Cisco Webex Contact Center Reviews

Users found that Cisco Webex Contact Center significantly boosted efficiency and simplified customer service management, directly enhancing client satisfaction. The investment recouped swiftly through increased productivity, improved communication, and outstanding performance tracking.

Enterprises evaluating Cisco Webex Contact Center find the pricing competitive, especially compared to Microsoft Teams. Costs vary based on the distributor and project complexity, with integrated systems often being more economical than standalone setups. Users rate affordability at four out of ten, yet some suggest potential price adjustments. On-premise solutions demand investment in power and network stability, while opinions on cloud pricing are mixed, with some finding it expensive and others reasonable.

• "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."

Cisco Webex Contact Center is utilized primarily for facilitating meetings with partners, supporting both internal and external customer interactions. Organizations deploy it for effective agent-customer communications, leveraging its cloud-based advantages to avoid complex server setups and allow easy expansion. This collaboration tool competes with platforms like Microsoft Teams, Zoom, and Google Meet. Users value it for contact center operations due to its ease of use and efficiency in managing customer interactions.

Cisco Webex Contact Center is highly regarded for its customer service, with ratings of nine out of ten. Support operates efficiently via a ticket-driven system, resolving issues usually by levels one and two without needing level three escalation. Users praise its high-quality technical assistance, highlighting prompt responses often within two minutes. Cisco is rated superior in support compared to Microsoft and Amazon Connect, emphasizing their outstanding responsiveness in technical matters.

Cisco Webex Contact Center's initial setup is easy and seamless, especially with an existing Cisco infrastructure. Organizations with IT departments find the process hassle-free as the cloud-based deployment is managed by the help desk. For a typical 10-15 user setup, it takes about one to two days, involving multiple technical staff. While straightforward for those with experience, it may pose challenges for beginners. Maintenance requires only console upkeep, unlike extensive on-premises hardware.

Users consistently rate Cisco Webex Contact Center’s scalability highly, often a nine or ten out of ten. Companies with thousands of users find it easy to manage and scale, appreciating its suitability for various-sized organizations. They note that scalability and high availability are inherent features of cloud-based contact centers like Cisco Webex Contact Center alongside Genesys and Amazon Connect. It is favored for use with partners, enabling efficient collaboration.

Cisco Webex Contact Center is stable, with users expressing satisfaction with its default features like scalability and high availability on the cloud. Ratings for stability range from eight to nine out of ten. Occasionally, there are minor network issues, but these are not attributed to Cisco Webex Contact Center itself. The cloud-based nature of the platform contributes significantly to its reliable performance for those using it.