Box - Intelligent Content Management Reviews

Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team.

Box - Intelligent Content Management is integrated with our cloud instance, allowing us to query files based on natural language. This helps us pull up different programs we might have saved or documents that are in there that we can access, review, and share out if needed.

The other primary function is that it's our main file share solution that we suggest out to clients, just because of the ease of use and the customization settings that have been available.

The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy.

For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.

I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be some limitations to those. If they could open that up more, it would be beneficial.

Additional customization with the automation workflows that Box - Intelligent Content Management offers would be helpful.

I have been in this field for seven years.

Scalability is excellent. Adding or removing people is very easy. Box - Intelligent Content Management plans have unlimited data, which is great. If you are adding more files, it is easy to just add and continue.

Customer support is adequate. I find it rather difficult to get in touch with someone, but typically once you do, they are able to provide assistance on whatever you need.

We were using SharePoint from Microsoft, and we switched because Box - Intelligent Content Management is easier to interact with and share files with people. SharePoint is a little cumbersome for our needs because of the different sites and everything you would need to set up.

Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility to go up or down if they are onboarding or offboarding users.

We looked at Dropbox as well, but the Mac integration with Dropbox is not as good as Box - Intelligent Content Management's.

Box - Intelligent Content Management is a private cloud solution. We use Box - Intelligent Content Management servers in order to house the data.

It gives our clients and our team members another way to access it, so you do not have to go through the web. The way Apple has everything set up with cloud storage integration is very seamless, and Box - Intelligent Content Management seems to be on top of changes that Apple makes. They adapt very quickly to that.

With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing. It is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients.

If you do not have any kind of folder structure currently, you should put that in place prior to adding your data into Box - Intelligent Content Management. This way you can start with a clean slate in a proper folder structure.

Box - Intelligent Content Management has a formal partner program, and we do have contacts within Box - Intelligent Content Management specifically that we leverage with our clients. I would rate this product a 9 overall.

Box - Intelligent Content Management is our main use case for intelligent content management, and we primarily use it for content management. It enables us to manage our content, share, and store it using cloud storage and make it available for use in an efficient manner for both our employees and our external partners. Box - Intelligent Content Management is a platform that intelligently manages our content, and we have seen a big improvement in how we share and handle our content because it has made it safe and brought simplicity in the manner of storage and maintenance.

A specific example of Box - Intelligent Content Management usage in our day-to-day work is in document processing. As an IT practitioner, or in our various departments from finance, human resources, and production, we run reports that sometimes reach even 100 pages. Sifting through manually and trying to find the key metrics would take a matter of days and bring delays in report consumption. With Box - Intelligent Content Management platform, we are able to use its Box AI features, and we only need to prompt and request the key metrics or keywords or make searches, and we have the summary highlights and even a synopsis of the reports, allowing us to consume them much faster. This helps us in document processing and extracting crucial business information.

Another area where Box - Intelligent Content Management fits in our daily operations is executing the e-signature modules. Box - Intelligent Content Management moves beyond content management and helps us execute e-signatures. We are able to append and approve documents in a soft manner, in soft copy, and in an automated manner, allowing us to verify them easily. We are able to execute these e-signatures, and this has helped us ease the way we do business and how we serve our customers.

Box - Intelligent Content Management has brought quite a revolution and impact in our organization. It has helped us take advantage of artificial intelligence by applying AI in the whole process of content management. The world is moving into that area, and for us to compete efficiently, we need to be also moving into AI. We are able to apply AI in content management and work seamlessly. On top of that, it has brought us options of cloud storage. Since we do not need to store our files and content physically in safes and shelves, we are able to tap into cloud storage, which has enhanced document security. It has also made us compliant with the set industrial regulations. We are compliant with the data privacy laws because we have secured our customer and organizational content. This allows us to work efficiently and has brought a boost in the way we implement our workflow. Things are faster, and some tasks are no longer quite repetitive and are being handled with much ease.

Regarding specific outcomes, I can discuss the time saved in content management and sharing. Before we had a platform to help us, we relied on manual methods such as email attachments or even physical courier and physical mailing. This took time, and tasks that relied on document completion sometimes lagged behind and took even a week. With Box - Intelligent Content Management in place, we are able to exchange documents and content easily with clients, and such transactions are locked in faster. We are able to do that in a day or two, so time has been saved. There has also been a reduction in cost. We do not have to construct huge physical rooms and file spaces, which came at a cost because we needed maintenance staff and someone to constantly maintain them and ensure they are secure. Now we store our content in the cloud, and it takes a short time to store and access it. The cost of operating our business has gone down, and we have seen an improvement in the way we work.

Box - Intelligent Content Management offers a number of features. One is that it is an AI-powered platform that helps organizations adopt artificial intelligence in content management. It brings its feature Box AI that helps in document processing, extraction, and management of content. On top of that, it enhances the security of our documents, files, and content. When we had physical storage spaces or stored content or files in a physical manner, they were prone to distortion or tampering. With Box - Intelligent Content Management in place, we are able to take advantage and store it on the cloud, where we are able to securely share and control who has access to the content. Therefore, it enhances our document security. On top of that, it is a platform that has very strong integration capabilities. When it came into our organization, it was able to merge and integrate with the existing platforms such as CRM and other customer service platforms. This helps to offer an all-around user experience, and it has made our portfolio and the implementation of our workflow seamless.

Regarding integration, a platform we connected Box - Intelligent Content Management with is a platform we use in offering customer support services. When we integrated it, we needed to have an overview, and clients usually send files and content that needs to be stored that is very crucial and requires safekeeping. Sometimes they send us their data, customer personal information, and other files that are related to what they are looking for in the organization. We needed to manage that content efficiently, and Box - Intelligent Content Management stepped in and integrated well with our customer support service platform. Whatever files we receive from clients are now securely stored in a central repository. We are also able to share whatever they are requesting, and we are able to send documents over. In that whole process, the content we share with our clients is well-managed and well-stored.

A number of areas exist where there needs to be improvement. One is on the cost. The costs in accessing the advanced features of the platform are quite high to small users. This makes the platform to be more suited for middle-sized organizations and large enterprises that have a huge portfolio and are able to implement the platform in a secure manner. Additionally, it is a platform that depends on the internet, and proper internet connectivity is needed. If there is a time when you do not have a secure internet connection, you are not able to access and share content with the required simplicity and speed. If there is a way that the offline mode can be introduced and still maintain the security features of the platform, it will go a long way in helping users adopt and use the platform in a very secure manner.

I can also discuss the performance of the platform, not necessarily the cost. It requires one to have a cloud storage option that is strong and secure. If the cloud solution provider that you use is not well developed, the platform will have challenges in terms of access to data and storing the content.

I have been using Box - Intelligent Content Management platform for the last three and a half years.

Box - Intelligent Content Management has brought quite a revolution and impact in our organization. It has helped us take advantage of artificial intelligence by applying AI in the whole process of content management. The world is moving into that area, and for us to compete efficiently, we need to be also moving into AI. We are able to apply AI in content management and work seamlessly. On top of that, it has brought us options of cloud storage. Since we do not need to store our files and content physically in safes and shelves, we are able to tap into cloud storage, which has enhanced document security. It has also made us compliant with the set industrial regulations and data privacy laws because we have secured our customer and organizational content. This allows us to work efficiently and has brought a boost in the way we implement our workflow, with things being faster and some tasks no longer quite repetitive and being handled with much ease.

For governance and security, I find them plausible. It is stable, and we have had controls of who accesses our content, which enhances the security features of the platform. The controls are easy to govern, so I find it governable and secure to use.

For accuracy and reliability of output, the output has never been in doubt. It is superb, and the AI capabilities in terms of content management are thorough and error-free. I find it reliable and one that will provide accuracy in content management. I would rate this product an eight out of ten.

My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management and in my automations.

When I open Box day-to-day or week-to-week, I look for organizing the files first, as document sharing is my main focus on the Box platform.

The scope of my use of Box is mostly solo only; it is on my personal account.

The best features of Box for me include the structured file organizing, which is the most important part I found. Apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me. That is the reason I shifted from other platforms to Box.

Box has impacted my work by providing essential file structuring, which is the most important part of any cloud storing platform, and it stood out. What piqued my interest more is the use of Box and the smoother process in integrating it into my workflows, another major plus point that I considered when deciding which platform to choose.

Additionally, I recall that there are features in Box related to signing signatures that I did not use during my internship, although I would have if I had used Box for my current work. That is one feature I think I have not explored yet.

The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me.

One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.

I have been using Box since I used it last year, and I had used it many times for my previous internships.

Before I landed on Box, I was storing files in Google Drive, but I moved from Google Drive to Box because I was building workflow automations during my last internship. While I was working there, I was fetching documents that I saved or creating new documents, and I faced limitations with Google Drive. Instead, I moved to Box where file storing was very structured, and the automation part was smoother, so I shifted to Box.

When evaluating options, I did not specifically go through many platforms to finalize on Box; the reason was simple. I just wanted to store documents and access them easily. Besides Google Drive, I was also using Microsoft's OneDrive, which is similar in storing documents on the cloud. However, for me, the automation was of higher priority or importance, and the only platform that stood out among the three was Box. So I moved to Box and used it in my automation workflow.

When I first implemented Box, it took hardly half an hour or even less to get up and running, as I did not have to give much more time into setting up the platform.

My team did not need any formal training on Box, as it was pretty intuitive to pick up, and it was just me using it to store files and then sharing them with others.

On a scale of one to ten, I would rate Box a nine because I do not think there is anything to point out negatively for the platform. If I were to guide newcomers, I would advise them to go through the documentation first, as understanding the platform depends on that. The documentation for Box is superb, and if you understand it well, there should not be any issues that you will face. There may be minimal time consumed for integrating or understanding how Box can be integrated into the automation platform, but I do not think there is much of a learning curve needed for this type of platform. I rated this review a nine overall.

I use Box, Delphi, and IBM FileNet. I worked for a software company as a project manager, and this experience includes FileNet. I also used Delphi for programming work. I am familiar enough with Box to answer questions about it.

I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.

I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook.

Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us.

I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas.

Box's security features have helped my organization meet compliance needs.

I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

I have been dealing with Box since 2013.

I did not use any metrics to evaluate Box's effect on my team's workflow efficiency.

I left IBM totally, and I work in another technology stack now instead of IBM FileNet. I am not using anything in particular at the moment.

Box is very easy to use and easy to implement. I did not need to refer to any support regarding any issue that appeared to me.

I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.

Box is one of the top three file-sharing apps in the market. I have used Drive and OneDrive, but Box has many more features than both.

I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.

I would generally recommend Box to others. I was a user of Box, a good user, and I was an appreciated user.

My review rating for Box is 9.5.

Neutral

I use Box to keep data that I need to share externally, such as presentations or documents.

It seems pretty safe to me, pretty good in terms of security. There's not a big difference between Box, Google Drive, or other similar services, but Box is probably pretty flexible in terms of security.

The increase in the capacity could be an improvement. 

In future releases, there could be encryption, to have better security.

I have been using it for ten years. 

It is a stable product. 

I don't use a very large amount of space on Box. But I can suppose it is pretty good because if IBM uses it all over the company, the product must be scalable.

I use it personally. It is relevant to my company, but there is no company-wide use. When I was at IBM, there were thousands of people that used it.

I was formerly an IBMer, and IBM chose Box as a repository for external communication. I continued using Box after leaving IBM.

The setup of Box is very simple. It took just minutes because it is in the cloud.

I use the free version. For me, for what I use Box for, the value is ten. It is perfect.

I tried some other options, starting from other clouds, even Microsoft. But at the end of the day, even if Microsoft could be more integrated with Office, Box is very simple and effective, so I prefer Box.

Overall, I would rate the solution a nine out of ten. 

We use the solution for data storage and data collaboration. I use the solution to collaborate the documents and files with the team. Box is a kind of repository where I can share things across the organization.

The solution is used for data storage and any kind of visualization. Your data is secured with Box because the access is restricted.

The solution does not have the feature to retrieve deleted data. The solution's data security should be improved. While outsiders cannot access it, people within the organization can access the data using other tools.

I have been using Box for the last six to seven years.

I rate the solution a six out of ten for stability.

The solution’s initial setup is straightforward.

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name.

Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box.

Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved.

Overall, I rate the solution a six out of ten.

We have integrated Box into our platform. I use Box to store documents. Box has document management and e-signature features.

If we close a deal, the agreement will contain the details of what we will charge the customers. We can use Box to add an access control so that only those with access can view the commercial details. Others would not be able to see it. If I write a technical document about a new feature I want to create, I would not want it to get into the wrong hands. So I can provide controlled access to my team members using Box.

Box is a great product. We can provide controlled access to documents using the product. The features work fine. Box makes sense as an enterprise solution. The product has an in-built e-signature feature. If we want to sign a document, we can do it with the help of Box.

The price must be lowered.

I haven’t seen any issues with the product’s stability. It is very stable.

The tool is scalable.

The setup is very straightforward. The setup hardly takes 10 to 15 minutes. I use the cloud version of the tool.

We can refer to the documentation to do the setup in-house.

We use SharePoint for document management.

Overall, I rate the solution a seven or eight out of ten.

We use the solution to store and share our documents with people within and outside the organization.

We use Box as our file management system. We have numerous clients outside our organization with whom we regularly share documents. Box is appealing due to its user-friendly interface, reminiscent of the file structure on our Windows machines. Box is suitable for external collaboration.

The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful.

Box can assign tasks and collaborate. It's very efficient. It is better than SharePoint in this aspect. You can assign multiple tasks to different people on the same document, which works seamlessly.

One drawback is its permissions system, which has caused issues prompting our transition to SharePoint. The reporting functionality could be improved; currently, they utilize Excel for reporting purposes.

Making API calls is challenging because API calls are necessary when moving data from Box to SharePoint. Payment is required beyond a certain threshold of API calls per user, which has been quite difficult.

The support could be enhanced during the transition from Box to SharePoint. Box's pricing model is based on the number of API calls, with a cap applicable to all enterprises. This limitation has been an issue. 

There could be better reporting systems. For example, if something gets deleted, I need to go to the user activity to check who did it. Having a more efficient way to retrieve reports would be beneficial.

I have been using Box for the past two years.

I rate the solution’s stability a six out of ten.

Box's support provides delayed responses. There is an issue with the support system. When you create a ticket, sometimes it feels like you're answering the same questions repeatedly, even though the information is already in their system. This is frustrating, especially when resolving important matters like increasing API call limits.

Neutral

I've been working with SharePoint for a very long time.

The initial setup is decent.

The solution is expensive when it comes to API calls.

Sometimes people get confused. They asked a couple of users who would want to retrieve a file's older version because whatever they worked on, they lost it, and then their version control is handy. You have to ensure it's safe or that part of it complies. It is pre-approved, especially with clinical trial companies. Box has matched all those parameters. We use multifactor authentication to authenticate. We use a tool called Ping, which integrates smoothly with Box. In terms of authentication and security, Box is pretty sensitive.

Box is pretty good. We use DocuSign quite often, and it integrates well with DocuSign. Calling those APIs and getting different reports out of the Box are very limited. The market is under the control of Microsoft. So, when it comes to Microsoft products, Box has the best integration. It's pretty decent, except for the permissions issue, which means that if a user has permission at the top-level folder, they would have permission at the lower folders.

We are switching from Box to SharePoint. Box has some issues with permissions that we don't see in SharePoint. Certain things about Box and SharePoint are perfect. It depends on what your organization needs. SharePoint comes along with the Office 365 package. 

Box is a content management tool. Any company looking for a content management tool and who does not have things in place, like all of them are moving to the cloud. Box gives good competition to SharePoint. We need to store content, organize content, and share it externally and internally.
It depends on the company's requirements and the features they're looking for.

Overall, I rate the solution a six out of ten.

Box is a very secure means to share files with external clients.

Box has improved our collaboration with our clients. We do not necessarily have to give them frequent updates because they can find it themselves.

The most valuable feature of Box is security.

Working on documents in real-time is sometimes faulty and could be improved.

I would like to see Box integrate with more apps.

I have been using Box for seven years.

I rate Box ten out of ten for stability.

I rate Box ten out of ten for scalability.

Box's initial setup was straightforward.

We have seen a return on investment with Box.

Box's pricing is excellent.

Box is an online cloud platform, and I am using its latest version.

The solution is on par with ShareFile and inexpensive.

Overall, I rate Box ten out of ten.