Compare Adobe vs BlackBerry

Adobe

Based on 197 reviews.

BlackBerry

Based on 88 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

Popular Solutions

Adobe Workfront

9 reviews

Adobe Commerce

7 reviews

Marketo

10 reviews

BlackBerry Cylance Cybersecurity

10 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

5 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Computer Software Company

13%

Manufacturing Company

12%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepa Soni
Senior Software engineer at HCLSoftware
Adobe Workfront is a cloud-based work management platform, enabling teams and organizations to plan, track, and...
Read full review of Adobe Workfront »
Nitish Lamba
Technology Lead at Infosys
I have used Adobe Target for different purposes. The most basic use case is A/B testing. We run random tests on the...
Read full review of Adobe Target »
Ketan Sahasrabudhe
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
We are working on digital experience platforms such as Adobe Experience Manager or Sitefinity. It's for powering...
Read full review of Adobe Experience Manager »
Lavanya Prasanna Kumar
System Consultant at Freelancer
My use cases for Adobe Sign include working in NNIT until April, where I played as an Adobe Enterprise Admin for...
Read full review of Adobe Sign »
Anonymous User
Engineer - Technology at a marketing services firm
My use case is very similar to how we push emails and run notes of contents. The application includes late scoring...
Read full review of Marketo »

Review 1 of 5

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company

Read full review of CylanceOPTICS »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

Juan Eduardo Puracchio
Architect + Developer at Brava Data
We have contacted their support team. They have different layers and a bit of bureaucracy in handling tickets, which...
Read full review of Adobe Target »
Vengadesh Raj
Engineer - Product and Platform Engineering at Altimetrik
I have not personally interacted with customer service or raised any tickets. Our Adobe Experience Manager team...
Read full review of Adobe Experience Manager »
Pritam Deb
Senior Analyst at Accenture the Netherlands
In my company, we had a separate team from the client side that used to take care of the things associated with the...
Read full review of Adobe Campaign »
Anika Gaur
Senior Digital Solutions Analyst at Rich Products
I would rate my experience with customer support as an eight out of ten. They are not very prompt and take much time...
Read full review of Marketo »
Nitish Lamba
Technology Lead at Infosys
While Adobe's support team generally addresses critical issues quickly, I've found their support to be not very...
Read full review of Adobe Target »
Deepa Soni
Senior Software engineer at HCLSoftware
When issues arise in Adobe Workfront, such as when working on a workflow and a random field or URL is not working, or...
Read full review of Adobe Workfront »
Puneeth Babu
Senior Technical Consultant at FinXL IT Professional Services
The move to the cloud has been challenging, and I've had to contact technical support. I would rate them at seven on...
Read full review of Adobe Experience Manager »
Md Ariful Islam
Application Engineer at Rakuten Symphony
I don't need any support from Adobe, so I don't have any experience with it.
Read full review of Adobe Commerce »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Adobe Commerce »
R Mishra
Consultant at Tata Consultancy
The technical support is good, and I would give them an eight out of ten.
Read full review of Adobe Experience Manager Mobile [EOL] »
Vishu Aggarwal
Freelance Corporate Trainer at Freelancer
Whenever we had any issues, we got to Adobe Forums. There, we receive answers.
Read full review of Adobe Flash [EOL] »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
RakibulIslam
Sr. Software Engineer at Wipro Limited
I can give a good rating to the technical support since they have been creating a lot of templates, like the best...
Read full review of Adobe ColdFusion »
Anonymous User
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Anonymous User
Head of Service Delivery at a tech services company
Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms...
Read full review of Adobe Commerce »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »
Anonymous User
Senior Developer at a tech vendor
Adobe provides good support. If a client faces any issue, through the care account (access once a license is...
Read full review of Adobe Experience Manager »
Mitchel Mol
CEO / Owner at Aelion - Netherlands
Customer Service: Never had direct contact with Adobe ColdFusion customer service. Technical Support: Never had...
Read full review of Adobe ColdFusion »
Anonymous User
Senior CDP Specialist at a marketing services firm
The support team, though available, can be slow to respond, requiring multiple escalations to resolve issues...
Read full review of Adobe Target »
Anonymous User
Senior Adobe CQ5 / AEM Developer at a tech services company
Customer Service: 9 Out of 10 Technical Support: 9 out of 10
Read full review of Adobe Experience Manager »
Anonymous User
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Muhammad Ardhin
Works
They are very helpful and supportive, but at times I found some communication troubles.
Read full review of Marketo »
Anonymous User
MS Candidate and Nonresident Fellow at a international affairs institute
I do not recall using the technical support.
Read full review of Adobe Connect »
Anonymous User
Senior Process Analyst at a venture capital & private equity firm
Customer Service: The customer service is very good. A lot of the time, the help desk is willing to help but the...
Read full review of Adobe Workfront »
Anonymous User
Growth Strategies and Demand Generation Consultant at a marketing services firm
I would give technical support a rating of 5/10.
Read full review of Marketo »
Anonymous User
Microsoft Dynamics CRM System Administrator at a manufacturing company
Customer Service: Outstanding. I get replies usually the same day. They are always availabel and friendly when we...
Read full review of Adobe Workfront »
Anonymous User
VP Marketing at a financial services firm
Customer Service: The customer service is great once you get the right person on the phone. Sometimes the person...
Read full review of Adobe Workfront »
Anonymous User
Creative Trafficker at a consultancy
Customer Service: Great! Super helpful and pretty good response time. Technical Support: When I have scheduled a...
Read full review of Adobe Workfront »
Manjunatha OK
Marketo Consultant at Webtech software servies
Their technical support gives you just the basic support. If you need more or in-depth information, you can approach...
Read full review of Marketo »
Anonymous User
Director, Service Training at a construction company
Adobe has a VAR system, where they have authorized resellers and dealers. Our first call is to the dealer, and they...
Read full review of Adobe Connect »

Review 1 of 30

Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

Technical Support

No Data Available

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