Automation Anywhere Reviews

Name: Automation Anywhere
Brand: Automation Anywhere
Rating: 4.2 (609 reviews)

4.2 out of 5

609 reviews
96% willing to recommend

What is Automation Anywhere?

Automation Anywhere offers a robust automation platform known for its user-friendly interface, flexible scalability, and advanced automation capabilities. It's designed to streamline operations across industries by automating manual and repetitive tasks.

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Automation Anywhere is the #1 ranked solution in top Agentic Automation solutions, #2 ranked solution in BPM Software, #2 ranked solution in best RPA tools, #2 ranked solution in top Process Mining solutions, and #3 ranked solution in top Intelligent Document Processing (IDP) solutions. PeerSpot users give Automation Anywhere an average rating of 8.4 out of 10. Automation Anywhere is most commonly compared to UiPath Platform: Automation Anywhere vs UiPath Platform. Automation Anywhere is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 866,218 peers since 2012

Featured Automation Anywhere reviews

Vatsal Mehta

Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.

Document Automation is a game changer. Earlier, with IQ Bot, we achieved partial automation—around 80% of the process was automated. With GenAI and Google Vision OCR now integrated into Document Automation, end-to-end automation is achievable, even with unstructured documents. The AI agent automation is noteworthy. Everyone is moving from RPA to agentic process automation. I had a chance to delve deeper into it at the Imagine event in Bangalore in 2024, where I engaged hands-on with AI agents. We are exploring use cases to create our own AI agents, which is exciting. The generative recorder and BPMN converter features are also impressive. If we have recorded the complete process flowchart in the .BPMN file, uploading this file into Automation Anywhere results in a complete bot framework, reducing development efforts by 30%. Additionally, the generative recorder's ability to handle changes in web portal elements ensures process continuity and notifies developers of updates, aiding in environmental change understanding. If any element changes on the existing web portal on which the bot is currently working, the generative recorder can record and capture the action. The bot will automatically understand at the run time that the particular object has changed, and it will automatically take actions to complete the process and ensure that it does not fail because of that one change.

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Prafful Jha

Software Developer at Boston Scientific

The way it integrates with subsystems is impressive. When automating business processes, there might be multiple systems in use. Automation Anywhere provides various ways to connect, such as by directly using backend APIs or using the frontend. This is incredibly useful. They are constantly enhancing its capabilities. They have already included support for GenAI, enabling easy LLM training. You can train LLMs without putting in a lot of effort. You can train a model very easily. If you do the same thing manually from scratch, it will take a lot of time and you also cannot be sure of the accuracy. They are enhancing their capabilities in the field of AI to provide efficiency and accuracy. It is a low-code/no-code platform. If you have a little bit of technical knowledge, you can easily design a bot. It is a basic part of software development. It is easier if you are aware of a few things such as writing up a logic, loop conditions, etc. Someone having the basic knowledge can easily adapt to this tool. It is quite simple and straightforward with drag-and-drop actions. It also provides information about a particular package or action you are going to use in your automation. If you are not familiar with the technology, you can explore Automation Anywhere University where they provide training. For anyone eager to start with it, it is quite easy.

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Justin Third

Application Analyst at a healthcare company with 501-1,000 employees

It was a response to COVID that prompted us to dive into scalable tools. We needed scalability and the ability to perform 10,000 or 1,000 or 200 tasks at any moment. No other software that we have had could provide such scalability and is built in a modular way. It is unique and almost invisible. You do not realize its impact until you discuss it with users who provide positive feedback. We build automation, support it, and deploy it. When we meet with our users later, they have such good feedback about how impactful these things are to their path. For a nurse, not having to repeat a task 10,000 times has made a significant difference. Especially during COVID, it was truly helpful on the front line. Now, I also employ it with other powerful medication tools. I was personally able to see its benefits as soon as I jumped into software. It was one of the most impactful and amazing tools for my day-to-day life because, at any point in time, I could design something, modularly build it, and deploy it. It can handle such amazing tasks, including things like templates and design and all other materials that we have for communications or activities, and produce them for me automatically. For me, personally, it made a huge impact right from the get-go, but as an organization, we definitely had to learn how to make choices on our use cases. It has absolutely saved us time and costs. The whole point of the software is to develop something that at least on a use case basis provides value. We have many years of learning how to do our program. Over time, we have also been using it for other things, such as compliance. We have definitely evolved from just saving time or money to using this solution for everything we can use it for.

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Automation Anywhere video interviews

Watch video interviews with real Automation Anywhere users to learn how the Robotic Process Automation (RPA) solution helped improve their organization. The videos include info about the challenges and benefits of implementing Automation Anywhere.

May 14, 2025

Douglas Long

Innovation & Automation Solutions Director, Healthcare at a tech consulting company with 5,001-10,000 employees

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Jun 24, 2025

Srikanth Haridoss

Director of Platform and Hyperautomation Services at a media company with 10,001+ employees

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May 13, 2025

Murali Perumalraj

Senior Manager, Automation & Integration Platforms at Silicon Labs

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Automation Anywhere mindshare

Product category:

As of August 2025, the mindshare of Automation Anywhere in the Robotic Process Automation (RPA) category stands at 9.4%, down from 12.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Automation Anywhere	9.4%
UiPath Platform	19.4%
Microsoft Power Automate	18.3%
Other	52.900000000000006%

Robotic Process Automation (RPA)

PeerResearch reports based on Automation Anywhere reviews

Type	Title	Date
Category	Robotic Process Automation (RPA)	Aug 29, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 29, 2025	Download
Comparison	Automation Anywhere vs UiPath Platform	Aug 29, 2025	Download
Comparison	Automation Anywhere vs Microsoft Power Automate	Aug 29, 2025	Download
Comparison	Automation Anywhere vs Blue Prism	Aug 29, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath Platform	4.4	19.4%	98%	841 interviews Add to research
Microsoft Power Automate	3.9	18.3%	87%	131 interviews Add to research

Valuable Features

Automation Anywhere is praised for its user-friendly, low-code/no-code interface, allowing non-technical users to rapidly create bots. Key features include IQ Bot for cognitive document processing, MetaBot for reusable components, API integration, and seamless scalability. Its intuitive drag-and-drop capabilities support diverse application integration, boosting efficiency in automating complex tasks. The platform’s AI-driven enhancements, such as Generative AI, enhance automation potential and adaptability across industries. Secure Credential Vault, Control Room, and the Bot Store further improve productivity and operational efficiency.

"The impact of Automation Anywhere on our organization has been significant; it has helped us save a considerable amount of time, approximately 30% to 40%, in repetitive processes and has improved automation accuracy."
"The most valued feature of Automation Anywhere is its Excel functionality; earlier in my career, I used Process Studio as my RPA tool and there was no flexibility of retrieving single cells, but Automation Anywhere has the flexibility to extract data from Excel."
"No review content was provided."

Room for Improvement

Automation Anywhere needs improvements across various domains. Users call for enhanced integration with coding languages, improved UI, and robust error handling. There's a demand for better bot management, scheduling flexibility, and advanced IDE capabilities. Performance issues, complex use case handling, and AI integration are concerns. Users seek improved OCR accuracy, Citrix stability, and cloud functionality. Ease of licensing, streamlined upgrades, and intuitive interfaces are needed. Enhancements in debugging, support services, and seamless integration with third-party applications are also required.

"Debugging can be particularly tricky; identifying the exact reasons for bot failures can be time-consuming."
"The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward."
"The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward."

ROI

Organizations report varied financial outcomes using Automation Anywhere. Many state seeing time savings and reduced personnel needs, leading to significant cost reductions. Numerous cases highlight saved hours and millions in savings due to increased efficiency. While specific savings vary, users often note positive economic impacts. Some entities have saved over $40,000 annually and reduced errors markedly. Overall, Automation Anywhere aids companies in reallocating human tasks towards more value-added activities, enhancing overall operational productivity.

Pricing

Automation Anywhere pricing is viewed as high, making it more suitable for large enterprises than small businesses. Some users find it costlier than competitors like UiPath and Power Automate, while others mention that global agreements or bundling can make it more competitive and flexible. Licensing and setup costs vary but offer scalable options and potentially high ROI. Many users see value in long-term investments despite the upfront costs, whereas others seek more affordable alternatives.

"The solution is costly and the licensing is very confusing."
"The pricing that we received from Automation Anywhere in the beginning was very economical for us. We've seen a lot of benefit from what we spent to what we're receiving. From the beginning, it's been a very low-cost implementation for us."
"We were paying approximately $30,000 for a year license."

Popular Use Cases

Insurance companies and other organizations use Automation Anywhere for automating administrative and back-office tasks like enrollment, payment processing, compliance checks, and finance operations. It's applied in supply chain management, HR processes, and various sectors such as banking, healthcare, and oil and gas. The tool streamlines logistics, inventory management, regulatory tasks, and integrates with systems like SAP and Excel. It reduces manual errors, enhances productivity, and optimizes workflows, allowing entities to focus on complex work by automating repetitive tasks.

Service and Support

Automation Anywhere's customer service and support receive mixed feedback. Many users appreciate timely responses and knowledgeable assistance, rating support highly. Some report slow response times and lack of effective resolutions, impacting client-vendor relationships. Users value dedicated account managers and a strong ticket mechanism for faster problem resolution. However, communication and resource involvement could improve, especially during critical issues. While some praise feature feedback implementation, others encounter inconsistency in service quality and response.

Deployment

Automation Anywhere's initial setup experiences vary, often described as straightforward with the aid of comprehensive documentation and support. Users appreciate the simplicity of cloud-based deployments, which offer easy upgrades and reduced maintenance. However, complexity can increase with advanced configurations, restrictive environments, or on-premises installations, often necessitating coordination between IT and teams to address infrastructure and security challenges. Organizations benefit from a supportive community and technical expertise, facilitating smoother and efficient setups even in more intricate scenarios.

Scalability

Automation Anywhere is widely recognized for its high scalability, allowing organizations to expand automation efforts effectively. Users can manage numerous bots simultaneously, enhance capacity with virtual machines, and utilize cloud infrastructure for seamless scaling. The architecture supports various deployment models, enabling flexibility. While developers need to ensure proper coding and architecture, many have reported successful scalability with rapid deployment and efficient bot management, making it suitable for various industries and global operations.

Stability

Feedback shows Automation Anywhere is mostly stable, with improvements in recent versions. Users report occasional issues with specific commands or environments, especially during upgrades and with older versions. While some experienced minor glitches or inconsistencies, many find the platform reliable for daily tasks. Successful stability often depends on system architecture, developer expertise, and infrastructure. Users appreciate its consistent updates and effective monitoring, which enhance reliability in various environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Automation Anywhere Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	115
Midsize Enterprise	66
Large Enterprise	374

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	634
Midsize Enterprise	306
Large Enterprise	1444

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Energy/Utilities Company

Insurance Company

University

Performing Arts

Transportation Company

Retailer

Construction Company

Government

Media Company

Educational Organization

Comms Service Provider

Real Estate/Law Firm

Logistics Company

Outsourcing Company

Wholesaler/Distributor

Consumer Goods Company

Pharma/Biotech Company

Legal Firm

Recreational Facilities/Services Company

Non Profit

Hospitality Company

Compare Automation Anywhere with alternative products

Learn more about Automation Anywhere

Automation Anywhere empowers organizations with its easy-to-use platform that simplifies automation processes through its drag-and-drop functionality. With features like MetaBot and IQ Bot, it provides advanced automation solutions. The platform seamlessly integrates with business applications, ensuring efficient operation and data protection through security features like the credential vault. Despite its strengths, there is room for improvement in integration with source control systems and third-party applications. Enhancing UI friendliness, IDE capabilities, and licensing flexibility, along with improved support in the Citrix environment, are needed. Better OCR accuracy, AI functionalities, and Excel integration would enhance user experiences.

What are Automation Anywhere's key features?

Ease of Use: Offers a user-friendly platform that allows straightforward automation of processes for non-technical users.
Advanced Bots: Includes MetaBot and IQ Bot for complex automation tasks.
Integration: Seamlessly integrates with business applications for smooth operations.
Security: Features like credential vault ensure robust data protection.
Scalability: Provides flexibility and scalability for expanding automation needs.

What benefits and ROI should users look for?

Efficiency: Automates repetitive tasks, enhancing process efficiency.
Accuracy: Improves accuracy in operations like finance and HR.
Scalability: Offers scalable solutions for growing enterprises.
Cost Reduction: Reduces operational costs by streamlining processes.
Flexibility: Adapts to various industry requirements allowing broad implementation.

In the finance sector, Automation Anywhere is used for tasks like accounts payable, accounts receivable, and invoice processing. In HR, it's implemented for onboarding, payroll, and attendance verification. Its deployment also extends to supply chain, compliance, and customer service, providing streamlined operations by automating complex business processes.

Automation Anywhere was previously known as Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise.

Automation Anywhere customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Author info	Rating	Review Summary
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.	4.5	I've successfully used Automation Anywhere across various domains, integrating AI for document automation and sentiment analysis. While AI agent improvements are needed, the platform's capabilities surpass alternatives like UiPath and Blue Prism, offering comprehensive, end-to-end automation.
Software Developer at Boston Scientific	4.5	I use Automation Anywhere to automate tasks across various domains, achieving significant cost savings and error reduction. Its integration capabilities and user-friendly interface stand out, though reducing dependency on infrastructure would improve it further.
Application Analyst at a healthcare company with 501-1,000 employees	5.0	I work in health care automation using Automation Anywhere to streamline tasks like HR operations and medication monitoring. While valuable, Co-Pilot lacks flexibility and looping. Despite these issues, it's one of the best tools I've used.
Infrastructure Manager at a financial services firm with 10,001+ employees	4.5	I primarily use Automation Anywhere for restructuring and process automation, focusing on invoice payments. Its system connectivity is valuable, but DevOps integration needs improvement. Previously, Excel macros and Power Automate were used, but Automation Anywhere was preferred for cost reasons.
Innovation & Automation Solutions Director, Healthcare at a tech consulting company with 5,001-10,000 employees	4.0	We primarily use Automation Anywhere for process discovery and agentic automation, especially in healthcare. It enhances productivity, offers document automation, and delivers substantial ROI. However, clients seek scalable pricing and integration of AI tools.
Director of Platform and Hyperautomation Services at a media company with 10,001+ employees	4.0	We have used Automation Anywhere for end-to-end automation across various departments, valuing its low-code framework and cloud capabilities. Improvements include better pricing options. The tool has delivered significant ROI, although specific efficiency data isn't available.
Vice President at GEA	4.5	I utilize Automation Anywhere primarily for finance, accounting, supply chain, and document automation. Its interoperability and AI capabilities enhance efficiency. While improvements are needed in industry-specific applications, the investment has yielded significant ROI, making it a preferred choice.
Senior Manager, Automation & Integration Platforms at a manufacturing company with 1,001-5,000 employees	4.0	We initially used Automation Anywhere for order processing and have since expanded to about 60 bots, significantly improving efficiency with document automation. We've seen substantial ROI, though there's room to enhance self-correction abilities in the bots.

Automation Anywhere Reviews

What is Automation Anywhere?

Featured Automation Anywhere reviews

Automation Anywhere video interviews

Automation Anywhere mindshare

PeerResearch reports based on Automation Anywhere reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare Automation Anywhere with alternative products

Learn more about Automation Anywhere

Automation Anywhere customers

Related questions

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