Service and Support
Dell Avamar's customer service and technical assistance receive mixed feedback. Response times are a common concern, with some indicating delays before reaching skilled personnel. However, when engineers are reached, they are seen as knowledgeable and helpful. The issue is especially noted at the first support level, where responses can feel scripted. Some users report excellent support and quick resolution, while others find improvements needed, particularly in communication and addressing complex queries.
Deployment
Dell Avamar's initial setup varies in complexity according to users. Some find it straightforward and fast, manageable within a few hours to a couple of days. Others perceive challenges, citing network integration and requirements for technical expertise. The setup time ranges significantly, from a one-hour process to several months depending on the environment and additional needs. Training or expert support is sometimes necessary, especially for complex configurations. User experiences indicate mixed levels of ease and difficulty in deployment.
Scalability
Users report that Dell Avamar offers scalability potential, easily accommodating growth and diverse environments, especially with Data Domain integration. However, adding nodes can be arduous, and it is less suited for massive enterprises. Costs may escalate with expansion, and current architecture limits cloud compatibility. While some find it adaptable with excellent storage options and performance, others encounter difficulties with physical or multi-cloud setups. Overall, Dell Avamar is deemed suitable for medium-sized operations.
Stability
Dell Avamar is praised for its stability and reliability. Many users highlight its consistent performance without bugs or glitches. It is described as stable in many environments, including virtual and physical infrastructures. Some note that following proper procedures ensures smooth operation, while others mention sensitivities to incorrect handling. Despite varying ratings, with most between seven to ten out of ten, users widely recognize Dell Avamar for resilient backup support.