instead of just hyperlinks in the Help section of Variant would be beneficial. Including screenshots or short videos for every topic in the Help section would assist someone who is working alone and needs guidance on how to perform tasks.
Verint Open Platform can be improved with a focus on Portuguese support. One thing that sometimes customers complain about is the lack of support in Portuguese since I am based in Brazil and the customers that I support are mostly in Brazil. They complain about not having someone from Verint with Portuguese support to facilitate the communication between them. Of course, Avaya acts as the SPOC, and we are in between the customer and Verint as we are supporting the system. However, they would be more comfortable having support in their own language. I have not taken any training yet regarding Verint Open Platform. I need to check what is available at the Verint website. They usually have good training there. Training is always a good place to improve, and I would like to have more training offered when I access their platform. The reason I chose eight out of ten for Verint Open Platform is that I believe there are a couple of things that are not yet supported for the cloud. I do not have them at the top of my mind right now, but I remember dealing with something that is not available yet. As I said, Portuguese support would make a big difference for end customers so they could communicate easily with Verint. Most of my score is because of a couple of limitations that I unfortunately do not have at the top of my mind, but I know there are a couple of limitations.
Customer Engineer at a tech vendor with 5,001-10,000 employees
Real User
Top 10
Jun 8, 2026
Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is very good as it is today. Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part.
Verint Open Platform delivers comprehensive business intelligence with cutting-edge features to streamline processes and enhance data management for expert users.Designed for enterprises looking to optimize efficiency, Verint Open Platform provides sophisticated tools tailored for intelligent data integration. It enables seamless collaboration across teams, ensuring that the data analysis is accurate and actionable. With a user-centric design, it fosters improved decision-making, supporting a...
Verint Open Platform can be improved by providing better product support. Performance speed could also be enhanced.
Verint Open Platform cannot be improved in most areas. I chose eight out of ten because you cannot check for the long calls or the emails and chat summaries in real-time. If those features can be added, it would be ten out of ten.
To improve Verint Open Platform, I would recommend adding a section that creates easier options for the rostering part, such as work patterns and work events including training, breaks, lunches, and meetings. This way, scheduling or running a roster pattern becomes easier for anyone handling that. Regarding needed improvements, including more resources instead of just hyperlinks in the Help section of Variant would be beneficial. Including screenshots or short videos for every topic in the Help section would assist someone who is working alone and needs guidance on how to perform tasks.
Verint Open Platform can be improved with a focus on Portuguese support. One thing that sometimes customers complain about is the lack of support in Portuguese since I am based in Brazil and the customers that I support are mostly in Brazil. They complain about not having someone from Verint with Portuguese support to facilitate the communication between them. Of course, Avaya acts as the SPOC, and we are in between the customer and Verint as we are supporting the system. However, they would be more comfortable having support in their own language. I have not taken any training yet regarding Verint Open Platform. I need to check what is available at the Verint website. They usually have good training there. Training is always a good place to improve, and I would like to have more training offered when I access their platform. The reason I chose eight out of ten for Verint Open Platform is that I believe there are a couple of things that are not yet supported for the cloud. I do not have them at the top of my mind right now, but I remember dealing with something that is not available yet. As I said, Portuguese support would make a big difference for end customers so they could communicate easily with Verint. Most of my score is because of a couple of limitations that I unfortunately do not have at the top of my mind, but I know there are a couple of limitations.
Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is very good as it is today. Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part.