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Carbon Black Managed Detection and Response Reviews

Vendor: VMware
4.4 out of 5
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What is Carbon Black Managed Detection and Response?

Our MDR security solution provides critical insight into attacks using automated machine learning algorithms to validate and prioritize alerts and uncover new threats. Our world-class team of security experts monitors threats in VMware Carbon Black Cloud, and provides rapid response along with threat containment during an incident and policy recommendations to remediate threats.

Get the Managed Detection and Response (MDR) Buyer's Guide and find out what your peers are saying about Carbon Black Managed Detection and Response, Huntress Managed EDR, CrowdStrike Falcon Complete MDR and more!
Carbon Black Managed Detection and Response is the #32 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Carbon Black Managed Detection and Response an average rating of 8.8 out of 10. Carbon Black Managed Detection and Response is most commonly compared to Huntress Managed EDR: Carbon Black Managed Detection and Response vs Huntress Managed EDR. Carbon Black Managed Detection and Response is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
Managed Detection and Response (MDR)
August 2025
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Helped 866,324 peers since 2012

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Carbon Black Managed Detection and Response mindshare

As of September 2025, the mindshare of Carbon Black Managed Detection and Response in the Managed Detection and Response (MDR) category stands at 0.9%, down from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
Carbon Black Managed Detection and Response0.9%
CrowdStrike Falcon Complete MDR10.8%
Huntress Managed EDR9.9%
Other78.4%
Managed Detection and Response (MDR)
 
 
Key learnings from peers

Valuable Features

Carbon Black Managed Detection and Response's valuable features include threat hunting, threat intelligence feeds, and comprehensive endpoint activity monitoring. Its machine learning and AI engines are exceptional. Organizations benefit from efficient tests, alerts, and reporting for immediate response. Laptop performance remains smooth, maintenance-free, and installation is straightforward. Carbon Black provides a detailed overview of asset status, ensuring users are informed without additional effort.
  • "Carbon Black provides an overview of all our assets and their status."
  • "The installation process is quick and easy."
  • "The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."

Room for Improvement

  • "Carbon Black's support could be better."
  • "As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
  • "In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."

Pricing

  • "The price of this solution is inexpensive compare with others. The company went out of its way to provide us with a favorable discount. However, there is room for improving the current licensing model and the price of some of the fees. The model is complex and could be streamlined."

Popular Use Cases

Organizations implement Carbon Black Managed Detection and Response to upgrade endpoint protection with advanced detection and response capabilities. They focus on maximizing security for information assets by leveraging features like malware detection and Indicators of Compromise. Primarily used for security and monitoring, this approach enhances endpoint defense strategies.

Service and Support

Customers find technical support for Carbon Black Managed Detection and Response to be reliable. Many users have experienced good service with no complaints. Some note that assistance is rarely needed due to the intuitive design, but when it is required, the experience is satisfactory. Users rate support at seven out of ten.

Deployment

Users found Carbon Black Managed Detection and Response's initial setup easy and straightforward, often completed via the web. Once organizations set it up, processes became simple. While some deployments extended beyond expectations, others noted that deployment took only minutes and proceeded smoothly. As a cloud-based service, its deployment aspects were described as straightforward, enhancing overall ease of use.

Scalability

Carbon Black Managed Detection and Response exhibits flexible scalability with customizable intelligence feeds aligned with organizational policies. Its cloud-based model eliminates the need for hardware, making it simple and intuitive. Users find it easy to scale by adding team members. While some departments maintain usage without expansion, the solution efficiently supports more users, earning high marks for its scalability attributes.

Stability

Users of Carbon Black Managed Detection and Response express confidence in its stability. They highlight its smooth performance and low false positive rate. No issues have been experienced, and it is praised for its reliability, remaining free from crashes, bugs, and glitches. Users provide high ratings for its stability, appreciating its consistent and dependable operation.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Managed Detection and Response (MDR) Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Comms Service Provider
11%
University
7%
Manufacturing Company
6%
Legal Firm
5%
Non Profit
5%
Construction Company
5%
Energy/Utilities Company
4%
Wholesaler/Distributor
2%
Insurance Company
2%
Educational Organization
2%
Local Government
2%
Media Company
2%
Outsourcing Company
2%
Pharma/Biotech Company
2%
Recruiting/Hr Firm
2%
Retailer
2%
Hospitality Company
1%
Real Estate/Law Firm
1%
Recreational Facilities/Services Company
1%
Healthcare Company
1%
Renewables & Environment Company
1%
Non Tech Company
1%
Logistics Company
1%
Government
1%
Performing Arts
1%

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Learn more about Carbon Black Managed Detection and Response

Carbon Black Managed Detection and Response was previously known as Carbon Black Cloud Managed Detection Deliver.

Carbon Black Managed Detection and Response customers

Coincheck, Mednax, Charles River, Chick-fil-A, Netflix, Domino's Pizza

Related questions

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Product Categories

Product Categories
Managed Detection and Response (MDR)

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Carbon Black Managed Detection and Response Reviews Summary
Author infoRatingReview Summary
IT Security & Audit Compliance Analyst at Milwaukee City and County5.0We use Carbon Black for monitoring, and it provides a comprehensive overview of all our assets and their status. However, their customer support could use some improvement. We haven't considered or used any other solutions, and there was no specific cloud provider mentioned.
Service Delivery Director at SKY EXPRESS IT Security Company4.0No summary available
Division head Information Security and Governance at a financial services firm with 10,001+ employees4.0No summary available
Vice President Information Technology at a manufacturing company with 1,001-5,000 employees4.5No summary available