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DFLabs IncMan SOAR vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DFLabs IncMan SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
27th
Average Rating
0.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of DFLabs IncMan SOAR is 0.2%, up from 0.2% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 10.1%, down from 12.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

reviewer1137807 - PeerSpot reviewer
Protects an organization from the threat of a data breach or cyberattack
The vendors themselves will actually help with any customizations a client may require. Many vendors don't offer this service or if they do, they charge very high rates. Their vendors are very helpful; they will walk you through the whole Playbook until you have a good grasp of the product. Also, in terms of integration, it is very seamless compared to other cybersecurity products. They also have good features such as multi-tenancy. Every user would like to see these kinds of fanciful features on a robust interface. It actually makes the user feel like they are in a sci-fi movie.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The vendors themselves will actually help with any customizations a client may require"
"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"It is quite scalable. I would rate it a ten out of ten."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"The product can automate security tasks."
"It is a scalable solution."
"The orchestration in XSOAR is significantly easier compared to other SOAR tools I've used."
"Cortex XSOAR's playbook for incident management and automation is highly valuable."
"The most valuable feature is its capability to automate responses and collect information for any security event before you even delve into the details. It's a vast product with an active roadmap, so I'm satisfied with it for now. It's very efficient at data collection and correlation."
 

Cons

"The support is not 24/7."
"We need a little hands-on experience to install the solution."
"The configuration of the solution could improve it is difficult."
"Previously, when Demisto was, there was a community edition; we could use it, reinstall it, and customize it. Since Palo Alto took over, it has become more financially oriented. It's business, but they could offer a pro model and a lighter model for different needs."
"XSOAR could have more integration options."
"Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly."
"I would love to see more flexibility on what we can display and design on the dashboards."
"The tool’s multi-tenancy feature must be improved."
"Palo Alto Networks Cortex XSOAR lacks to offer SIEM functionalities currently."
 

Pricing and Cost Advice

Information not available
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"Cortex XSOAR's price could be lower."
"The solution is based on an annual licensing model that is expensive."
"It is approx $10,000 or $20,000 per year for two user licenses."
"The solution's pricing needs improvement."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"It is expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

DFLabs IncMan Incident Response
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

University of Advancing Technology, Cybersecurity Ventures
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: July 2025.
865,295 professionals have used our research since 2012.