Compare Adobe vs BlackBerry

Adobe

Based on 206 reviews.

BlackBerry

Based on 89 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Popular Solutions

Adobe Workfront

11 reviews

Adobe Commerce

8 reviews

Adobe Experience Manager

12 reviews

BlackBerry Cylance Cybersecurity

8 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Retailer

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at a financial services firm
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Andrew Christodoulou
Principal Product Manager at a manufacturing company
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Somnath-Shelke
Tech Architect at a tech vendor
My main use case for Adobe Web Experience Management is for static websites. Recently, it has been started for...
Read full review of Adobe Web Experience Management »
Anonymous User
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company
Adobe Experience Manager is being used for website development and app PWA developments. It is also used in multiple...
Read full review of Adobe Experience Manager »
Lavanya Prasanna Kumar
System Consultant
My use cases for Adobe Sign include working in NNE until April, where I played as an Adobe Enterprise Admin for...
Read full review of Adobe Sign »

Review 1 of 5

GauthamVakapalli
Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at a security firm
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at a computer software company
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

BharatR
Product Marketing Manager at a educational organization
I cannot comment on technical support from Adobe Analytics because we have an internal team which helps us.
Read full review of Adobe Analytics »
Andrew Christodoulou
Principal Product Manager at a manufacturing company
We have very little interaction with the support team from Adobe. We work with an Adobe Commerce-accredited agency, a...
Read full review of Adobe Commerce »
Viraj Bankar
Senior Consultant at a consultancy
I have had conversations with the solution's technical support team on specific issues. From Adobe Target's...
Read full review of Adobe Target »
Bishen Gosai
Acrobat Sign Specialist at a tech services company
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
Gaurav Jasoria
Founder at a tech services company
I would rate the technical support a seven, on a scale from one to 10, with one being the worst and 10 being the best.
Read full review of Adobe Commerce »
Michela Bruna
Ux designer & content strategist at a energy/utilities company
I have not contacted technical support.
Read full review of Adobe Experience Manager Mobile [EOL] »
Arpit Raj Senapati
Software Engineer Trainee at a media company
I've never needed technical support in the past.
Read full review of Adobe Flash [EOL] »
RakibulIslam
Sr. Software Engineer at a tech vendor
I rate the support team an eight to nine out of ten. Whatever issues I have raised with the support, they use to take...
Read full review of Adobe Workfront »
Vishu Aggarwal
Freelance Corporate Trainer at a non-tech company

Read full review of Adobe Creative Cloud for Business »
Deepa Soni
Senior Software engineer at a tech vendor
When issues arise in Adobe Workfront, such as when working on a workflow and a random field or URL is not working, or...
Read full review of Adobe Workfront »
Prasad Boddu
project manager at a transportation company
The customer support is great, and everything has been good so far.
Read full review of Adobe Experience Manager »
RakibulIslam
Sr. Software Engineer at a tech vendor
I can give a good rating to the technical support since they have been creating a lot of templates, like the best...
Read full review of Adobe ColdFusion »
Pritam Deb
Senior Analyst at a tech services company
In my company, we had a separate team from the client side that used to take care of the things associated with the...
Read full review of Adobe Campaign »
Anonymous User
Head of Service Delivery at a tech services company
Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms...
Read full review of Adobe Commerce »
Ketan Sahasrabudhe
Infra At Idealake IT Pvt Ltd Head at a tech services company
Support for Adobe Experience Manager is good. I would rate it 8. They are always supportive.
Read full review of Adobe Experience Manager »
SaiKrishna3
AEM Specialist at a tech services company
I rate the technical support a seven out of ten.
Read full review of Adobe Target »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Anonymous User
Associate Director, PMO
Customer Service: Excellent. We've always had good response time, and the representatives have been knowledgeable....
Read full review of Adobe Workfront »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company
The response has been very quick. The resolution time depends on the type of ticket raised. For P1 tickets, the...
Read full review of Adobe Experience Manager »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Monvick Teja
N\A at a consultancy
I have contacted the customer service in a recent block that I faced with the AWS launch.
Read full review of Adobe Target »
Anonymous User
Web Traffic Manager at a financial services firm
Customer Service: On a scale from 1 to 10, and 10 being the highest level a 10! Technical Support: On a scale from 1...
Read full review of Adobe Workfront »
Anonymous User
Company Specialist at a non-profit
I have always had good experiences with Adobe's customer service. They are helpful, although sometimes the accents...
Read full review of Adobe PDF Services API »
Anonymous User
Business Technology Manager at a government
Support is quite good. It has been top-notch.
Read full review of Adobe Sign »
Anonymous User
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
Anonymous User
AEM Developer / Consultant at a tech services company
The technical support is active in responding but may take a while, depending on the complexity of the issue.
Read full review of Adobe Experience Manager »
Anonymous User
Digital Transformation specialist at a tech services company
We did not have issues to use the support.
Read full review of Marketo »
Anonymous User
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »

Review 1 of 30

Robert Valencia
Solution Architect at a computer software company
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at a computer software company
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at a healthcare company
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Niels Aerts
Founder at a security firm
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
RudyGudmundsson
CTO & Co-Founder at a tech services company
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Orlando Barbosa
Head of Systems at a consumer goods company
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Loic Maury
IT Manager
CylancePROTECT's technical support is non-existent.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Leonard Altamura
Security Architect at a tech services company
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at a tech services company
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Technical Support

No Data Available

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