Dell Ruckus is a controller. We use the solution as a wireless in many installations in hotels.
A cost-effective cloud controller solution for real-time detection
What is our primary use case?
What is most valuable?
The Dell Ruckus' BIM flexibility technology excels in data recording. It enables real-time detection of various magnitude sequence events and automatically transmits alerts to clients, allowing them to address potential issues proactively.
What needs improvement?
The support is inconsistent, with delayed response times.
For how long have I used the solution?
I have been using Dell Ruckus for 10-15 years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution’s scalability is good.
How are customer service and support?
We are satisfied with customer support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Dell Ruckus does not stand out in controller-based or cloud-based Wi-Fi solutions. Other options like Extreme Networks and Ubiquiti UniFi can perform well in the current market. Cisco Meraki continues to hold a strong position as a top choice.
How was the initial setup?
The initial setup is straightforward. Setting up a single Dell Ruckus access point typically takes 25 to 30 minutes for basic configuration. In more complex environments, like a university campus, it may take 2-3 days for complete setup and customization based on specific client needs and requirements.
What's my experience with pricing, setup cost, and licensing?
The solution is not very expensive.
What other advice do I have?
Customers are increasingly focusing on seamless roaming between Dell Ruckus access points. They want to know how quickly and reliably their devices can switch connections as they move around, minimizing downtime and disruptions. Specifically, they are interested in the frequency and aggressiveness of roaming protocols, ensuring smooth transitions without disconnecting from the network.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
