Service and Support
Some users find Google Vertex AI's customer service responsive and proactive, while others encounter delays, needing escalation to the product team for resolution. Comparisons highlight slower communication than competitors with live chat support. Users rate support variably, with calls for faster issue resolution and improved response times. Direct connections with Google personnel provide effective assistance, although some feel quicker and precise responses are needed for complex issues despite generally good support reliability.
Deployment
Users found Vertex AI's initial setup straightforward and user-friendly. It required minimal effort, with ample documentation aiding the process. While deploying on Google Cloud was seamless, other clouds like AWS or Microsoft needed a cloud engineer. The platform offered versatile deployment options and easy integration with Google Cloud, though managing technical parameters could be intricate. Setup time varied from days to months. Despite the potential complexities, users appreciated the simplicity and customization options available.
Scalability
Google Vertex AI is praised for its scalability and flexibility, allowing seamless adaptation for machine learning projects. Users appreciate its ability to scale with user demands, leveraging Google's robust infrastructure without limitations. Although stable, some find it slow for large datasets. Companies value its capacity to scale from single nodes to extensive configurations, depending on pricing tiers. Technical experts note its potential for managing increased user volumes smoothly, despite some restrictions with multiple indexes.
Stability
Google Vertex AI is regarded as stable by users who cite its robustness and lack of downtime. It integrates seamlessly with tools such as Cloud Composer and Dataflow, supporting efficient machine learning workflows. Users report it as reliable for both business and technical purposes, contributing to growth and analysis capabilities. Ratings for stability are high, typically around eight to nine, though some mention complexities. Users generally find it more stable compared to Azure.