Service and Support
Cisco Enterprise Routers' customer service and support are generally rated highly by users. Their technical support is praised for being responsive, knowledgeable, and helpful, often resolving issues efficiently. Some users emphasize excellent documentation and the availability of online resources. While a few users report occasional challenges with reaching knowledgeable support personnel or experiencing longer response times, the support is considered satisfactory. Certain users mention some resellers as inconsistent in providing quality assistance.
Deployment
Many users find the initial setup of Cisco Enterprise Routers straightforward, especially with technical expertise. Cisco certified professionals typically experience a seamless process. However, some users encounter complexity, requiring specialized knowledge and additional personnel. Deployment times vary greatly, from minutes to several weeks, depending on network complexity and user proficiency. While some find it manageable with available documentation, others face challenges demanding external support for intricate configurations.
Scalability
Cisco Enterprise Routers offer strong scalability options, excelling in various environments, from small firms to enterprises with thousands of users. While expansion is typically straightforward, some scenarios necessitate careful model selection and planning. Modularity supports network growth efficiently. Costs might arise with increased scalability needs, especially concerning licensing and integration with non-Cisco products. User feedback rates the scalability highly, reflecting its adaptability to increasing and diverse networking requirements.
Stability
Cisco Enterprise Routers are highly stable and reliable, praised for their longevity and performance. They rarely experience downtime, crashes, or glitches. Stability has improved over time, with previous low-end issues resolved through upgrades. Most users report minimal problems even with older models. Consistent with expectations, some minor challenges arise due to installation or configuration, but these are infrequent. Users consistently rate stability between nine and ten out of ten, reflecting its dependability.