We are the distributor for DFLabs.
Protects an organization from the threat of a data breach or cyberattack
What is our primary use case?
What is most valuable?
The vendors themselves will actually help with any customizations a client may require. Many vendors don't offer this service or if they do, they charge very high rates. Their vendors are very helpful; they will walk you through the whole Playbook until you have a good grasp of the product. Also, in terms of integration, it is very seamless compared to other cybersecurity products.
They also have good features such as multi-tenancy. Every user would like to see these kinds of fanciful features on a robust interface. It actually makes the user feel like they are in a sci-fi movie.
For how long have I used the solution?
I have been distributing DFLabs for two years.
What do I think about the scalability of the solution?
DFLabs is both very scalable and stable.
How are customer service and technical support?
Because we are located in Singapore, there is a time-zone difference with customer support. The support is not 24/7 so we have to work with them on their schedule for deployment and customization, which is usually in the afternoon, Singapore time.
How was the initial setup?
The initial setup is very straightforward.
The deployment is very fast. Depending on the complexity of your setup, it can vary but usually, it's a very quick process. It usually takes two to three days for a simple setup, but a customized setup can take roughly one week. We have to work with the customers to gather their requirements, then do the customizations based on their requirements while following the Runbook and the Playbook at the same time.
What other advice do I have?
If your organization has its own specific workflow and a set of procedures to follow when a specific incident occurs, then I would recommend this solution. It can be very specific when issuing individual tasks.
In terms of pricing, it's also very competitive compared to other solutions.
Interface-wise, compared to Demisto, it's not the best but it's a very intuitive tool. I would definitely recommend this solution.
On a scale from one to ten, I would give DFLabs a rating of nine.
Which deployment model are you using for this solution?
On-premises
