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Cisco Unified Contact Center Express Reviews

Vendor: Cisco
4.5 out of 5

What is Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express mindshare

Product category:
As of August 2025, the mindshare of Cisco Unified Contact Center Express in the IVR Systems category stands at 15.3%, up from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IVR Systems Market Share Distribution
ProductMarket Share (%)
Cisco Unified Contact Center Express15.3%
Nuance IVR27.0%
Genesys Voice Platform14.4%
Other43.300000000000004%
IVR Systems
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Top industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
10%
Comms Service Provider
7%
Government
7%
Insurance Company
7%
Manufacturing Company
7%
University
6%
Healthcare Company
5%
Performing Arts
4%
Educational Organization
3%
Energy/Utilities Company
3%
Construction Company
2%
Hospitality Company
2%
Legal Firm
2%
Wholesaler/Distributor
2%
Media Company
2%
Retailer
2%
Non Profit
1%
Recreational Facilities/Services Company
1%
Recruiting/Hr Firm
1%
Logistics Company
1%
Engineering Company
1%
Marketing Services Firm
1%
Outsourcing Company
1%

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Cisco Unified Contact Center Express Reviews Summary
Author infoRatingReview Summary
Operation Director at Dammam University4.5No summary available