Service and Support
F5 Advanced WAF's support is praised as excellent, responsive, and helpful. Many find technical assistance prompt and knowledgeable. Still, some mention long response times and challenges with getting the right person. Users appreciate the worldwide availability and professional service. Despite some slow engagements, satisfaction remains high due to the expertise provided. Different service levels affect response efficiency, with some noting a need for quicker initial responder skill enhancement.
Deployment
F5 Advanced WAF initial setup varies, with some finding it straightforward, while others encounter complexity. Automatic configuration is often simpler than manual. The setup duration depends on use cases, ranging from hours to months, influenced by network readiness, application number, and deployment mode. Many users find adequate guidance in documentation, but a few suggest professional support for complex environments. User expertise significantly impacts setup ease.
Scalability
F5 Advanced WAF offers significant scalability, allowing users to easily extend functionalities through licenses and adapt to various use cases, including large companies like telecoms and financial institutions. It handles increased traffic efficiently and offers modular upgrades, making it suitable for enterprises with diverse needs. Despite some hardware limitations, F5 provides scalability through both physical and virtual options, accommodating a wide user base while maintaining performance and security in dynamic environments.
Stability
F5 Advanced WAF exhibits high stability, consistently rated between eight to ten out of ten. Users report no crashes or bugs, even at maximum capacity. Deployments since 2016 report no issues, highlighting stability as a key feature. Stability depends on proper configuration, ensuring uninterrupted operation even under high demand. Users praise its robustness, with no notable performance degradation. It is favored by enterprises for its reliable performance and quick issue resolution.