It's an experience platform. People use the tool to make things look pretty.
The product is highly dependent on other tools, and it doesn’t have reporting functions
What is our primary use case?
What is most valuable?
The integrations work fine.
What needs improvement?
The product is quite poor in integration with the back end. We can’t report out of it very well. It's highly dependent on other tools. If it doesn't integrate properly, it can be quite complex to work with. I don't see any value in having a learning experience platform over and above a working LMS like Cornerstone.
Getting data out as an administrator has always been bad because the product doesn’t have its own reporting functions. It has a reporting tool added to it. It's not part of the core system. It's very hard to report on data accurately and know that the data is accurate because it doesn't always reflect what's actually in the tool.
For how long have I used the solution?
I have been using the solution for a year.
What do I think about the stability of the solution?
The tool is stable.
How are customer service and support?
The technical support team is very willing to support. It tries very hard. It does take a little while to turn around data updates. One of the reasons we have to request updates to data is that we have no ability to load things ourselves. It's one of those systems where the autonomy is not there. We are quite dependent on the vendor to get the system up to a certain standard. Our implementation wasn't very good.
How was the initial setup?
There is no on-premise version.
What's my experience with pricing, setup cost, and licensing?
The tool’s pricing is too much for what it is.
What other advice do I have?
Cornerstone has acquired EdCast to change how it integrates and uses skills management. Cornerstone has been holistic for many years and already has most functionalities. I would like to see how it works in the future.
We do not need an LXP. If the LMS is managed correctly, there's no business case to have an LXP in addition to an LMS. I would not recommend the solution to others. Overall, I rate the solution one out of ten.
